PDQ Outage History

PDQ is up right now

PDQ had 60 outages in the last 2 years totaling 126h 14m of downtime — averaging 2.5 incidents per month.

There were 60 PDQ outages since September 19, 2025 totaling 126h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pdq.statuspage.io

Minor July 30, 2026

SimpleMDM - Slow down and issues with Device Enrollments

Detected by Pingoru
Jul 30, 2026, 04:11 PM UTC
Resolved
Jul 30, 2026, 05:10 PM UTC
Duration
58m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
  1. investigating Jul 30, 2026, 04:11 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 30, 2026, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026

Connect Incident - Delayed processing of device scans, and vulnerabilities

Detected by Pingoru
Jul 28, 2026, 02:11 PM UTC
Resolved
Jul 29, 2026, 03:34 AM UTC
Duration
13h 23m
Affected: AutomationsDevice ScansReports
Timeline · 7 updates
  1. investigating Jul 28, 2026, 02:11 PM UTC

    We are current investigating the delayed processing of device scans. With scans behind it is causing delays in group updates, automations, reports, and vulnerability updates.

  2. investigating Jul 28, 2026, 03:42 PM UTC

    We are continuing to investigate this delay in scans.

  3. investigating Jul 28, 2026, 05:47 PM UTC

    We are continuing to investigate the issue with delayed scans.

  4. identified Jul 28, 2026, 08:30 PM UTC

    Most items have been resolved. Group counts, and vulnerability scans are still processing.

  5. identified Jul 29, 2026, 01:26 AM UTC

    We are continuing to work on a fix for the issue. We see most items are no longer delayed. Vulnerability scans remain delayed.

  6. monitoring Jul 29, 2026, 01:52 AM UTC

    Fix has been implemented and we are monitoring the results.

  7. resolved Jul 29, 2026, 03:34 AM UTC

    All device scans have caught up and are up to date.

Read the full incident report →

Minor July 27, 2026

Delay in group count updates

Detected by Pingoru
Jul 27, 2026, 10:15 PM UTC
Resolved
Jul 27, 2026, 11:45 PM UTC
Duration
1h 29m
Affected: AutomationsDevice ScansReports
Timeline · 3 updates
  1. investigating Jul 27, 2026, 10:15 PM UTC

    Except a delay in group recalculations. Features that rely on group counts such as automations will also be delayed while waiting for updates.

  2. monitoring Jul 27, 2026, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Jul 27, 2026, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026

Connect Incident - Delayed processing of Windows updates

Detected by Pingoru
Jul 23, 2026, 09:54 PM UTC
Resolved
Jul 24, 2026, 02:36 AM UTC
Duration
4h 41m
Affected: Device Scans
Timeline · 3 updates
  1. identified Jul 23, 2026, 09:54 PM UTC

    Connect is currently experiencing delays processing device software inventory. We're currently working on a fix. Thank you for your patience.

  2. identified Jul 23, 2026, 10:52 PM UTC

    Connect is currently experiencing delays processing Windows Updates. We're currently working on a fix. Thank you for your patience.

  3. resolved Jul 24, 2026, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026

Scan data/results delayed & vulnerability delays

Detected by Pingoru
Jul 20, 2026, 02:47 PM UTC
Resolved
Jul 20, 2026, 09:30 PM UTC
Duration
6h 43m
Affected: Device ScansVulnerability Management
Timeline · 6 updates
  1. investigating Jul 20, 2026, 02:47 PM UTC

    Connect scan results are currently delayed. We are investigating the issue.

  2. identified Jul 20, 2026, 02:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 20, 2026, 04:22 PM UTC

    A few fixes have been made. We are evaluating how effective they were and discussing further options to accelerate resolution.

  4. identified Jul 20, 2026, 06:14 PM UTC

    Additional scaling has been done to help return operations to normal in a timely manner. We're on the road to recovery and we should be back to normal within the next hour.

