PDQ Outage History

PDQ is up right now

Pingoru has recorded 75 incidents for PDQ: 68 in the last 12 months and 22 in the last 90 days.

Source: pdq.statuspage.io

75incidents recorded
68last 12 months
22last 90 days
11 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct13%
Pingoru began tracking PDQ in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026330 of 720 (4%)
May 202626 of 744 (1%)
June 202659 of 720 (1%)
July 2026754 of 744 (7%)
August 20268131 of 744 (18%)
September 2026698 of 720 (14%)
October 2026477 of 589 (13%)

Incidents, newest first

Minor January 13, 2026 SimpleMDM application performance: higher than usual error volume 2h 37m App Licensing and Distribution, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)

Started Jan 13, 2026, 04:30 PM UTC· resolved Jan 13, 2026, 07:08 PM UTC

  1. investigating Jan 13, 2026, 05:30 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 13, 2026, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026 SimpleMDM Degraded Performance: Intermittent Device Enrollment Errors & Other Delays 7h 57m App Licensing and Distribution, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)

Started Jan 12, 2026, 03:12 PM UTC· resolved Jan 12, 2026, 11:10 PM UTC

  1. investigating Jan 12, 2026, 03:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 12, 2026, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2026, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025 Delays on gathering device information 3h 45m Deployments, Device Scans

Started Dec 15, 2025, 06:19 PM UTC· resolved Dec 15, 2025, 10:04 PM UTC

  1. investigating Dec 15, 2025, 06:19 PM UTC

    We are currently investigating delays on device information such as online/offline device info, scans, and deployment information.

  2. monitoring Dec 15, 2025, 07:10 PM UTC

    Delays are no longer happening, and we are monitoring to make sure all items are resolved

  3. resolved Dec 15, 2025, 10:04 PM UTC

    After monitoring we are not seeing any more delays

Read the full incident report →

Minor December 9, 2025 Package updates are not syncing for Connect 1h 4m Package Library

Started Dec 09, 2025, 11:03 PM UTC· resolved Dec 10, 2025, 12:07 AM UTC

  1. investigating Dec 09, 2025, 11:03 PM UTC

    We are investigating an issue where packages updated today are not syncing.

  2. monitoring Dec 09, 2025, 11:19 PM UTC

    Package updates have successfully synced

  3. resolved Dec 10, 2025, 12:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 1, 2025 SimpleMDM application degraded performance 14h 10m App Licensing and Distribution, App Upload Processing, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)

Started Dec 01, 2025, 08:00 AM UTC· resolved Dec 01, 2025, 10:10 PM UTC

  1. monitoring Dec 01, 2025, 09:05 PM UTC

    SimpleMDM application is intermittently slow or failing to respond.

  2. monitoring Dec 01, 2025, 09:06 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 01, 2025, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 All SmartDeploy services unavailable due to Cloudflare outage 4h 31m SmartDeploy

Started Nov 18, 2025, 01:21 PM UTC· resolved Nov 18, 2025, 05:52 PM UTC

  1. investigating Nov 18, 2025, 01:21 PM UTC

    https://www.smartdeploy.com may be unavailable in some regions due to the ongoing Cloudflare outage.

  2. investigating Nov 18, 2025, 01:45 PM UTC

    All APIs and service URLs are impacted as of this time.

  3. investigating Nov 18, 2025, 03:39 PM UTC

    Cloudflare has reported a fix for their outage, and services seem online and stable. We will continue monitoring to ensure stability.

  4. monitoring Nov 18, 2025, 03:40 PM UTC

    Cloudflare has reported a fix for their outage, and services seem online and stable. We will continue monitoring to ensure stability.

  5. resolved Nov 18, 2025, 05:52 PM UTC

    Services are fully operational at this time.

Read the full incident report →

Minor November 14, 2025 Connect devices list not fully loading in some instances 1h 41m Device Scans, Reports

Started Nov 14, 2025, 09:33 PM UTC· resolved Nov 14, 2025, 11:15 PM UTC

  1. investigating Nov 14, 2025, 09:33 PM UTC

    We're investigating reports today where a customer has clicked on the All Devices page and the list only partially loads.

  2. identified Nov 14, 2025, 09:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 14, 2025, 09:44 PM UTC

    Correction to earlier post - no issues have been reported with the reporting page.

  4. resolved Nov 14, 2025, 11:15 PM UTC

    This is fixed. Any customer still seeing the wrong number of devices on the All Devices page should simply refresh the browser page.

