PayTrace incident
Degraded Performance affecting paytrace.net and the Virtual Terminal
PayTrace experienced a minor incident on June 3, 2026 affecting Traditional and Virtual Terminal, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 06:37 PM UTC
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
- resolved Jun 03, 2026, 06:54 PM UTC
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.