  5. monitoring Jul 20, 2026, 06:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 20, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

Connect device group membership computation delayed

Detected by Pingoru
Jun 17, 2026, 01:33 PM UTC
Resolved
Jun 17, 2026, 02:06 PM UTC
Duration
32m
Affected: AutomationsWeb Admin
Timeline · 3 updates
  1. investigating Jun 17, 2026, 01:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 01:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2026

Connect Incident - Delayed processing of device scans, deployments and device group membership

Detected by Pingoru
Jun 11, 2026, 11:54 PM UTC
Resolved
Jun 12, 2026, 02:02 AM UTC
Duration
2h 7m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 2 updates
  1. investigating Jun 11, 2026, 11:54 PM UTC

    Connect is currently experiencing long delays in processing device scans and device group membership

  2. resolved Jun 12, 2026, 02:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2026

Connect incident - Connect is currently experiencing long delays processing device scans

Detected by Pingoru
Jun 10, 2026, 09:50 PM UTC
Resolved
Jun 11, 2026, 12:20 AM UTC
Duration
2h 30m
Affected: Device Scans
Timeline · 4 updates
  1. investigating Jun 10, 2026, 09:50 PM UTC

    Connect is currently experiencing long delays in processing device scans. We're working to diagnose and fix the issue. Thank you for your patience.

  2. identified Jun 10, 2026, 10:20 PM UTC

    We have identified the issue and we are working to address the problem.

  3. monitoring Jun 10, 2026, 11:13 PM UTC

    A fix has been implemented we are monitoring logs to ensure it is fixed.

  4. resolved Jun 11, 2026, 12:20 AM UTC

    This incident is resolved scans are working as expected now.

Read the full incident report →

Notice June 3, 2026

Connect unavailable

Detected by Pingoru
Jun 03, 2026, 09:41 PM UTC
Resolved
Jun 03, 2026, 09:41 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 03, 2026, 09:41 PM UTC

    Connect was temporarily unavailable from about ~2:50 PM MDT to ~3:06 PM MDT

Read the full incident report →

Minor June 2, 2026

Microsoft 365 is experiencing an outage affecting logging in

Detected by Pingoru
Jun 02, 2026, 07:35 PM UTC
Resolved
Jun 02, 2026, 10:55 PM UTC
Duration
3h 20m
Affected: Web Admin
Timeline · 4 updates
  1. identified Jun 02, 2026, 07:35 PM UTC

    Microsoft 365 is experiencing an outage affecting logging in that is affecting some of customer ability to login

  2. identified Jun 02, 2026, 08:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 02, 2026, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 10:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Connect Incident - Delayed device group membership updates and automations

Detected by Pingoru
May 11, 2026, 02:23 PM UTC
Resolved
May 11, 2026, 05:53 PM UTC
Duration
3h 30m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 4 updates
  1. investigating May 11, 2026, 02:23 PM UTC

    Connect is currently experiencing a delay in updates to device group memberships and triggered automations. The team is working to resolve the issue.

  2. identified May 11, 2026, 02:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 16, 2026

Connect is down

Detected by Pingoru
Apr 16, 2026, 04:59 PM UTC
Resolved
Apr 16, 2026, 06:18 PM UTC
Duration
1h 18m
Affected: AutomationsDeploymentsDevice ScansPackage LibraryRemote DesktopReportsVulnerability ManagementWeb Admin
Timeline · 5 updates
  1. investigating Apr 16, 2026, 04:59 PM UTC

    We are currently investigating this issue.

  2. identified Apr 16, 2026, 05:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 16, 2026, 05:28 PM UTC

    A fix has been implemented. The web console is now working. We're monitoring the system for some time before calling this fully resolved.

  4. monitoring Apr 16, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2026, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Delay in Group Recounts

Detected by Pingoru
Apr 09, 2026, 05:02 PM UTC
Resolved
Apr 09, 2026, 09:00 PM UTC
Duration
3h 57m
Affected: Automations
Timeline · 5 updates
  1. investigating Apr 09, 2026, 05:02 PM UTC

    We are currently investigating an issue with a delay in group count calculations. With group count delays automations triggered off groups will be delayed.

  2. investigating Apr 09, 2026, 06:02 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Apr 09, 2026, 07:16 PM UTC

    A fix has been implemented. Group recounts are still behind, but catching up. We are monitoring the fix to make sure the groups continue to update counts.

  4. investigating Apr 09, 2026, 07:39 PM UTC

    After monitoring the implemented fix we determined the issue is still occurring and are back to investigating the issue. Group count updates are delayed.

  5. resolved Apr 09, 2026, 09:00 PM UTC

    All delays have now caught up and group counts are up to date.

Read the full incident report →

Major March 31, 2026

Connect Incident: Issues with Automations and Reports

Detected by Pingoru
Mar 31, 2026, 04:23 PM UTC
Resolved
Mar 31, 2026, 05:16 PM UTC
Duration
53m
Affected: AutomationsReports
Timeline · 4 updates
  1. investigating Mar 31, 2026, 04:23 PM UTC

    We are currently experiencing an issue with automations and reports. We are actively working on the issue.

