PDQ Outage History

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PDQ had 67 outages in the last 2 years totaling 227h 6m of downtime — averaging 2.8 incidents per month.

There were 67 PDQ outages since October 1, 2025 totaling 227h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pdq.statuspage.io

Minor September 28, 2026

Connect application intermittently slow to load

Detected by Pingoru
Sep 28, 2026, 03:08 PM UTC
Resolved
Sep 28, 2026, 04:58 PM UTC
Duration
1h 50m
Affected: Web Admin
Timeline · 3 updates
  1. investigating Sep 28, 2026, 03:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 28, 2026, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2026, 04:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2026

Connect Remote desktop new users are having issues

Detected by Pingoru
Sep 28, 2026, 02:05 PM UTC
Resolved
Sep 29, 2026, 01:59 PM UTC
Duration
23h 53m
Affected: Remote Desktop
Timeline · 3 updates
  1. identified Sep 28, 2026, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 29, 2026, 01:59 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 29, 2026, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026

Connect - Devices may experience some delays in showing online

Detected by Pingoru
Sep 22, 2026, 07:07 PM UTC
Resolved
Sep 22, 2026, 09:05 PM UTC
Duration
1h 57m
Affected: Device ScansPDQ Connect Agent
Timeline · 4 updates
  1. investigating Sep 22, 2026, 07:07 PM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2026, 07:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 22, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 22, 2026, 09:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026

Connect - Delayed Vulnerability Updates

Detected by Pingoru
Sep 22, 2026, 09:39 AM UTC
Resolved
Sep 22, 2026, 11:34 AM UTC
Duration
1h 55m
Affected: Vulnerability Management
Timeline · 2 updates
  1. monitoring Sep 22, 2026, 09:39 AM UTC

    Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post vulnerability remediation. We are actively monitoring the delay and working to improve processing times.

  2. resolved Sep 22, 2026, 11:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 27, 2026

Connect: Ctrl + Alt + Del is not working in Remote Desktop

Detected by Pingoru
Aug 27, 2026, 11:15 PM UTC
Resolved
Aug 28, 2026, 01:08 AM UTC
Duration
1h 52m
Affected: Remote Desktop
Timeline · 2 updates
  1. investigating Aug 27, 2026, 11:15 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 28, 2026, 01:08 AM UTC

    If "Secure Attention Sequence" is enabled in Group Policy, it must be set to "Ease of Access applications" in order for Connect to simulate "Ctrl + Alt + Del"

Read the full incident report →

Notice August 25, 2026

Connect: Device scan and package deployment processing delays

Detected by Pingoru
Aug 25, 2026, 10:35 PM UTC
Resolved
Aug 26, 2026, 02:25 AM UTC
Duration
3h 49m
Affected: DeploymentsDevice Scans
Timeline · 3 updates
  1. investigating Aug 25, 2026, 10:35 PM UTC

    We are currently experiencing delays processing device scans and package deployments. We're actively working to diagnose and fix the issue. Thank you for your patience.

  2. monitoring Aug 25, 2026, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2026, 02:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 24, 2026

Connect: Group membership calculation delay & Scan data processing delay

Detected by Pingoru
Aug 24, 2026, 04:01 PM UTC
Resolved
Aug 24, 2026, 08:13 PM UTC
Duration
4h 12m
Affected: Device ScansWeb AdminDevice Groups
Timeline · 6 updates
  1. investigating Aug 24, 2026, 04:01 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 24, 2026, 04:13 PM UTC

    We're investigating delays affecting two areas of PDQ Connect. Device group membership changes are taking longer than usual to apply, and data from completed device scans is appearing in the console with a delay. Scans are still running and no data is being lost, results are queued and will appear as processing catches up.

  3. identified Aug 24, 2026, 04:55 PM UTC

    The queues are draining and the backlog is clearing. We're actively looking for ways to speed up recovery.

  4. identified Aug 24, 2026, 05:48 PM UTC

    All device group related work is caught up. We've identified a few ways to increase throughput for scan data processing and are actively working on them.

  5. monitoring Aug 24, 2026, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 24, 2026, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

Connect Incident - Delayed Windows and Vulnerability Updates

Detected by Pingoru
Aug 12, 2026, 01:19 PM UTC
Resolved
Aug 15, 2026, 02:58 PM UTC
Duration
3d 1h
Affected: AutomationsDeploymentsVulnerability Management
Timeline · 7 updates
  1. investigating Aug 12, 2026, 01:19 PM UTC

    Windows and Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post remediation. We are actively monitoring the delay and working to improve processing times.

