PayTrace experienced a critical incident on September 8, 2026 affecting TSYS (Vital), lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
TSYS (Vital)
Update timeline
- investigating Sep 08, 2026, 05:38 AM UTC
We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.
- resolved Sep 08, 2026, 05:41 AM UTC
TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.