Pax8 Outage History

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Pax8 had 35 outages in the last 2 years totaling 224h 51m of downtime — averaging 1.4 incidents per month.

There were 35 Pax8 outages since June 15, 2024 totaling 224h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pax8.com

Critical April 23, 2026

Pax8 Marketplace Down

Detected by Pingoru
Apr 23, 2026, 09:32 PM UTC
Resolved
Apr 23, 2026, 11:32 PM UTC
Duration
2h
Affected: Pax8 PlatformLoginSubscriptions
Timeline · 4 updates
  1. investigating Apr 23, 2026, 09:32 PM UTC

    The Pax8 Marketplace is currently experiencing an outage affecting the ability to access it. Our team is actively working to restore service. We will provide an updates as we learn more. We apologize for the disruption.

  2. identified Apr 23, 2026, 09:53 PM UTC

    We've identified the cause and are actively working on a fix for the issue impacting users' ability to access the Marketplace.

  3. monitoring Apr 23, 2026, 10:26 PM UTC

    Restored: A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 11:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

Notification Delivery Delays

Detected by Pingoru
Apr 01, 2026, 06:43 PM UTC
Resolved
Apr 03, 2026, 05:55 PM UTC
Duration
1d 23h
Affected: Pax8 PlatformSubscriptionsOrders
Timeline · 2 updates
  1. identified Apr 01, 2026, 06:43 PM UTC

    We are currently experiencing an issue that is delaying notification delivery by 3-5 hours, including Order Confirmations. Orders are processing normally. If you are waiting on an Order Confirmation, you can verify your order status at https://app.pax8.com/ordering. Please do not resubmit orders, as they are being processed. We are actively working to resolve the issue and will provide updates as they become available.

  2. resolved Apr 03, 2026, 05:55 PM UTC

    This is was resolved 9:02PM MT Thursday 4/2/2026.

Read the full incident report →

Minor March 31, 2026

Checkout Loading State

Detected by Pingoru
Mar 31, 2026, 09:14 PM UTC
Resolved
Apr 01, 2026, 12:03 AM UTC
Duration
2h 48m
Affected: Orders
Timeline · 4 updates
  1. investigating Mar 31, 2026, 09:14 PM UTC

    We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state. Your order has been placed. You can verify by checking your order history. We are actively investigating the root cause and will provide updates as they become available.

  2. identified Mar 31, 2026, 09:25 PM UTC

    We have identified the root cause of the checkout loading state issue and are actively working on a fix.

  3. monitoring Mar 31, 2026, 10:12 PM UTC

    A fix has been deployed to production for the checkout loading state issue. We are actively monitoring to confirm the issue has been fully resolved.

  4. resolved Apr 01, 2026, 12:03 AM UTC

    We can confirm the checkout loading state issue has been resolved.

Read the full incident report →

Minor March 20, 2026

Product Ordering Disruption

Detected by Pingoru
Mar 20, 2026, 06:58 PM UTC
Resolved
Mar 20, 2026, 08:51 PM UTC
Duration
1h 52m
Affected: Pax8 PlatformOrders
Timeline · 2 updates
  1. identified Mar 20, 2026, 06:58 PM UTC

    Some partners may be unable to select a client when placing orders for Partner Direct products. The issue has been identified, and our team is actively working on a fix. We will provide an update shortly.

  2. resolved Mar 20, 2026, 08:51 PM UTC

    A fix has been implemented, and we are monitoring results.

Read the full incident report →

Minor December 2, 2025

User-Facing Delay in Data Refresh Across Application

Detected by Pingoru
Dec 02, 2025, 02:27 PM UTC
Resolved
Dec 02, 2025, 09:52 PM UTC
Duration
7h 24m
Affected: Pax8 PlatformCatalogSubscriptions
Timeline · 3 updates
  1. identified Dec 02, 2025, 02:27 PM UTC

    We are aware of delays in updated information reaching the front end. Our teams are actively working to improve system performance and restore normal update times. We’ll share further updates as we make progress.

  2. monitoring Dec 02, 2025, 04:18 PM UTC

    We’ve released a fix and are seeing significant performance improvements. Our teams will continue to monitor the system to ensure stability and full resolution.

  3. resolved Dec 02, 2025, 09:52 PM UTC

    We are back to normal behavior.

Read the full incident report →

Minor December 1, 2025

MCA Provisioning Issues

Detected by Pingoru
Dec 01, 2025, 04:34 PM UTC
Resolved
Dec 02, 2025, 02:40 PM UTC
Duration
22h 5m
Affected: Pax8 Platform
Timeline · 3 updates
  1. investigating Dec 01, 2025, 04:34 PM UTC

    Pax8 is currently experiencing intermittent issues during provisioning while accepting the new Microsoft Customer Agreement for certain customers. We are working to engineer a reliability fix and retry failed provisioning for those affected.

