PDQ Outage History

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PDQ had 53 outages in the last 2 years totaling 367h 6m of downtime — averaging 2.2 incidents per month.

There were 53 PDQ outages since September 19, 2025 totaling 367h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pdq.statuspage.io

Minor June 17, 2026

Connect device group membership computation delayed

Detected by Pingoru
Jun 17, 2026, 01:33 PM UTC
Resolved
Jun 17, 2026, 02:06 PM UTC
Duration
32m
Affected: AutomationsWeb Admin
Timeline · 3 updates
  1. investigating Jun 17, 2026, 01:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 01:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2026

Connect Incident - Delayed processing of device scans, deployments and device group membership

Detected by Pingoru
Jun 11, 2026, 11:54 PM UTC
Resolved
Jun 12, 2026, 02:02 AM UTC
Duration
2h 7m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 2 updates
  1. investigating Jun 11, 2026, 11:54 PM UTC

    Connect is currently experiencing long delays in processing device scans and device group membership

  2. resolved Jun 12, 2026, 02:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2026

Connect incident - Connect is currently experiencing long delays processing device scans

Detected by Pingoru
Jun 10, 2026, 09:50 PM UTC
Resolved
Jun 11, 2026, 12:20 AM UTC
Duration
2h 30m
Affected: Device Scans
Timeline · 4 updates
  1. investigating Jun 10, 2026, 09:50 PM UTC

    Connect is currently experiencing long delays in processing device scans. We're working to diagnose and fix the issue. Thank you for your patience.

  2. identified Jun 10, 2026, 10:20 PM UTC

    We have identified the issue and we are working to address the problem.

  3. monitoring Jun 10, 2026, 11:13 PM UTC

    A fix has been implemented we are monitoring logs to ensure it is fixed.

  4. resolved Jun 11, 2026, 12:20 AM UTC

    This incident is resolved scans are working as expected now.

Read the full incident report →

Notice June 3, 2026

Connect unavailable

Detected by Pingoru
Jun 03, 2026, 09:41 PM UTC
Resolved
Jun 03, 2026, 09:41 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 03, 2026, 09:41 PM UTC

    Connect was temporarily unavailable from about ~2:50 PM MDT to ~3:06 PM MDT

Read the full incident report →

Minor June 2, 2026

Microsoft 365 is experiencing an outage affecting logging in

Detected by Pingoru
Jun 02, 2026, 07:35 PM UTC
Resolved
Jun 02, 2026, 10:55 PM UTC
Duration
3h 20m
Affected: Web Admin
Timeline · 4 updates
  1. identified Jun 02, 2026, 07:35 PM UTC

    Microsoft 365 is experiencing an outage affecting logging in that is affecting some of customer ability to login

  2. identified Jun 02, 2026, 08:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 02, 2026, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 10:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Connect Incident - Delayed device group membership updates and automations

Detected by Pingoru
May 11, 2026, 02:23 PM UTC
Resolved
May 11, 2026, 05:53 PM UTC
Duration
3h 30m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 4 updates
  1. investigating May 11, 2026, 02:23 PM UTC

    Connect is currently experiencing a delay in updates to device group memberships and triggered automations. The team is working to resolve the issue.

  2. identified May 11, 2026, 02:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 16, 2026

Connect is down

Detected by Pingoru
Apr 16, 2026, 04:59 PM UTC
Resolved
Apr 16, 2026, 06:18 PM UTC
Duration
1h 18m
Affected: AutomationsDeploymentsDevice ScansPackage LibraryRemote DesktopReportsVulnerability ManagementWeb Admin
Timeline · 5 updates
  1. investigating Apr 16, 2026, 04:59 PM UTC

    We are currently investigating this issue.

  2. identified Apr 16, 2026, 05:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 16, 2026, 05:28 PM UTC

    A fix has been implemented. The web console is now working. We're monitoring the system for some time before calling this fully resolved.

  4. monitoring Apr 16, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2026, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Delay in Group Recounts

Detected by Pingoru
Apr 09, 2026, 05:02 PM UTC
Resolved
Apr 09, 2026, 09:00 PM UTC
Duration
3h 57m
Affected: Automations
Timeline · 5 updates
  1. investigating Apr 09, 2026, 05:02 PM UTC

    We are currently investigating an issue with a delay in group count calculations. With group count delays automations triggered off groups will be delayed.

  2. investigating Apr 09, 2026, 06:02 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Apr 09, 2026, 07:16 PM UTC

    A fix has been implemented. Group recounts are still behind, but catching up. We are monitoring the fix to make sure the groups continue to update counts.

  4. investigating Apr 09, 2026, 07:39 PM UTC

    After monitoring the implemented fix we determined the issue is still occurring and are back to investigating the issue. Group count updates are delayed.

  5. resolved Apr 09, 2026, 09:00 PM UTC

    All delays have now caught up and group counts are up to date.

