PayTrace incident

Performance issue affecting paytrace.net and the Virtual Terminal

Minor Resolved View vendor source →

PayTrace experienced a minor incident on May 1, 2026 affecting Virtual Terminal, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 08:26 PM UTC
Resolved
May 01, 2026, 09:21 PM UTC
Duration
54m
Detected by Pingoru
May 01, 2026, 08:26 PM UTC

Affected components

Virtual Terminal

Update timeline

  1. investigating May 01, 2026, 07:35 PM UTC

    Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

  2. identified May 01, 2026, 08:26 PM UTC

    Our technical team has identified the issue and is working to restore our site to full operational capacity. We will provide additional updates as they become available.

  3. resolved May 01, 2026, 09:21 PM UTC

    Site is moving at full speed. Trying to get confirmation from DevOps so I can resolve the status