  2. monitoring Dec 01, 2025, 11:27 PM UTC

    The bulk of the provisioning issues have been resolved. We will be monitoring this through tomorrow 12/2.

  3. resolved Dec 02, 2025, 02:40 PM UTC

    We have confirmed that the Microsoft Customer Agreement issues have been resolved.

Read the full incident report →

Major October 29, 2025

Delayed provisioning of Microsoft orders and subscription renewals

Detected by Pingoru
Oct 29, 2025, 04:58 PM UTC
Resolved
Oct 30, 2025, 12:45 AM UTC
Duration
7h 46m
Affected: Pax8 PlatformSubscriptions
Timeline · 6 updates
  1. investigating Oct 29, 2025, 04:58 PM UTC

    We are currently investigating delayed provisioning of Microsoft orders and subscription renewals impacting all users. We will continue to post updates here.

  2. investigating Oct 29, 2025, 05:14 PM UTC

    We are currently investigating an issue affecting Microsoft orders and subscriptions impacting all users. We will continue to post updates.

  3. identified Oct 29, 2025, 07:35 PM UTC

    We have isolated the issue to be related to a wider outage impacting multiple MSFT services globally. We will continue to monitor this issue and expect it to be resolved promptly, for more information please refer to MSFT's status page here: https://status.cloud.microsoft/

  4. monitoring Oct 29, 2025, 10:08 PM UTC

    A fix has been implemented and provisioning functionality is being restored. We are monitoring the results.

  5. monitoring Oct 29, 2025, 11:17 PM UTC

    We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.

  6. resolved Oct 30, 2025, 12:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025

Watch Guard and Pro Serve Products cannot be purchased

Detected by Pingoru
Oct 10, 2025, 04:25 PM UTC
Resolved
Oct 10, 2025, 10:34 PM UTC
Duration
6h 8m
Affected: Catalog
Timeline · 3 updates
  1. investigating Oct 10, 2025, 04:25 PM UTC

    We’re aware of an issue affecting the ability to checkout Watch Guard and Pax8 Professional Services products. Our team is actively investigating the cause and working on a fix. We’ll provide an update as soon as more information is available.

  2. monitoring Oct 10, 2025, 05:56 PM UTC

    The issue affecting checkout for WatchGuard and Pax8 Professional Services products has been resolved. We believe all products should now be purchasable.

  3. resolved Oct 10, 2025, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2025

Pricing Service Outage

Detected by Pingoru
Aug 22, 2025, 05:04 PM UTC
Resolved
Aug 22, 2025, 05:48 PM UTC
Duration
44m
Affected: Pax8 PlatformCatalogBillingSubscriptions
Timeline · 3 updates
  1. investigating Aug 22, 2025, 05:04 PM UTC

    Some users are experiencing an outage with Cart/Quote/Storefront/Checkout/Catalog because of a pricing service failure. We are currently investigating degraded features in the platform impacting all users. We will continue to post updates here.

  2. monitoring Aug 22, 2025, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2025

Vendor Logos on product cards are not displaying on catalog page

Detected by Pingoru
Jul 30, 2025, 05:15 PM UTC
Resolved
Jul 30, 2025, 09:50 PM UTC
Duration
4h 34m
Affected: Catalog
Timeline · 4 updates
  1. investigating Jul 30, 2025, 05:15 PM UTC

    We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users. Our team is actively working to identify the cause. We will provide further updates as more information becomes available.

  2. identified Jul 30, 2025, 05:37 PM UTC

    We have identified the root cause of the issue impacting product card images in the platform catalog. Our team is currently working on deploying a fix. We will provide an update once the deployment is complete.

  3. monitoring Jul 30, 2025, 07:23 PM UTC

    A fix has been deployed to production, and product card images should begin displaying normally over the next hour as the search index updates. We will continue to monitor the situation to ensure the resolution is stable.

  4. resolved Jul 30, 2025, 09:50 PM UTC

    Product card images are now displaying as expected, and all catalog operations have returned to normal. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Minor July 7, 2025

Microsoft Co-Term Checkout functionality degradation

Detected by Pingoru
Jul 07, 2025, 04:46 PM UTC
Resolved
Jul 07, 2025, 07:40 PM UTC
Duration
2h 54m
Affected: Pax8 PlatformSubscriptions
Timeline · 4 updates
  1. investigating Jul 07, 2025, 04:46 PM UTC

    We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.

  2. identified Jul 07, 2025, 05:09 PM UTC

    We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it.

  3. monitoring Jul 07, 2025, 06:58 PM UTC

    A fix has been released to production for Microsoft Co-Term functionality during checkout. We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.