Read the full incident report →

Critical November 4, 2025 Connect - Devices offline 30m PDQ Connect Agent

Started Nov 04, 2025, 08:08 PM UTC· resolved Nov 04, 2025, 08:39 PM UTC

  1. investigating Nov 04, 2025, 08:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 04, 2025, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025 Deploys delayed showing in deployment list 42m Deployments

Started Nov 04, 2025, 04:33 PM UTC· resolved Nov 04, 2025, 05:16 PM UTC

  1. monitoring Nov 04, 2025, 04:33 PM UTC

    Deployments may be delayed to show on deployment list.

  2. resolved Nov 04, 2025, 05:16 PM UTC

    Deploys are now caught up and showing up immediately on the deploys page.

Read the full incident report →

Minor November 3, 2025 Delays in group counts updating 6h 36m Device Scans

Started Nov 03, 2025, 05:12 PM UTC· resolved Nov 03, 2025, 11:49 PM UTC

  1. investigating Nov 03, 2025, 05:12 PM UTC

    We are currently investigating an issue with group count updates being delayed.

  2. monitoring Nov 03, 2025, 07:43 PM UTC

    All group changing queues, have caught up. Monitoring to make sure issue is fully resolved.

  3. resolved Nov 03, 2025, 11:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 29, 2025 SmartDeploy console/web login unavailable due to Azure outage 20h 54m SmartDeploy

Started Oct 29, 2025, 05:06 PM UTC· resolved Oct 30, 2025, 02:00 PM UTC

  1. identified Oct 29, 2025, 05:06 PM UTC

    SmartDeploy console/web login unavailable due to Azure outage

  2. identified Oct 29, 2025, 08:07 PM UTC

    Azure is rolling out a fix that could take between 2-4 hours to show improvement and restoration of services. Logins are still affected during this time.

  3. monitoring Oct 29, 2025, 08:53 PM UTC

    Users have reported being able to log in now

  4. resolved Oct 30, 2025, 02:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 Custom scans are delayed 2h 59m Device Scans

Started Oct 29, 2025, 04:34 PM UTC· resolved Oct 29, 2025, 07:33 PM UTC

  1. investigating Oct 29, 2025, 04:34 PM UTC

    Custom scans are delayed.

  2. resolved Oct 29, 2025, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 23, 2025 Connect Web Admin is unavailable or unreachable 11m Web Admin

Started Oct 23, 2025, 11:24 PM UTC· resolved Oct 23, 2025, 11:36 PM UTC

  1. investigating Oct 23, 2025, 11:24 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 23, 2025, 11:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025 Connect scans are currently delayed 2h 56m Device Scans

Started Oct 22, 2025, 02:12 PM UTC· resolved Oct 22, 2025, 05:08 PM UTC

  1. investigating Oct 22, 2025, 02:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 22, 2025, 03:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 22, 2025, 04:05 PM UTC

    Custom scans are still delayed. All other scans should be working normally.

  4. resolved Oct 22, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 Due to AWS issues some users are reporting issues related to TOTP and MFA 4h 1m Auth

Started Oct 20, 2025, 06:11 PM UTC· resolved Oct 20, 2025, 10:12 PM UTC

  1. monitoring Oct 20, 2025, 06:11 PM UTC

    We are seeing sparatic issues specifcally when sending sms codes. We are currently monitory and let you know when its resolved.

  2. resolved Oct 20, 2025, 10:12 PM UTC

    Performance has gone back to normal

Read the full incident report →

Critical October 15, 2025 Our Package and Collection Library is currently down. We are investigating. 9m Deploy & Inventory Package Library

Started Oct 15, 2025, 05:21 PM UTC· resolved Oct 15, 2025, 05:31 PM UTC

  1. investigating Oct 15, 2025, 05:21 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 15, 2025, 05:21 PM UTC

    We are currently investigating the library outage.

  3. resolved Oct 15, 2025, 05:31 PM UTC

    We found the issue and applied a fix. Both the Package and Collection libraries are now operational.

Read the full incident report →

Minor October 15, 2025 Some Connect devices are offline and scans are currently delayed 1h 23m Device Scans

Started Oct 15, 2025, 02:12 PM UTC· resolved Oct 15, 2025, 03:36 PM UTC

  1. investigating Oct 15, 2025, 02:12 PM UTC

    Connect scans are seeing a delay, and some devices are shown as offline. Scans are taking longer than usual to complete.

  2. monitoring Oct 15, 2025, 03:16 PM UTC

    We've identified the issue and are currently monitoring it.

  3. resolved Oct 15, 2025, 03:36 PM UTC

    Incident resolved devices are online and scanning at normal speed.

Read the full incident report →