  2. investigating Mar 31, 2026, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2026, 05:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 31, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

SimpleMDM Incident: Widespread errors and site failing to load for many

Detected by Pingoru
Mar 26, 2026, 08:30 PM UTC
Resolved
Mar 26, 2026, 08:58 PM UTC
Duration
27m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 7 updates
  1. investigating Mar 26, 2026, 08:46 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2026, 08:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2026, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 26, 2026, 08:50 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 26, 2026, 08:50 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 26, 2026, 08:58 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 26, 2026, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Connect Software Tab missing some data from software scans

Detected by Pingoru
Mar 24, 2026, 04:47 PM UTC
Resolved
Mar 25, 2026, 06:21 AM UTC
Duration
13h 33m
Affected: Device Scans
Timeline · 3 updates
  1. identified Mar 24, 2026, 04:47 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 24, 2026, 08:41 PM UTC

    A fix has been implemented, we are monitoring the results, some data may be stale for the next few hours, and we will be working on fixing the data.

  3. resolved Mar 25, 2026, 06:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Connect device scans and deployment statues are delayed

Detected by Pingoru
Mar 16, 2026, 01:54 PM UTC
Resolved
Mar 16, 2026, 08:02 PM UTC
Duration
6h 8m
Affected: AutomationsDevice Scans
Timeline · 4 updates
  1. investigating Mar 16, 2026, 01:54 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 16, 2026, 02:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 16, 2026, 03:26 PM UTC

    This issue is still under investigation as we work to determine a resolution for the degraded performance.

  4. resolved Mar 16, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

SimpleMDM: Apple Business Manager Device Assignment Sync (DEP sync) experiencing significant delays for manual syncs

Detected by Pingoru
Mar 13, 2026, 09:09 PM UTC
Resolved
Mar 13, 2026, 09:57 PM UTC
Duration
48m
Affected: Apple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
  1. identified Mar 13, 2026, 09:09 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 13, 2026, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

Connect Scans are delayed

Detected by Pingoru
Mar 13, 2026, 05:25 PM UTC
Resolved
Mar 13, 2026, 07:35 PM UTC
Duration
2h 9m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 4 updates
  1. investigating Mar 13, 2026, 05:25 PM UTC

    We are currently investigating this issue.

  2. identified Mar 13, 2026, 06:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2026, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2026, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 12, 2026

SimpleMDM: Application Performance Degradation

Detected by Pingoru
Mar 12, 2026, 04:30 PM UTC
Resolved
Mar 12, 2026, 08:51 PM UTC
Duration
4h 20m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 7 updates
  1. investigating Mar 12, 2026, 05:22 PM UTC

    We are seeing significant delays across the product. We are currently investigating.

  2. investigating Mar 12, 2026, 05:47 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2026, 05:49 PM UTC

    We are putting up a maintenance page in order to implement a fix. The service will be down temporarily.

  4. monitoring Mar 12, 2026, 06:32 PM UTC

    The site is back up and processes are picking back up. We are monitoring for additional issues.

  5. identified Mar 12, 2026, 08:02 PM UTC

    We are again seeing significant delays that were not resolved by the initial fix. We are working on resolving this.

  6. monitoring Mar 12, 2026, 08:12 PM UTC

    We have identified the problem and have rolled out a fix. We expect performance to improve but are continuing to monitor the situation.

  7. resolved Mar 12, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Connect Scans are backed up, deployments delayed

Detected by Pingoru
Mar 11, 2026, 02:56 PM UTC
Resolved
Mar 11, 2026, 04:28 PM UTC
Duration
1h 32m
Affected: DeploymentsDevice Scans
Timeline · 4 updates
  1. investigating Mar 11, 2026, 02:56 PM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2026, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 7, 2026

Connect - Inconsistent device "Online" status

Detected by Pingoru
Mar 07, 2026, 06:31 PM UTC
Resolved
Mar 07, 2026, 07:04 PM UTC
Duration
32m
Affected: PDQ Connect Agent
Timeline · 2 updates
  1. investigating Mar 07, 2026, 06:31 PM UTC

    Some customers may notice inconsistencies in the count of online devices. We are investigating alerts in our infrastructure.

  2. resolved Mar 07, 2026, 07:04 PM UTC

    We have resolved an issue with our metrics. This incident should have displayed no impact to customers.

Read the full incident report →