PayTrace Outage History
PayTrace is up right nowPingoru has recorded 42 incidents for PayTrace: 11 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 3 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 4 of 744 (0%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 142 (0%) |
Incidents, newest first
Notice October 27, 2026 Intermittent Login and Site Performance Issues 1h 5m Virtual Terminal
Started Oct 27, 2026, 02:19 PM UTC· resolved Oct 27, 2026, 03:24 PM UTC
- investigating Oct 27, 2026, 02:19 PM UTC
We are currently receiving reports that some users are experiencing difficulties logging into the platform, often requiring multiple attempts to access their accounts. Our initial investigation indicates that the primary issue is stemming from the customer loading page, which is consequently causing other areas of the site to run slower than normal. Please be assured that our DevOps team is fully aware of the situation and has all hands on deck actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any disruption this may cause to your workflow. We will provide another update as soon as we have more information, or the moment the issue has been fully resolved. Thank you for your patience and understanding.
- resolved Oct 27, 2026, 03:24 PM UTC
Our DevOps team has identified the issue and rolled out a successful fix. The platform has stabilized, and the site is back up and running at full speed. Thank you for your patience while we worked to resolve this!
Critical September 8, 2026 TSYS Transaction Processing Delays 2m TSYS (Vital)
Started Sep 08, 2026, 05:38 AM UTC· resolved Sep 08, 2026, 05:41 AM UTC
- investigating Sep 08, 2026, 05:38 AM UTC
We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.
- resolved Sep 08, 2026, 05:41 AM UTC
TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.
Minor September 3, 2026 Performance Degradation Impacting PayTrace System 46m Traditional, JSON API, EMV, Virtual Terminal and 3 more
Started Sep 03, 2026, 10:06 PM UTC· resolved Sep 03, 2026, 10:52 PM UTC
- investigating Sep 03, 2026, 10:06 PM UTC
Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our engineering team is actively monitoring the situation and tracking AWS's progress toward a resolution. We will provide another update as soon as more information is available.
- resolved Sep 03, 2026, 10:52 PM UTC
Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitoring indicates that the underlying issue is completely resolved. Thank you for your patience.
Minor August 13, 2026 Processing Network EPX Degraded Performance 3h 30m Virtual Terminal, EPX
Started Aug 13, 2026, 05:20 PM UTC· resolved Aug 13, 2026, 08:51 PM UTC
- investigating Aug 13, 2026, 05:20 PM UTC
Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
- monitoring Aug 13, 2026, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 08:51 PM UTC
This incident has been resolved.
Minor June 4, 2026 Possible Performance Issues 46m Branded Site
Started Jun 04, 2026, 11:40 PM UTC· resolved Jun 05, 2026, 12:27 AM UTC
- investigating Jun 04, 2026, 11:40 PM UTC
Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.
- resolved Jun 05, 2026, 12:27 AM UTC
This incident has been resolved.
Minor June 3, 2026 Degraded Performance affecting paytrace.net and the Virtual Terminal 47m Virtual Terminal
Started Jun 03, 2026, 07:27 PM UTC· resolved Jun 03, 2026, 08:14 PM UTC
- investigating Jun 03, 2026, 07:27 PM UTC
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
- resolved Jun 03, 2026, 08:14 PM UTC
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Minor June 3, 2026 Degraded Performance affecting paytrace.net and the Virtual Terminal 16m Traditional, Virtual Terminal
Started Jun 03, 2026, 06:37 PM UTC· resolved Jun 03, 2026, 06:54 PM UTC
- investigating Jun 03, 2026, 06:37 PM UTC
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
- resolved Jun 03, 2026, 06:54 PM UTC
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Minor May 1, 2026 Performance issue affecting paytrace.net and the Virtual Terminal 1h 45m Virtual Terminal
Started May 01, 2026, 07:35 PM UTC· resolved May 01, 2026, 09:21 PM UTC
- investigating May 01, 2026, 07:35 PM UTC
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
- identified May 01, 2026, 08:26 PM UTC
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
- resolved May 01, 2026, 09:21 PM UTC
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Minor April 30, 2026 Performance Issues on PayTrace.net 2h 32m Virtual Terminal
Started Apr 30, 2026, 07:27 PM UTC· resolved Apr 30, 2026, 09:59 PM UTC
- investigating Apr 30, 2026, 07:27 PM UTC
Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.
- investigating Apr 30, 2026, 08:20 PM UTC
We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.
- resolved Apr 30, 2026, 09:59 PM UTC
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Critical March 19, 2026 PayTrace.net Currently Down-Login page still available 19m Branded Site
Started Mar 19, 2026, 08:07 PM UTC· resolved Mar 19, 2026, 08:27 PM UTC
- identified Mar 19, 2026, 08:07 PM UTC
We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.
- resolved Mar 19, 2026, 08:27 PM UTC
Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.
Notice December 5, 2025 Possible Performance Issues 18m Documentation
Started Dec 05, 2025, 08:56 AM UTC· resolved Dec 05, 2025, 09:15 AM UTC
- investigating Dec 05, 2025, 08:56 AM UTC
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
- resolved Dec 05, 2025, 09:15 AM UTC
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Critical September 14, 2025 PayTrace Website Latency 1h 49m Virtual Terminal
Started Sep 14, 2025, 03:23 PM UTC· resolved Sep 14, 2025, 05:13 PM UTC
- identified Sep 14, 2025, 03:23 PM UTC
PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.
- resolved Sep 14, 2025, 05:13 PM UTC
We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!
Minor July 16, 2025 PayTrace Telephone Support Unavailable 58m 5-Star Support
Started Jul 16, 2025, 02:12 PM UTC· resolved Jul 16, 2025, 03:11 PM UTC
- identified Jul 16, 2025, 02:12 PM UTC
Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.
- resolved Jul 16, 2025, 03:11 PM UTC
The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!
Minor July 2, 2025 Recurring Payments Issue 8h 32m Traditional
Started Jul 02, 2025, 02:12 PM UTC· resolved Jul 02, 2025, 10:45 PM UTC
- identified Jul 02, 2025, 02:12 PM UTC
We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.
- resolved Jul 02, 2025, 10:45 PM UTC
We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.
Notice June 13, 2025 Possible Performance Issues 4m Documentation
Started Jun 13, 2025, 01:19 AM UTC· resolved Jun 13, 2025, 01:24 AM UTC
- investigating Jun 13, 2025, 01:19 AM UTC
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
- resolved Jun 13, 2025, 01:24 AM UTC
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Minor April 8, 2025 PayTrace Website Latency 1h 47m Virtual Terminal, Branded Site
Started Apr 08, 2025, 02:46 PM UTC· resolved Apr 08, 2025, 04:34 PM UTC
- identified Apr 08, 2025, 02:46 PM UTC
PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.
- resolved Apr 08, 2025, 04:34 PM UTC
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!
Major February 20, 2025 Communication Errors Impacting NGT Processing 38m NGT TDC (NPT)
Started Feb 20, 2025, 04:29 PM UTC· resolved Feb 20, 2025, 05:08 PM UTC
- identified Feb 20, 2025, 04:29 PM UTC
We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.
- resolved Feb 20, 2025, 05:08 PM UTC
The NGT Team has resolved the issue, and processing is back up and running normally.
Critical January 6, 2025 TSYS Transaction Processing Delays 1m TSYS (Vital)
Started Jan 06, 2025, 03:45 PM UTC· resolved Jan 06, 2025, 03:46 PM UTC
- investigating Jan 06, 2025, 03:45 PM UTC
We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.
- resolved Jan 06, 2025, 03:46 PM UTC
TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.