Is PayTrace down?
Last checked 4m agoNo active incidents. All 19 components operational.
PayTrace is operational right now. Last checked 4m ago; the most recent incident resolved 2d ago.
Real-time PayTrace status, recent outages, and incident history: pulled directly from PayTrace's official status page at status.paytrace.com every 5 minutes. Pingoru tracks 19 PayTrace services and has captured 4 incidents in the last 90 days (99.97% uptime). Get email, Slack, Discord, or webhook alerts the moment PayTrace reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Virtual Terminal
Timeline · 2 updates
- investigating · Oct 27, 2026, 02:19 PM UTC
We are currently receiving reports that some users are experiencing difficulties logging into the platform, often requiring multiple attempts to access their accounts. Our initial investigation indicates that the primary issue is stemming from the customer loading page, which is consequently causing other areas of the site to run slower than normal. Please be assured that our DevOps team is fully aware of the situation and has all hands on deck actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any disruption this may cause to your workflow. We will provide another update as soon as we have more information, or the moment the issue has been fully resolved. Thank you for your patience and understanding.
- resolved · Oct 27, 2026, 03:24 PM UTC
Our DevOps team has identified the issue and rolled out a successful fix. The platform has stabilized, and the site is back up and running at full speed. Thank you for your patience while we worked to resolve this!
Latest: Our DevOps team has identified the issue and rolled out a successful fix. The platform has stabilized, and the site is back up and running at full speed. Thank you for your patienc…
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- TSYS (Vital)
Timeline · 2 updates
- investigating · Sep 08, 2026, 05:38 AM UTC
We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.
- resolved · Sep 08, 2026, 05:41 AM UTC
TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.
Latest: TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.
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- TraditionalJSON APIEMVVirtual TerminalChecksTraditional API & Secure CheckoutPayTrace Go App
Timeline · 2 updates
- investigating · Sep 03, 2026, 10:06 PM UTC
Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our engineering team is actively monitoring the situation and tracking AWS's progress toward a resolution. We will provide another update as soon as more information is available.
- resolved · Sep 03, 2026, 10:52 PM UTC
Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitoring indicates that the underlying issue is completely resolved. Thank you for your patience.
Latest: Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitor…
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- Virtual TerminalEPX
Timeline · 3 updates
- investigating · Aug 13, 2026, 05:20 PM UTC
Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
- monitoring · Aug 13, 2026, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Aug 13, 2026, 08:51 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Incident record
Since April 2026 · Statuspage by Atlassian · 19 components checked every 5 minutesThe longest incident in the last year, Processing Network EPX Degraded Performance on August 13, 2026, ran for 4 hours. 16 maintenance windows announced in the same period.
Most affected components, last 12 months
- Virtual Terminal7
- Branded Site2
- Traditional2
- Checks1
- Documentation1
Latest incidents
- Intermittent Login and Site Performance Issues
We are currently receiving reports that some users are experiencing difficulties logging into the platform, often requiring multiple attempts to access their…
- TSYS Transaction Processing Delays
We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to…
- Performance Degradation Impacting PayTrace System
Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our…
- Started Oct 27, 2026, 02:19 PM UTC · Resolved Oct 27, 2026, 03:24 PM UTC · 1h 5m
- TSYS Transaction Processing Delays ResolvedStarted Sep 08, 2026, 05:38 AM UTC · Resolved Sep 08, 2026, 05:41 AM UTC · 2m
- Started Sep 03, 2026, 10:06 PM UTC · Resolved Sep 03, 2026, 10:52 PM UTC · 46m
- Started Aug 13, 2026, 05:20 PM UTC · Resolved Aug 13, 2026, 08:51 PM UTC · 3h 30m