Read the full incident report →

Major March 31, 2026

Connect Incident: Issues with Automations and Reports

Detected by Pingoru
Mar 31, 2026, 04:23 PM UTC
Resolved
Mar 31, 2026, 05:16 PM UTC
Duration
53m
Affected: AutomationsReports
Timeline · 4 updates
  1. investigating Mar 31, 2026, 04:23 PM UTC

    We are currently experiencing an issue with automations and reports. We are actively working on the issue.

  2. investigating Mar 31, 2026, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2026, 05:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 31, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

SimpleMDM Incident: Widespread errors and site failing to load for many

Detected by Pingoru
Mar 26, 2026, 08:30 PM UTC
Resolved
Mar 26, 2026, 08:58 PM UTC
Duration
27m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 7 updates
  1. investigating Mar 26, 2026, 08:46 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2026, 08:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2026, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 26, 2026, 08:50 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 26, 2026, 08:50 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 26, 2026, 08:58 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 26, 2026, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Connect Software Tab missing some data from software scans

Detected by Pingoru
Mar 24, 2026, 04:47 PM UTC
Resolved
Mar 25, 2026, 06:21 AM UTC
Duration
13h 33m
Affected: Device Scans
Timeline · 3 updates
  1. identified Mar 24, 2026, 04:47 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 24, 2026, 08:41 PM UTC

    A fix has been implemented, we are monitoring the results, some data may be stale for the next few hours, and we will be working on fixing the data.

  3. resolved Mar 25, 2026, 06:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Connect device scans and deployment statues are delayed

Detected by Pingoru
Mar 16, 2026, 01:54 PM UTC
Resolved
Mar 16, 2026, 08:02 PM UTC
Duration
6h 8m
Affected: AutomationsDevice Scans
Timeline · 4 updates
  1. investigating Mar 16, 2026, 01:54 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 16, 2026, 02:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 16, 2026, 03:26 PM UTC

    This issue is still under investigation as we work to determine a resolution for the degraded performance.

  4. resolved Mar 16, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

SimpleMDM: Apple Business Manager Device Assignment Sync (DEP sync) experiencing significant delays for manual syncs

Detected by Pingoru
Mar 13, 2026, 09:09 PM UTC
Resolved
Mar 13, 2026, 09:57 PM UTC
Duration
48m
Affected: Apple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
  1. identified Mar 13, 2026, 09:09 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 13, 2026, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

Connect Scans are delayed

Detected by Pingoru
Mar 13, 2026, 05:25 PM UTC
Resolved
Mar 13, 2026, 07:35 PM UTC
Duration
2h 9m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 4 updates
  1. investigating Mar 13, 2026, 05:25 PM UTC

    We are currently investigating this issue.

  2. identified Mar 13, 2026, 06:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2026, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2026, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 12, 2026

SimpleMDM: Application Performance Degradation

Detected by Pingoru
Mar 12, 2026, 04:30 PM UTC
Resolved
Mar 12, 2026, 08:51 PM UTC
Duration
4h 20m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 7 updates
  1. investigating Mar 12, 2026, 05:22 PM UTC

    We are seeing significant delays across the product. We are currently investigating.

  2. investigating Mar 12, 2026, 05:47 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2026, 05:49 PM UTC

    We are putting up a maintenance page in order to implement a fix. The service will be down temporarily.

  4. monitoring Mar 12, 2026, 06:32 PM UTC

    The site is back up and processes are picking back up. We are monitoring for additional issues.

  5. identified Mar 12, 2026, 08:02 PM UTC

    We are again seeing significant delays that were not resolved by the initial fix. We are working on resolving this.

  6. monitoring Mar 12, 2026, 08:12 PM UTC

    We have identified the problem and have rolled out a fix. We expect performance to improve but are continuing to monitor the situation.

  7. resolved Mar 12, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Connect Scans are backed up, deployments delayed

Detected by Pingoru
Mar 11, 2026, 02:56 PM UTC
Resolved
Mar 11, 2026, 04:28 PM UTC
Duration
1h 32m
Affected: DeploymentsDevice Scans
Timeline · 4 updates
  1. investigating Mar 11, 2026, 02:56 PM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2026, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 7, 2026

Connect - Inconsistent device "Online" status

Detected by Pingoru
Mar 07, 2026, 06:31 PM UTC
Resolved
Mar 07, 2026, 07:04 PM UTC
Duration
32m
Affected: PDQ Connect Agent
Timeline · 2 updates
  1. investigating Mar 07, 2026, 06:31 PM UTC

    Some customers may notice inconsistencies in the count of online devices. We are investigating alerts in our infrastructure.

  2. resolved Mar 07, 2026, 07:04 PM UTC

    We have resolved an issue with our metrics. This incident should have displayed no impact to customers.

