PDQ Outage History
PDQ is up right nowPingoru has recorded 82 incidents for PDQ: 69 in the last 12 months and 21 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 30 of 720 (4%) |
| May 2026 | 2 | 6 of 744 (1%) |
| June 2026 | 5 | 9 of 720 (1%) |
| July 2026 | 7 | 54 of 744 (7%) |
| August 2026 | 8 | 127 of 744 (17%) |
| September 2026 | 6 | 98 of 720 (14%) |
| October 2026 | 6 | 12 of 744 (2%) |
| November 2026 | 5 | 79 of 358 (22%) |
Incidents, newest first
Minor November 12, 2026 Microsoft 365 outage may impact delivery of passwordless login passwords, support tickets, and support replies to Exchange Online mailboxes. 2d 20h Web Admin, Auth
Started Nov 12, 2026, 11:19 PM UTC· resolved Nov 15, 2026, 07:56 PM UTC
- monitoring Nov 12, 2026, 11:19 PM UTC
Microsoft is experiencing a global outage (incident ID EX1550543) which is reportedly affecting email delivery and login for Exchange Online/M365. While this is not known to be directly affecting any PDQ systems, it may affect the delivery of passwordless TOTP codes and inbound support emails, as well as any support replies sent to Exchange Online mailboxes. This will also affect customers who use Exchange Online to deliver their reports from Deploy & Inventory. During the incident, we recommend submitting support tickets via the help center form. https://connect.pdq.com/hc/en-us/requests/new Optionally, you can bypass email entirely by setting up a help center login with a non-Microsoft address, which will allow you to send and receive support ticket replies directly within the help center.
- monitoring Nov 12, 2026, 11:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 15, 2026, 07:56 PM UTC
This incident has been resolved.
Minor November 12, 2026 Connect Remote Desktop may experience degraded performance 21m Remote Desktop
Started Nov 12, 2026, 07:06 PM UTC· resolved Nov 12, 2026, 07:27 PM UTC
- identified Nov 12, 2026, 07:06 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 12, 2026, 07:10 PM UTC
We are continuing to work on a fix for this issue.
Notice November 10, 2026 PDQ Connect Elevate Error Rates –
Started Nov 10, 2026, 06:00 PM UTC· resolved Nov 10, 2026, 06:00 PM UTC
- resolved Nov 10, 2026, 06:00 PM UTC
This incident has been resolved.
Major November 10, 2026 Access lost to PDQ subscription 9h 4m Billing Portal
Started Nov 10, 2026, 03:29 PM UTC· resolved Nov 11, 2026, 12:33 AM UTC
- identified Nov 10, 2026, 03:29 PM UTC
We have identified an issue with our migration of subscriptions between back-end billing service providers that has caused a number of subscription states to get out of sync between our billing system and Connect. Fix is in progress.
- monitoring Nov 10, 2026, 08:30 PM UTC
Affected accounts should be rectified and access should be restored.
- resolved Nov 11, 2026, 12:33 AM UTC
This incident has been resolved.
Minor November 10, 2026 PDQ Device Group Calculation Delays 1h 21m Device Groups
Started Nov 10, 2026, 02:30 PM UTC· resolved Nov 10, 2026, 03:52 PM UTC
- investigating Nov 10, 2026, 02:30 PM UTC
Device groups are currently slow to update. We are digging in to uncover why and speed those up.
- identified Nov 10, 2026, 03:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 10, 2026, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2026, 03:52 PM UTC
This incident has been resolved.
Minor October 28, 2026 Connect: Intermittent Slowness in the Web App 1h 33m Web Admin
Started Oct 28, 2026, 07:07 PM UTC· resolved Oct 28, 2026, 08:40 PM UTC
- investigating Oct 28, 2026, 07:07 PM UTC
We are currently investigating this issue.
- monitoring Oct 28, 2026, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2026, 08:40 PM UTC
This incident has been resolved.
Minor October 28, 2026 Connect Device Groups Recalculation Delays 1h 50m Device Groups
Started Oct 28, 2026, 02:07 PM UTC· resolved Oct 28, 2026, 03:57 PM UTC
- investigating Oct 28, 2026, 02:07 PM UTC
Device groups are currently slow to update. We are digging in to uncover why.
- identified Oct 28, 2026, 02:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 28, 2026, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 28, 2026, 03:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 28, 2026, 03:57 PM UTC
This incident has been resolved.
Notice October 22, 2026 Vulnerability summaries may not be available for some customers 5d 20h Reports, Vulnerability Management
Started Oct 22, 2026, 06:14 PM UTC· resolved Oct 28, 2026, 02:22 PM UTC
- investigating Oct 22, 2026, 06:14 PM UTC
Our team has detected that certain ephemeral data concerning vulnerabilities data was incorrectly deleted. We are currently working on restoring this information for customers.
