PayTrace incident

Possible Performance Issues

Notice Resolved View vendor source →

PayTrace experienced a notice incident on December 5, 2025 affecting Documentation, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:56 AM UTC
Resolved
Dec 05, 2025, 09:15 AM UTC
Duration
18m
Detected by Pingoru
Dec 05, 2025, 08:56 AM UTC

Affected components

Documentation

Update timeline

  1. investigating Dec 05, 2025, 08:56 AM UTC

    Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

  2. resolved Dec 05, 2025, 09:15 AM UTC

    Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.