  4. resolved Jul 07, 2025, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025

P3 - Degraded Features including Ordering

Detected by Pingoru
Jun 25, 2025, 01:22 PM UTC
Resolved
Jun 27, 2025, 04:18 PM UTC
Duration
2d 2h
Affected: Catalog
Timeline · 8 updates
  1. identified Jun 25, 2025, 01:22 PM UTC

    We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.

  2. monitoring Jun 25, 2025, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jun 26, 2025, 08:59 AM UTC

    We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.

  4. monitoring Jun 26, 2025, 07:01 PM UTC

    Catalog Update – Functionality Restoring Gradually Over the next 2 hours, normal catalog functionality will be progressively restored. This will not occur all at once — but partners will begin to see expected behavior as data refreshes across the system. We appreciate your patience as full updates propagate for all partners. A final confirmation will be shared once the rollout is complete.

  5. monitoring Jun 26, 2025, 09:41 PM UTC

    Catalog Update – Data Refresh Delays Catalog data updates are taking longer than expected. Our teams are monitoring the process closely and will provide updates as soon as full functionality is restored. Thank you for your continued patience — we’ll keep you informed.

  6. monitoring Jun 27, 2025, 12:48 PM UTC

    Catalog data updates are completed. Our teams are monitoring the situation closely before marking the incident as 'Resolved'. Thank you for your continued patience — we’ll keep you informed.

  7. monitoring Jun 27, 2025, 04:17 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jun 27, 2025, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025

P1 - MarketPlace is Down

Detected by Pingoru
Jun 12, 2025, 01:50 PM UTC
Resolved
Jun 12, 2025, 03:51 PM UTC
Duration
2h 1m
Affected: Pax8 Platform
Timeline · 3 updates
  1. investigating Jun 12, 2025, 01:50 PM UTC

    The Marketplace is currently down. We are investigating this issue. We will continue to post updates here.

  2. monitoring Jun 12, 2025, 02:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 19, 2025

Degraded Pax8 Marketplace Features including Ordering and Purchasing

Detected by Pingoru
May 19, 2025, 05:52 PM UTC
Resolved
May 19, 2025, 07:28 PM UTC
Duration
1h 36m
Affected: Pax8 Platform
Timeline · 3 updates
  1. investigating May 19, 2025, 05:52 PM UTC

    We are currently investigating degraded features in the marketplace impacting all users. We will continue to post updates here.

  2. monitoring May 19, 2025, 06:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2025

Communications Delay in Pax8 Marketplace

Detected by Pingoru
May 12, 2025, 08:01 PM UTC
Resolved
May 12, 2025, 09:17 PM UTC
Duration
1h 15m
Affected: Pax8 Platform
Timeline · 2 updates
  1. identified May 12, 2025, 08:01 PM UTC

    We’re currently seeing a disruption in our messaging system, which is preventing some users from viewing or receiving communications in the Pax8 Marketplace. Our team is actively working with support teams to resolve the issue. Messages are being saved during this time and should be delivered once the system returns to normal. There may be a brief period of catch-up as things process. We’ll keep you posted with any updates. Thank you for your patience while we work on getting everything back up and running.

  2. resolved May 12, 2025, 09:17 PM UTC

    The earlier disruption to our messaging system in the Pax8 Marketplace has been resolved. All messages that were held during the outage are now being delivered, and the system is functioning normally. We appreciate your patience and understanding while we worked through the issue.

Read the full incident report →

Minor April 3, 2025

Provisioning Slowness

Detected by Pingoru
Apr 03, 2025, 12:17 PM UTC
Resolved
Apr 04, 2025, 12:46 PM UTC
Duration
1d
Affected: Pax8 Platform
Timeline · 6 updates
  1. investigating Apr 03, 2025, 12:17 PM UTC

    We are currently investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here.

  2. identified Apr 03, 2025, 05:52 PM UTC

    We believe we have identified the issue and working to release and roll out a fix.

  3. investigating Apr 03, 2025, 09:18 PM UTC

    We are continuing investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here

  4. investigating Apr 04, 2025, 12:16 AM UTC

    We are continuing investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here

  5. monitoring Apr 04, 2025, 12:59 AM UTC

    A fix has been implemented and we are monitoring the performance of the provisioning backlog.

  6. resolved Apr 04, 2025, 12:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2025

Application Slowness - Provisioning

Detected by Pingoru
Apr 02, 2025, 05:36 PM UTC
Resolved
Apr 03, 2025, 01:11 AM UTC
Duration
7h 35m
Affected: Pax8 Platform
Timeline · 2 updates
  1. monitoring Apr 02, 2025, 05:36 PM UTC

    We are currently investigating application slowness impacting all provisioning tasks. We will continue to post updates here.

  2. resolved Apr 03, 2025, 01:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2025

Pax8.com Sign Up Page Down

Detected by Pingoru
Mar 17, 2025, 06:35 PM UTC
Resolved
Mar 17, 2025, 09:08 PM UTC
Duration
2h 32m
Affected: Pax8.com
Timeline · 5 updates
  1. investigating Mar 17, 2025, 06:35 PM UTC

    We are currently investigating degraded features in the pax8.com impacting all new sign up users. We will continue to post updates here.

  2. identified Mar 17, 2025, 07:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 17, 2025, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 17, 2025, 07:09 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 17, 2025, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2025

P1 - Users are unable to log in to app.pax8.com

Detected by Pingoru
Mar 10, 2025, 09:40 AM UTC
Resolved
Mar 10, 2025, 03:51 PM UTC
Duration
6h 11m
Affected: Login
Timeline · 4 updates
  1. investigating Mar 10, 2025, 09:40 AM UTC

    Users are experiencing difficulties logging into app.pax8.com. We are investigating this issue. A current workaround is to close all tabs in the browser, delete all cookies and caches and restart the browser. Then accept cookies again. Do not use any saved links like bookmarks. For Partners to raise a case that are still running into this issue, they can email into support using [email protected]. We will continue to post updates here.

  2. investigating Mar 10, 2025, 11:40 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 10, 2025, 03:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2025, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2025

P8P Marketplace Microsoft Order provisioning

Detected by Pingoru
Feb 19, 2025, 03:28 PM UTC
Resolved
Feb 19, 2025, 07:01 PM UTC
Duration
3h 32m
Affected: Pax8 Platform
Timeline · 3 updates
  1. investigating Feb 19, 2025, 03:28 PM UTC

    The Pax8 Marketplace is currently experiencing issues impacting Microsoft Order provisioning. Pax8 is currently investigating the issue.

  2. monitoring Feb 19, 2025, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 19, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 6, 2025

Pax8 Marketplace Outage

Detected by Pingoru
Feb 06, 2025, 07:26 PM UTC
Resolved
Feb 06, 2025, 08:55 PM UTC
Duration
1h 28m
Affected: Pax8 PlatformPax8.comLogin
Timeline · 4 updates
  1. investigating Feb 06, 2025, 07:26 PM UTC

    he Pax8 Platform is currently down. Teams are restoring services.

  2. identified Feb 06, 2025, 07:28 PM UTC

    The issues has been identified and the fix has been implemented.

  3. monitoring Feb 06, 2025, 07:28 PM UTC

    Services have been restored and teams are monitoring.

  4. resolved Feb 06, 2025, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 18, 2024

P2 - Pax8 website (www.pax8.com), not the app, is down

Detected by Pingoru
Dec 18, 2024, 07:34 AM UTC
Resolved
Dec 18, 2024, 10:00 AM UTC
Duration
2h 26m
Affected: Pax8.com
Timeline · 4 updates
  1. investigating Dec 18, 2024, 07:34 AM UTC

    The Pax8 website is currently down. We are investigating this issue. We will continue to post updates here.

  2. identified Dec 18, 2024, 08:07 AM UTC

    The underlying issue has been traced back to our hosting provider. We are currently working on implementing a fix.

  3. monitoring Dec 18, 2024, 09:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2024, 10:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 13, 2024

P2 - Degraded Features including Catalog in New Experience

Detected by Pingoru
Dec 13, 2024, 11:09 AM UTC
Resolved
Dec 13, 2024, 11:39 AM UTC
Duration
29m
Affected: Catalog
Timeline · 5 updates
  1. investigating Dec 13, 2024, 11:09 AM UTC

    We are currently investigating degraded Catalog features in the platform impacting users in with the 'New Experience' enabled. Users can continue to use the catalog by temporarily disabling 'New Experience'. We will continue to post updates here.

  2. identified Dec 13, 2024, 11:18 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 13, 2024, 11:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 13, 2024, 11:30 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 13, 2024, 11:39 AM UTC

    This issue has been resolved.

Read the full incident report →

Notice December 10, 2024

Temporary Email Disruption in Pax8 Marketplace

Detected by Pingoru
Dec 10, 2024, 07:36 PM UTC
Resolved
Dec 10, 2024, 07:36 PM UTC
Duration
—
Affected: Pax8 Platform
Timeline · 2 updates
  1. investigating Dec 10, 2024, 05:08 PM UTC

    We are aware of an issue in the Pax8 Marketplace that caused duplicate service alerts to be sent to some users. To prevent further disruptions, we have temporarily disabled outgoing emails while we investigate the root cause. Our team is working diligently to resolve this matter and will provide updates as soon as we have more information. We sincerely apologize for the inconvenience and appreciate your patience. If you have urgent needs or questions, please reach out to [email protected].

  2. resolved Dec 10, 2024, 07:36 PM UTC

    Notifications from the Pax8 marketplace have been restored. Any impacted messages that were impacted by the temporary disruption will be re-sent. We sincerely apologize for the inconvenience and appreciate your patience.

Read the full incident report →