Ongoing since 02:19 PM UTC, affecting Virtual Terminal.
We are currently receiving reports that some users are experiencing difficulties logging into the platform, often requiring multiple attempts to access their accounts. Our initial investigation indicates that the primary issue is stemming from the customer loading page, which is consequently causing other areas of the site to run slower than normal. Please be assured that our DevOps team is fully aware of the situation and has all hands on deck actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any disruption this may cause to your workflow. We will provide another update as soon as we have more information, or the moment the issue has been fully resolved. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Oct 27, 2026, 02:19 PM UTC
We are currently receiving reports that some users are experiencing difficulties logging into the platform, often requiring multiple attempts to access their accounts. Our initial investigation indicates that the primary issue is stemming from the customer loading page, which is consequently causing other areas of the site to run slower than normal. Please be assured that our DevOps team is fully aware of the situation and has all hands on deck actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any disruption this may cause to your workflow. We will provide another update as soon as we have more information, or the moment the issue has been fully resolved. Thank you for your patience and understanding.
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