- Detected by Pingoru
- Apr 17, 2026, 03:48 AM UTC
- Resolved
- Apr 18, 2026, 04:07 AM UTC
- Duration
- 1d
Affected: DeploymentsDevice ScansPackage LibraryVulnerability Management
Timeline · 14 updates
-
investigating Apr 17, 2026, 03:48 AM UTC
We are currently experiencing issues with degradation of Connect services. You may experience slower than normal responses for deployments, etc.
-
monitoring Apr 17, 2026, 06:07 AM UTC
A fix has been implemented and we are monitoring the results.
-
identified Apr 17, 2026, 06:08 AM UTC
The issue has been identified and a fix is being implemented.
-
identified Apr 17, 2026, 06:19 AM UTC
We are continuing to work on a fix for this issue.
-
identified Apr 17, 2026, 07:57 AM UTC
All Connect services are currently down. We are continuing to work on a fix.
-
identified Apr 17, 2026, 08:50 AM UTC
We've applied a fix and we're working to get services back to normal.
-
identified Apr 17, 2026, 08:51 AM UTC
We are continuing to work on a fix for this issue.
-
monitoring Apr 17, 2026, 09:22 AM UTC
A fix has been implemented and we are monitoring the results.
-
identified Apr 17, 2026, 01:59 PM UTC
Connect is currently experiencing issues with Deployments and other services. We're working on a fix for the issue and hope to have things back up and running soon.
-
identified Apr 17, 2026, 06:32 PM UTC
Connect is experiencing intermittent outages and service degradation. We're working on a fix for the issue and hope to have things back up and running soon
-
identified Apr 17, 2026, 08:17 PM UTC
All Connect services are currently down and we are working to restore service. Thank you for your patience.
-
identified Apr 17, 2026, 09:09 PM UTC
PDQ Connect is currently experiencing a service disruption that began at approximately 12:00 AM ET (04:00 UTC) April 17th. The issue is related to an unexpected database problem that has caused the application to be intermittently unavailable and has resulted in delays in deployment and device data processing. Our team is actively working to resolve the issue and restore full service. We apologize for the disruption and will provide updates as they become available.
-
monitoring Apr 18, 2026, 03:14 AM UTC
A fix has been implemented and we are monitoring the results
-
resolved Apr 18, 2026, 04:07 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 04:59 PM UTC
- Resolved
- Apr 16, 2026, 06:18 PM UTC
- Duration
- 1h 18m
Affected: AutomationsDeploymentsDevice ScansPackage LibraryRemote DesktopReportsVulnerability ManagementWeb Admin
Timeline · 5 updates
-
investigating Apr 16, 2026, 04:59 PM UTC
We are currently investigating this issue.
-
identified Apr 16, 2026, 05:23 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Apr 16, 2026, 05:28 PM UTC
A fix has been implemented. The web console is now working. We're monitoring the system for some time before calling this fully resolved.
-
monitoring Apr 16, 2026, 05:29 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 16, 2026, 06:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 05:02 PM UTC
- Resolved
- Apr 09, 2026, 09:00 PM UTC
- Duration
- 3h 57m
Affected: Automations
Timeline · 5 updates
-
investigating Apr 09, 2026, 05:02 PM UTC
We are currently investigating an issue with a delay in group count calculations. With group count delays automations triggered off groups will be delayed.
-
investigating Apr 09, 2026, 06:02 PM UTC
We are continuing to investigate the issue.
-
monitoring Apr 09, 2026, 07:16 PM UTC
A fix has been implemented. Group recounts are still behind, but catching up. We are monitoring the fix to make sure the groups continue to update counts.
-
investigating Apr 09, 2026, 07:39 PM UTC
After monitoring the implemented fix we determined the issue is still occurring and are back to investigating the issue. Group count updates are delayed.
-
resolved Apr 09, 2026, 09:00 PM UTC
All delays have now caught up and group counts are up to date.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 04:23 PM UTC
- Resolved
- Mar 31, 2026, 05:16 PM UTC
- Duration
- 53m
Affected: AutomationsReports
Timeline · 4 updates
-
investigating Mar 31, 2026, 04:23 PM UTC
We are currently experiencing an issue with automations and reports. We are actively working on the issue.