  2. investigating Aug 12, 2026, 02:00 PM UTC

    The queue throughput is improving. We are continuing to investigate and improve performance in this area.

  3. identified Aug 12, 2026, 02:15 PM UTC

    We've identified the issue causing the processing of the affected queues to be backed up, and have remediation in place.

  4. monitoring Aug 12, 2026, 03:03 PM UTC

    Windows Updates queues have fully caught up, Vulnerabilities queues are now improving.

  5. monitoring Aug 12, 2026, 05:11 PM UTC

    We are continuing to monitor for further issues, while the vulnerability queues continue to process.

  6. identified Aug 13, 2026, 04:32 AM UTC

    Vulnerability updates are continuing to take longer than expected. We are actively monitoring the delay and working to improve processing times. Thank you for your patience.

  7. resolved Aug 15, 2026, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 10, 2026

Connect Incident - Delayed device scans and device group membership

Detected by Pingoru
Aug 10, 2026, 06:57 PM UTC
Resolved
Aug 10, 2026, 10:53 PM UTC
Duration
3h 55m
Affected: Device Scans
Timeline · 4 updates
  1. investigating Aug 10, 2026, 06:57 PM UTC

    We are currently experiencing delays processing device scans and device group membership. We are actively working on the issue. Thank you for your patiencs

  2. investigating Aug 10, 2026, 07:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 10, 2026, 08:54 PM UTC

    We've identified the issue, and we're working on a fix.

  4. resolved Aug 10, 2026, 10:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2026

SimpleMDM system outage

Detected by Pingoru
Aug 05, 2026, 02:44 PM UTC
Resolved
Aug 05, 2026, 02:53 PM UTC
Duration
9m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
  1. investigating Aug 05, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 05, 2026, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

Connect Incident - Delayed Vulnerability Updates

Detected by Pingoru
Aug 04, 2026, 09:26 PM UTC
Resolved
Aug 06, 2026, 04:46 PM UTC
Duration
1d 19h
Affected: Vulnerability Management
Timeline · 2 updates
  1. monitoring Aug 04, 2026, 09:26 PM UTC

    Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post vulnerability remediation. We are actively monitoring the delay and working to improve processing times.

  2. resolved Aug 06, 2026, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2026

SimpleMDM - Slow down and issues with Device Enrollments

Detected by Pingoru
Jul 30, 2026, 04:11 PM UTC
Resolved
Jul 30, 2026, 05:10 PM UTC
Duration
58m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
  1. investigating Jul 30, 2026, 04:11 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 30, 2026, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026

Connect Incident - Delayed processing of device scans, and vulnerabilities

Detected by Pingoru
Jul 28, 2026, 02:11 PM UTC
Resolved
Jul 29, 2026, 03:34 AM UTC
Duration
13h 23m
Affected: AutomationsDevice ScansReports
Timeline · 7 updates
  1. investigating Jul 28, 2026, 02:11 PM UTC

    We are current investigating the delayed processing of device scans. With scans behind it is causing delays in group updates, automations, reports, and vulnerability updates.

  2. investigating Jul 28, 2026, 03:42 PM UTC

    We are continuing to investigate this delay in scans.

  3. investigating Jul 28, 2026, 05:47 PM UTC

    We are continuing to investigate the issue with delayed scans.

  4. identified Jul 28, 2026, 08:30 PM UTC

    Most items have been resolved. Group counts, and vulnerability scans are still processing.

  5. identified Jul 29, 2026, 01:26 AM UTC

    We are continuing to work on a fix for the issue. We see most items are no longer delayed. Vulnerability scans remain delayed.

  6. monitoring Jul 29, 2026, 01:52 AM UTC

    Fix has been implemented and we are monitoring the results.

  7. resolved Jul 29, 2026, 03:34 AM UTC

    All device scans have caught up and are up to date.

Read the full incident report →

Minor July 27, 2026

Delay in group count updates

Detected by Pingoru
Jul 27, 2026, 10:15 PM UTC
Resolved
Jul 27, 2026, 11:45 PM UTC
Duration
1h 29m
Affected: AutomationsDevice ScansReports
Timeline · 3 updates
  1. investigating Jul 27, 2026, 10:15 PM UTC

    Except a delay in group recalculations. Features that rely on group counts such as automations will also be delayed while waiting for updates.

