PayTrace Outage History

There were 3 PayTrace outages since March 19, 2026 totaling 3h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.paytrace.com

Minor May 1, 2026

Performance issue affecting paytrace.net and the Virtual Terminal

Detected by Pingoru: May 01, 2026, 08:26 PM UTC
Resolved: May 01, 2026, 09:21 PM UTC
Duration: 54m

Affected: Virtual Terminal

Timeline · 3 updates

investigating May 01, 2026, 07:35 PM UTC

Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
identified May 01, 2026, 08:26 PM UTC

Our technical team has identified the issue and is working to restore our site to full operational capacity. We will provide additional updates as they become available.
resolved May 01, 2026, 09:21 PM UTC

Site is moving at full speed. Trying to get confirmation from DevOps so I can resolve the status

Read the full incident report →

Minor April 30, 2026

Performance Issues on PayTrace.net

Detected by Pingoru: Apr 30, 2026, 07:27 PM UTC
Resolved: Apr 30, 2026, 09:59 PM UTC
Duration: 2h 32m

Affected: Virtual Terminal

Timeline · 3 updates

investigating Apr 30, 2026, 07:27 PM UTC

Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.
investigating Apr 30, 2026, 08:20 PM UTC

We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.
resolved Apr 30, 2026, 09:59 PM UTC

Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

Read the full incident report →

Critical March 19, 2026

PayTrace.net Currently Down-Login page still available

Detected by Pingoru: Mar 19, 2026, 08:07 PM UTC
Resolved: Mar 19, 2026, 08:27 PM UTC
Duration: 19m

Affected: Branded Site

Timeline · 2 updates

identified Mar 19, 2026, 08:07 PM UTC

We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.
resolved Mar 19, 2026, 08:27 PM UTC

Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

Read the full incident report →

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