-
investigating Mar 31, 2026, 04:24 PM UTC
We are continuing to investigate this issue.
-
identified Mar 31, 2026, 05:07 PM UTC
The issue has been identified and a fix is being implemented.
-
resolved Mar 31, 2026, 05:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:30 PM UTC
- Resolved
- Mar 26, 2026, 08:58 PM UTC
- Duration
- 27m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 7 updates
-
investigating Mar 26, 2026, 08:46 PM UTC
We are currently investigating this issue.
-
identified Mar 26, 2026, 08:47 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Mar 26, 2026, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
-
monitoring Mar 26, 2026, 08:50 PM UTC
We are continuing to monitor for any further issues.
-
monitoring Mar 26, 2026, 08:50 PM UTC
We are continuing to monitor for any further issues.
-
monitoring Mar 26, 2026, 08:58 PM UTC
We are continuing to monitor for any further issues.
-
resolved Mar 26, 2026, 08:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 04:47 PM UTC
- Resolved
- Mar 25, 2026, 06:21 AM UTC
- Duration
- 13h 33m
Affected: Device Scans
Timeline · 3 updates
-
identified Mar 24, 2026, 04:47 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Mar 24, 2026, 08:41 PM UTC
A fix has been implemented, we are monitoring the results, some data may be stale for the next few hours, and we will be working on fixing the data.
-
resolved Mar 25, 2026, 06:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 01:54 PM UTC
- Resolved
- Mar 16, 2026, 08:02 PM UTC
- Duration
- 6h 8m
Affected: AutomationsDevice Scans
Timeline · 4 updates
-
investigating Mar 16, 2026, 01:54 PM UTC
We are currently investigating this issue.
-
investigating Mar 16, 2026, 02:09 PM UTC
We are continuing to investigate this issue.
-
investigating Mar 16, 2026, 03:26 PM UTC
This issue is still under investigation as we work to determine a resolution for the degraded performance.
-
resolved Mar 16, 2026, 08:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 09:09 PM UTC
- Resolved
- Mar 13, 2026, 09:57 PM UTC
- Duration
- 48m
Affected: Apple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
-
identified Mar 13, 2026, 09:09 PM UTC
The issue has been identified and a fix is being implemented.
-
resolved Mar 13, 2026, 09:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 05:25 PM UTC
- Resolved
- Mar 13, 2026, 07:35 PM UTC
- Duration
- 2h 9m
Affected: AutomationsDeploymentsDevice Scans
Timeline · 4 updates
-
investigating Mar 13, 2026, 05:25 PM UTC
We are currently investigating this issue.
-
identified Mar 13, 2026, 06:27 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Mar 13, 2026, 07:03 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Mar 13, 2026, 07:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 04:30 PM UTC
- Resolved
- Mar 12, 2026, 08:51 PM UTC
- Duration
- 4h 20m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 7 updates
-
investigating Mar 12, 2026, 05:22 PM UTC
We are seeing significant delays across the product. We are currently investigating.
-
investigating Mar 12, 2026, 05:47 PM UTC
We are continuing to investigate this issue.
-
identified Mar 12, 2026, 05:49 PM UTC
We are putting up a maintenance page in order to implement a fix. The service will be down temporarily.
-
monitoring Mar 12, 2026, 06:32 PM UTC
The site is back up and processes are picking back up. We are monitoring for additional issues.
-
identified Mar 12, 2026, 08:02 PM UTC
We are again seeing significant delays that were not resolved by the initial fix. We are working on resolving this.
-
monitoring Mar 12, 2026, 08:12 PM UTC
We have identified the problem and have rolled out a fix. We expect performance to improve but are continuing to monitor the situation.
-
resolved Mar 12, 2026, 08:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 02:56 PM UTC
- Resolved
- Mar 11, 2026, 04:28 PM UTC
- Duration
- 1h 32m
Affected: DeploymentsDevice Scans
Timeline · 4 updates
-
investigating Mar 11, 2026, 02:56 PM UTC
We are currently investigating this issue.