- monitoring Oct 22, 2026, 11:07 PM UTC
Our engineering team corrected historical data for Vulnerability ignores and remediation times. The feature remains operational for all customers.
- monitoring Oct 28, 2026, 02:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 28, 2026, 02:22 PM UTC
This incident has been resolved.
Notice October 20, 2026 Automations are falling behind for some customers 39m Automations
Started Oct 20, 2026, 05:22 PM UTC· resolved Oct 20, 2026, 06:02 PM UTC
- monitoring Oct 20, 2026, 05:22 PM UTC
PDQ has noticed that Automations may be delayed for some number of customers. We've resolved the backup, identified a potential solution and are monitoring the situation.
- monitoring Oct 20, 2026, 05:46 PM UTC
We're deploying a fix to the identified root cause.
- monitoring Oct 20, 2026, 06:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2026, 06:02 PM UTC
This incident has been resolved.
Minor October 14, 2026 Connect Incident - Delayed device group membership updates 3h 48m Device Groups
Started Oct 14, 2026, 02:52 PM UTC· resolved Oct 14, 2026, 06:41 PM UTC
- investigating Oct 14, 2026, 02:52 PM UTC
We are currently investigating this issue.
- resolved Oct 14, 2026, 06:41 PM UTC
This incident has been resolved.
Minor October 14, 2026 Connect - Delayed Vulnerability Updates 5h 48m Vulnerability Management
Started Oct 14, 2026, 09:47 AM UTC· resolved Oct 14, 2026, 03:36 PM UTC
- monitoring Oct 14, 2026, 09:47 AM UTC
Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post vulnerability remediation. We are actively monitoring the delay and working to improve processing times.
- resolved Oct 14, 2026, 03:36 PM UTC
This incident has been resolved.
Minor September 28, 2026 Connect application intermittently slow to load 1h 50m Web Admin
Started Sep 28, 2026, 03:08 PM UTC· resolved Sep 28, 2026, 04:58 PM UTC
- investigating Sep 28, 2026, 03:08 PM UTC
We are currently investigating this issue.
- monitoring Sep 28, 2026, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 04:58 PM UTC
This incident has been resolved.
Minor September 28, 2026 Connect Remote desktop new users are having issues 23h 53m Remote Desktop
Started Sep 28, 2026, 02:05 PM UTC· resolved Sep 29, 2026, 01:59 PM UTC
- identified Sep 28, 2026, 02:05 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 29, 2026, 01:59 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2026, 01:59 PM UTC
This incident has been resolved.
Minor September 22, 2026 Connect - Devices may experience some delays in showing online 1h 57m Device Scans, PDQ Connect Agent
Started Sep 22, 2026, 07:07 PM UTC· resolved Sep 22, 2026, 09:05 PM UTC
- investigating Sep 22, 2026, 07:07 PM UTC
We are currently investigating this issue.
- identified Sep 22, 2026, 07:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 22, 2026, 07:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 09:05 PM UTC
This incident has been resolved.
Minor September 22, 2026 Connect - Delayed Vulnerability Updates 1h 55m Vulnerability Management
Started Sep 22, 2026, 09:39 AM UTC· resolved Sep 22, 2026, 11:34 AM UTC
- monitoring Sep 22, 2026, 09:39 AM UTC
Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post vulnerability remediation. We are actively monitoring the delay and working to improve processing times.
- resolved Sep 22, 2026, 11:34 AM UTC
This incident has been resolved.
Minor September 9, 2026 Connect - Delayed Vulnerability Updates 1d 22h Vulnerability Management
Started Sep 09, 2026, 09:15 AM UTC· resolved Sep 11, 2026, 07:31 AM UTC
- monitoring Sep 09, 2026, 09:15 AM UTC
Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post vulnerability remediation. We are actively monitoring the delay and working to improve processing times.
- resolved Sep 11, 2026, 07:31 AM UTC
This incident has been resolved.
Minor September 3, 2026 Connect - Delayed Vulnerability Updates 23h 40m Vulnerability Management
Started Sep 03, 2026, 04:47 PM UTC· resolved Sep 04, 2026, 04:28 PM UTC
- monitoring Sep 03, 2026, 04:47 PM UTC
Vulnerability updates are currently taking longer than expected to appear due to an unusually high volume of software vendor releases. We are actively monitoring the delay and working to improve processing times.
- resolved Sep 04, 2026, 04:28 PM UTC
This incident has been resolved.
Major August 27, 2026 Connect: Ctrl + Alt + Del is not working in Remote Desktop 1h 52m Remote Desktop
Started Aug 27, 2026, 11:15 PM UTC· resolved Aug 28, 2026, 01:08 AM UTC
- investigating Aug 27, 2026, 11:15 PM UTC
We are currently investigating this issue.