  2. monitoring Jul 27, 2026, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Jul 27, 2026, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026

Connect Incident - Delayed processing of Windows updates

Detected by Pingoru
Jul 23, 2026, 09:54 PM UTC
Resolved
Jul 24, 2026, 02:36 AM UTC
Duration
4h 41m
Affected: Device Scans
Timeline · 3 updates
  1. identified Jul 23, 2026, 09:54 PM UTC

    Connect is currently experiencing delays processing device software inventory. We're currently working on a fix. Thank you for your patience.

  2. identified Jul 23, 2026, 10:52 PM UTC

    Connect is currently experiencing delays processing Windows Updates. We're currently working on a fix. Thank you for your patience.

  3. resolved Jul 24, 2026, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026

Scan data/results delayed & vulnerability delays

Detected by Pingoru
Jul 20, 2026, 02:47 PM UTC
Resolved
Jul 20, 2026, 09:30 PM UTC
Duration
6h 43m
Affected: Device ScansVulnerability Management
Timeline · 6 updates
  1. investigating Jul 20, 2026, 02:47 PM UTC

    Connect scan results are currently delayed. We are investigating the issue.

  2. identified Jul 20, 2026, 02:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 20, 2026, 04:22 PM UTC

    A few fixes have been made. We are evaluating how effective they were and discussing further options to accelerate resolution.

  4. identified Jul 20, 2026, 06:14 PM UTC

    Additional scaling has been done to help return operations to normal in a timely manner. We're on the road to recovery and we should be back to normal within the next hour.

  5. monitoring Jul 20, 2026, 06:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 20, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

Connect device group membership computation delayed

Detected by Pingoru
Jun 17, 2026, 01:33 PM UTC
Resolved
Jun 17, 2026, 02:06 PM UTC
Duration
32m
Affected: AutomationsWeb Admin
Timeline · 3 updates
  1. investigating Jun 17, 2026, 01:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 01:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2026

Connect Incident - Delayed processing of device scans, deployments and device group membership

Detected by Pingoru
Jun 11, 2026, 11:54 PM UTC
Resolved
Jun 12, 2026, 02:02 AM UTC
Duration
2h 7m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 2 updates
  1. investigating Jun 11, 2026, 11:54 PM UTC

    Connect is currently experiencing long delays in processing device scans and device group membership

  2. resolved Jun 12, 2026, 02:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2026

Connect incident - Connect is currently experiencing long delays processing device scans

Detected by Pingoru
Jun 10, 2026, 09:50 PM UTC
Resolved
Jun 11, 2026, 12:20 AM UTC
Duration
2h 30m
Affected: Device Scans
Timeline · 4 updates
  1. investigating Jun 10, 2026, 09:50 PM UTC

    Connect is currently experiencing long delays in processing device scans. We're working to diagnose and fix the issue. Thank you for your patience.

  2. identified Jun 10, 2026, 10:20 PM UTC

    We have identified the issue and we are working to address the problem.

  3. monitoring Jun 10, 2026, 11:13 PM UTC

    A fix has been implemented we are monitoring logs to ensure it is fixed.

  4. resolved Jun 11, 2026, 12:20 AM UTC

    This incident is resolved scans are working as expected now.

Read the full incident report →

Notice June 3, 2026

Connect unavailable

Detected by Pingoru
Jun 03, 2026, 09:41 PM UTC
Resolved
Jun 03, 2026, 09:41 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 03, 2026, 09:41 PM UTC

    Connect was temporarily unavailable from about ~2:50 PM MDT to ~3:06 PM MDT

Read the full incident report →

Minor June 2, 2026

Microsoft 365 is experiencing an outage affecting logging in

Detected by Pingoru
Jun 02, 2026, 07:35 PM UTC
Resolved
Jun 02, 2026, 10:55 PM UTC
Duration
3h 20m
Affected: Web Admin
Timeline · 4 updates
  1. identified Jun 02, 2026, 07:35 PM UTC

    Microsoft 365 is experiencing an outage affecting logging in that is affecting some of customer ability to login

  2. identified Jun 02, 2026, 08:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 02, 2026, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 10:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Connect Incident - Delayed device group membership updates and automations

Detected by Pingoru
May 11, 2026, 02:23 PM UTC
Resolved
May 11, 2026, 05:53 PM UTC
Duration
3h 30m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 4 updates
  1. investigating May 11, 2026, 02:23 PM UTC

    Connect is currently experiencing a delay in updates to device group memberships and triggered automations. The team is working to resolve the issue.

  2. identified May 11, 2026, 02:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →