PayTrace incident

Performance Degradation Impacting PayTrace System

Minor Resolved View vendor source →

PayTrace experienced a minor incident on September 3, 2026 affecting Traditional and JSON API and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:06 PM UTC
Resolved
Sep 03, 2026, 10:52 PM UTC
Duration
46m
Detected by Pingoru
Sep 03, 2026, 10:06 PM UTC

Affected components

TraditionalJSON APIEMVVirtual TerminalChecksTraditional API & Secure CheckoutPayTrace Go App

Update timeline

  1. investigating Sep 03, 2026, 10:06 PM UTC

    Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our engineering team is actively monitoring the situation and tracking AWS's progress toward a resolution. We will provide another update as soon as more information is available.

  2. resolved Sep 03, 2026, 10:52 PM UTC

    Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitoring indicates that the underlying issue is completely resolved. Thank you for your patience.