- resolved Aug 28, 2026, 01:08 AM UTC
If "Secure Attention Sequence" is enabled in Group Policy, it must be set to "Ease of Access applications" in order for Connect to simulate "Ctrl + Alt + Del"
Minor August 26, 2026 Connect: Unable to install remote desktop agent 19m Remote Desktop
Started Aug 26, 2026, 02:36 PM UTC· resolved Aug 26, 2026, 02:56 PM UTC
- investigating Aug 26, 2026, 02:36 PM UTC
We are currently investigating this issue.
- resolved Aug 26, 2026, 02:56 PM UTC
This incident has been resolved.
Notice August 25, 2026 Connect: Device scan and package deployment processing delays 3h 49m Deployments, Device Scans
Started Aug 25, 2026, 10:35 PM UTC· resolved Aug 26, 2026, 02:25 AM UTC
- investigating Aug 25, 2026, 10:35 PM UTC
We are currently experiencing delays processing device scans and package deployments. We're actively working to diagnose and fix the issue. Thank you for your patience.
- monitoring Aug 25, 2026, 11:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 02:25 AM UTC
This incident has been resolved.
Minor August 24, 2026 Connect: Group membership calculation delay & Scan data processing delay 4h 12m Device Scans, Device Groups
Started Aug 24, 2026, 04:01 PM UTC· resolved Aug 24, 2026, 08:13 PM UTC
- investigating Aug 24, 2026, 04:01 PM UTC
We are currently investigating this issue.
- investigating Aug 24, 2026, 04:13 PM UTC
We're investigating delays affecting two areas of PDQ Connect. Device group membership changes are taking longer than usual to apply, and data from completed device scans is appearing in the console with a delay. Scans are still running and no data is being lost, results are queued and will appear as processing catches up.
- identified Aug 24, 2026, 04:55 PM UTC
The queues are draining and the backlog is clearing. We're actively looking for ways to speed up recovery.
- identified Aug 24, 2026, 05:48 PM UTC
All device group related work is caught up. We've identified a few ways to increase throughput for scan data processing and are actively working on them.
- monitoring Aug 24, 2026, 07:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 08:13 PM UTC
This incident has been resolved.
Minor August 12, 2026 Connect Incident - Delayed Windows and Vulnerability Updates 3d 1h Automations, Deployments, Vulnerability Management
Started Aug 12, 2026, 01:19 PM UTC· resolved Aug 15, 2026, 02:58 PM UTC
- investigating Aug 12, 2026, 01:19 PM UTC
Windows and Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post remediation. We are actively monitoring the delay and working to improve processing times.
- investigating Aug 12, 2026, 02:00 PM UTC
The queue throughput is improving. We are continuing to investigate and improve performance in this area.
- identified Aug 12, 2026, 02:15 PM UTC
We've identified the issue causing the processing of the affected queues to be backed up, and have remediation in place.
- monitoring Aug 12, 2026, 03:03 PM UTC
Windows Updates queues have fully caught up, Vulnerabilities queues are now improving.
- monitoring Aug 12, 2026, 05:11 PM UTC
We are continuing to monitor for further issues, while the vulnerability queues continue to process.
- identified Aug 13, 2026, 04:32 AM UTC
Vulnerability updates are continuing to take longer than expected. We are actively monitoring the delay and working to improve processing times. Thank you for your patience.
- resolved Aug 15, 2026, 02:58 PM UTC
This incident has been resolved.
Minor August 10, 2026 Connect Incident - Delayed device scans and device group membership 3h 55m Device Scans
Started Aug 10, 2026, 06:57 PM UTC· resolved Aug 10, 2026, 10:53 PM UTC
- investigating Aug 10, 2026, 06:57 PM UTC
We are currently experiencing delays processing device scans and device group membership. We are actively working on the issue. Thank you for your patience
- investigating Aug 10, 2026, 07:30 PM UTC
We are continuing to investigate this issue.
- identified Aug 10, 2026, 08:54 PM UTC
We've identified the issue, and we're working on a fix.
- resolved Aug 10, 2026, 10:53 PM UTC
This incident has been resolved.
Critical August 5, 2026 SimpleMDM system outage 9m App Licensing and Distribution, App Upload Processing, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)
Started Aug 05, 2026, 02:44 PM UTC· resolved Aug 05, 2026, 02:53 PM UTC
- investigating Aug 05, 2026, 02:44 PM UTC
We are currently investigating this issue.
- resolved Aug 05, 2026, 02:53 PM UTC
This incident has been resolved.
Minor August 4, 2026 Connect Incident - Delayed Vulnerability Updates 1d 19h Vulnerability Management
Started Aug 04, 2026, 09:26 PM UTC· resolved Aug 06, 2026, 04:46 PM UTC
- monitoring Aug 04, 2026, 09:26 PM UTC
Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post vulnerability remediation. We are actively monitoring the delay and working to improve processing times.
- resolved Aug 06, 2026, 04:46 PM UTC
This incident has been resolved.