Read the full incident report →

Notice February 20, 2026

SImpleMDM Outage

Detected by Pingoru
Feb 20, 2026, 04:35 AM UTC
Resolved
Feb 20, 2026, 05:53 AM UTC
Duration
1h 17m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
  1. investigating Feb 20, 2026, 04:35 AM UTC

    We are currently investigating an issue affecting all systems and will update our status as we understand the issue.

  2. resolved Feb 20, 2026, 05:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Scan Delays

Detected by Pingoru
Feb 19, 2026, 04:02 PM UTC
Resolved
Feb 19, 2026, 07:09 PM UTC
Duration
3h 6m
Affected: AutomationsDevice Scans
Timeline · 4 updates
  1. investigating Feb 19, 2026, 04:02 PM UTC

    We are currently investigating an issue causing slower scans related to automations and group counts.

  2. identified Feb 19, 2026, 05:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 05:44 PM UTC

    A fix has been deployed and we are seeing good results and are currently monitoring those results.

  4. resolved Feb 19, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 16, 2026

SimpleMDM - Intermittent 403 errors

Detected by Pingoru
Feb 16, 2026, 09:39 PM UTC
Resolved
Feb 16, 2026, 11:11 PM UTC
Duration
1h 32m
Affected: App Licensing and DistributionConfiguration Profile Distribution
Timeline · 3 updates
  1. investigating Feb 16, 2026, 09:39 PM UTC

    Customers report intermittently seeing 403 errors when attempting to make changes via UI or API. Currently it does not appear to be affecting all customers or actions. We are investigating.

  2. monitoring Feb 16, 2026, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 16, 2026, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026

Connect - Deployment slowdown observed

Detected by Pingoru
Feb 12, 2026, 05:02 PM UTC
Resolved
Feb 12, 2026, 07:05 PM UTC
Duration
2h 3m
Affected: Deployments
Timeline · 3 updates
  1. investigating Feb 12, 2026, 05:02 PM UTC

    We are investigating an issue with reported slowdown of deployments in Connect.

  2. identified Feb 12, 2026, 05:51 PM UTC

    We have resolved the issues causing backed up processing queues for deployments. There is still some backlog in the queues being worked through, but impacted users should start seeing improvements soon as these queues drain.

  3. resolved Feb 12, 2026, 07:05 PM UTC

    Queues have all caught up and deployments are operational.

Read the full incident report →

Critical February 11, 2026

Login failure - Desktop and Web consoles

Detected by Pingoru
Feb 11, 2026, 02:37 PM UTC
Resolved
Feb 12, 2026, 03:08 PM UTC
Duration
1d
Affected: SmartDeploy
Timeline · 8 updates
  1. investigating Feb 11, 2026, 02:37 PM UTC

    We are investigating an issue preventing users from logging in to the desktop and web consoles for Smart Deploy.

  2. investigating Feb 11, 2026, 02:51 PM UTC

    Users are beginning to be able to access the desktop app, web portal still appears affected.

  3. investigating Feb 11, 2026, 07:05 PM UTC

    We are continuing to investigate the issue.

  4. investigating Feb 11, 2026, 08:49 PM UTC

    We are continuing to investigate issues into the authentication rate-limiting we are experiencing from Azure

  5. identified Feb 11, 2026, 10:46 PM UTC

    We believe we have identified a potential cause for the authentication issue and are beginning to roll out the implementation to address this.

  6. identified Feb 12, 2026, 12:03 AM UTC

    We are pushing out changes to address some new issues causing the problem to persist with our earlier update. A new build for our servers should be deployed soon.

  7. monitoring Feb 12, 2026, 12:58 AM UTC

    We are seeing a dramatic increase in the login and system health for Smart Deploy. We are monitoring to ensure we remain stable through the evening.

  8. resolved Feb 12, 2026, 03:08 PM UTC

    Authentication remains stable and we're confident in resolving the issue at this time.

Read the full incident report →

Major January 27, 2026

Connect: MacOS devices are not registering, and actions are failing

Detected by Pingoru
Jan 27, 2026, 08:29 PM UTC
Resolved
Jan 28, 2026, 07:27 PM UTC
Duration
22h 58m
Affected: PDQ Connect Agent
Timeline · 4 updates
  1. identified Jan 27, 2026, 08:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 27, 2026, 08:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 27, 2026, 09:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2026, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2026

Verification emails not being received for anyone with Outlook

Detected by Pingoru
Jan 23, 2026, 04:06 PM UTC
Resolved
Feb 02, 2026, 03:40 PM UTC
Duration
9d 23h
Affected: Auth
Timeline · 3 updates
  1. investigating Jan 23, 2026, 04:06 PM UTC

    We are having lingering issues related to yesterday's M365 outage. Some verification emails are still not being delivered for those using Outlook/Exchange/M365.

  2. monitoring Jan 28, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2026, 03:40 PM UTC

    Our email provider is reporting that the incident is fully resolved.

Read the full incident report →