-
identified Mar 11, 2026, 03:57 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Mar 11, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Mar 11, 2026, 04:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 07, 2026, 06:31 PM UTC
- Resolved
- Mar 07, 2026, 07:04 PM UTC
- Duration
- 32m
Affected: PDQ Connect Agent
Timeline · 2 updates
-
investigating Mar 07, 2026, 06:31 PM UTC
Some customers may notice inconsistencies in the count of online devices. We are investigating alerts in our infrastructure.
-
resolved Mar 07, 2026, 07:04 PM UTC
We have resolved an issue with our metrics. This incident should have displayed no impact to customers.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 04:35 AM UTC
- Resolved
- Feb 20, 2026, 05:53 AM UTC
- Duration
- 1h 17m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
-
investigating Feb 20, 2026, 04:35 AM UTC
We are currently investigating an issue affecting all systems and will update our status as we understand the issue.
-
resolved Feb 20, 2026, 05:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 04:02 PM UTC
- Resolved
- Feb 19, 2026, 07:09 PM UTC
- Duration
- 3h 6m
Affected: AutomationsDevice Scans
Timeline · 4 updates
-
investigating Feb 19, 2026, 04:02 PM UTC
We are currently investigating an issue causing slower scans related to automations and group counts.
-
identified Feb 19, 2026, 05:25 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Feb 19, 2026, 05:44 PM UTC
A fix has been deployed and we are seeing good results and are currently monitoring those results.
-
resolved Feb 19, 2026, 07:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 09:39 PM UTC
- Resolved
- Feb 16, 2026, 11:11 PM UTC
- Duration
- 1h 32m
Affected: App Licensing and DistributionConfiguration Profile Distribution
Timeline · 3 updates
-
investigating Feb 16, 2026, 09:39 PM UTC
Customers report intermittently seeing 403 errors when attempting to make changes via UI or API. Currently it does not appear to be affecting all customers or actions. We are investigating.
-
monitoring Feb 16, 2026, 10:13 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Feb 16, 2026, 11:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2026, 05:02 PM UTC
- Resolved
- Feb 12, 2026, 07:05 PM UTC
- Duration
- 2h 3m
Affected: Deployments
Timeline · 3 updates
-
investigating Feb 12, 2026, 05:02 PM UTC
We are investigating an issue with reported slowdown of deployments in Connect.
-
identified Feb 12, 2026, 05:51 PM UTC
We have resolved the issues causing backed up processing queues for deployments. There is still some backlog in the queues being worked through, but impacted users should start seeing improvements soon as these queues drain.
-
resolved Feb 12, 2026, 07:05 PM UTC
Queues have all caught up and deployments are operational.
Read the full incident report →
Critical February 11, 2026 - Detected by Pingoru
- Feb 11, 2026, 02:37 PM UTC
- Resolved
- Feb 12, 2026, 03:08 PM UTC
- Duration
- 1d
Affected: SmartDeploy
Timeline · 8 updates
-
investigating Feb 11, 2026, 02:37 PM UTC
We are investigating an issue preventing users from logging in to the desktop and web consoles for Smart Deploy.
-
investigating Feb 11, 2026, 02:51 PM UTC
Users are beginning to be able to access the desktop app, web portal still appears affected.
-
investigating Feb 11, 2026, 07:05 PM UTC
We are continuing to investigate the issue.
-
investigating Feb 11, 2026, 08:49 PM UTC
We are continuing to investigate issues into the authentication rate-limiting we are experiencing from Azure
-
identified Feb 11, 2026, 10:46 PM UTC
We believe we have identified a potential cause for the authentication issue and are beginning to roll out the implementation to address this.
-
identified Feb 12, 2026, 12:03 AM UTC
We are pushing out changes to address some new issues causing the problem to persist with our earlier update. A new build for our servers should be deployed soon.
-
monitoring Feb 12, 2026, 12:58 AM UTC
We are seeing a dramatic increase in the login and system health for Smart Deploy. We are monitoring to ensure we remain stable through the evening.
-
resolved Feb 12, 2026, 03:08 PM UTC
Authentication remains stable and we're confident in resolving the issue at this time.
Read the full incident report →
