PayTrace experienced a minor incident on June 4, 2026 affecting Branded Site, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Branded Site
Update timeline
- investigating Jun 04, 2026, 11:40 PM UTC
Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts.
- resolved Jun 05, 2026, 12:27 AM UTC
This incident has been resolved.