PayTrace experienced a minor incident on August 13, 2026 affecting Virtual Terminal and EPX, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Virtual TerminalEPX
Update timeline
- investigating Aug 13, 2026, 05:20 PM UTC
Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
- monitoring Aug 13, 2026, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 08:51 PM UTC
This incident has been resolved.