PayTrace incident

Degraded Performance affecting paytrace.net and the Virtual Terminal

PayTrace experienced a minor incident on June 3, 2026 affecting Virtual Terminal, lasting 47m. The incident has been resolved; the full update timeline is below.

Started: Jun 03, 2026, 07:27 PM UTC
Resolved: Jun 03, 2026, 08:14 PM UTC
Duration: 47m
Detected by Pingoru: Jun 03, 2026, 07:27 PM UTC

Affected components

Virtual Terminal

Update timeline

investigating Jun 03, 2026, 07:27 PM UTC

Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
resolved Jun 03, 2026, 08:14 PM UTC

Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.