Pax8 Outage History

Pax8 had 35 outages in the last 2 years totaling 82h 52m of downtime — averaging 1.4 incidents per month.

There were 35 Pax8 outages since June 15, 2024 totaling 82h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pax8.com

Major October 23, 2024

Partial Outage - Platform Search Records

Detected by Pingoru: Oct 23, 2024, 07:32 PM UTC
Resolved: Oct 24, 2024, 03:50 AM UTC
Duration: 8h 18m

Affected: Pax8 Platform

Timeline · 3 updates

identified Oct 23, 2024, 07:32 PM UTC

We have identified a partial outage in search in the Marketplace impacting all users. Search records are streaming in. We will continue to post updates here.
monitoring Oct 23, 2024, 11:12 PM UTC

Pax8 Marketplace search results continue to stream back in. We'll notify when search is operating normally.
resolved Oct 24, 2024, 03:50 AM UTC

Pax8 Marketplace search is operating normally. This incident has been resolved.

Read the full incident report →

Minor October 23, 2024

Application Slowness

Detected by Pingoru: Oct 23, 2024, 02:45 PM UTC
Resolved: Oct 23, 2024, 04:41 PM UTC
Duration: 1h 56m

Affected: Pax8 Platform

Timeline · 2 updates

identified Oct 23, 2024, 02:45 PM UTC

We are currently investigating degraded features in the platform impacting all users. We are also aware of a brief disruption in service due to an infrastructure configuration change. We are monitoring the Marketplace performance and will continue to post updates here.
resolved Oct 23, 2024, 04:41 PM UTC

A fix has been implemented. This incident has been resolved.

Read the full incident report →

Critical October 22, 2024

Inc-264

Detected by Pingoru: Oct 22, 2024, 08:03 PM UTC
Resolved: Oct 22, 2024, 10:13 PM UTC
Duration: 2h 9m

Affected: Catalog

Timeline · 5 updates

investigating Oct 22, 2024, 08:03 PM UTC

The Marketplace Catalog is currently down. We have identified the issue and are testing and deploying the solution. We will continue to post updates here.
identified Oct 22, 2024, 08:04 PM UTC

We have identified the issue as related to pricing and are testing and deploying the solution.
monitoring Oct 22, 2024, 08:32 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 22, 2024, 08:37 PM UTC

We are continuing to monitor for any further issues.
resolved Oct 22, 2024, 10:13 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 9, 2024

Partial Service Disruption

Detected by Pingoru: Oct 09, 2024, 10:16 PM UTC
Resolved: Oct 10, 2024, 03:26 PM UTC
Duration: 17h 10m

Affected: Pax8 PlatformCatalogSubscriptions

Timeline · 3 updates

identified Oct 09, 2024, 10:16 PM UTC

We are experiencing an issue that affects several services, including the catalog search functionality, sign-up, quoting, and the subscription page. Our Engineering team is actively investigating the problem and working to restore full functionality as soon as possible.
monitoring Oct 09, 2024, 10:35 PM UTC

The Catalog Search, Sign-up, Quoting, and Subscription Page issue has been resolved, and services are now online. We are currently monitoring the system to ensure stability and continued functionality.
resolved Oct 10, 2024, 03:26 PM UTC

This incident has been resolved.

Read the full incident report →

Major September 14, 2024

SentinelOne Outage

Detected by Pingoru: Sep 14, 2024, 08:22 PM UTC
Resolved: Sep 14, 2024, 11:37 PM UTC
Duration: 3h 15m

Affected: Subscriptions

Timeline · 2 updates

investigating Sep 14, 2024, 08:22 PM UTC

Pax8 is aware of an ongoing SentinelOne outage that is impacting all global users. Pax8 has an open support incident with SentinelOne and will update partners via open Pax8 support cases and additional service alerts as new information becomes available.
resolved Sep 14, 2024, 11:37 PM UTC

The SentinelOne outage has been resolved. Partners with SentinelOne subscriptions can find more details and instructions in their Pax8 Marketplace Inbox.

Read the full incident report →

Major August 26, 2024

Partial Support System Degradation

Detected by Pingoru: Aug 26, 2024, 08:18 PM UTC
Resolved: Aug 26, 2024, 11:08 PM UTC
Duration: 2h 50m

Affected: Support

Timeline · 3 updates

monitoring Aug 26, 2024, 08:18 PM UTC

We are experiencing partial degradation of our support system, affecting ticket responses. You may encounter some delays as we work to resolve the issue and fully restore normal operations. We apologize for any inconvenience and appreciate your patience during this time.
identified Aug 26, 2024, 08:19 PM UTC

The issue has been identified and a fix is being implemented.
resolved Aug 26, 2024, 11:08 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 6, 2024

Degraded Feature [Catalog Search]

Detected by Pingoru: Aug 06, 2024, 07:54 PM UTC
Resolved: Aug 07, 2024, 01:26 PM UTC
Duration: 17h 31m

Affected: Catalog

Timeline · 3 updates

investigating Aug 06, 2024, 07:54 PM UTC

We are aware that the fix for the previous Catalog incident did not fully resolve the issue for all users. We are once again investigating how to resolve this issue for all users. We will continue to update our status page here with any progress. Thank you again for your patience.
monitoring Aug 06, 2024, 10:00 PM UTC

We have implemented a fix for this incident. The majority of active cases should now be resolved with few cases of this issue resolving over time. We should see all cases of this issue resolved overnight. Thank you again for your patience during this outage. We will continue to monitor for open cases after an overnight process has completed.
resolved Aug 07, 2024, 01:26 PM UTC

After monitoring this issue for some time, this issue appears to be fully resolved. If you are a user continuing to experience issues with the Pax8 catalog, please contact our support team. This issue is being resolved and closed. Thank you once again for your patience during this outage.

Read the full incident report →

Minor June 28, 2024

P3 - Degraded Feature [Client Creation]

Detected by Pingoru: Jun 28, 2024, 01:06 PM UTC
Resolved: Jun 28, 2024, 02:42 PM UTC
Duration: 1h 35m

Affected: Pax8 Platform

Timeline · 3 updates

investigating Jun 28, 2024, 01:06 PM UTC

We are currently investigating a degraded feature preventing some users from creating new clients in the platform. We will continue to post updates here.
identified Jun 28, 2024, 01:37 PM UTC

The issue has been identified and a fix is being implemented.
resolved Jun 28, 2024, 02:42 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 25, 2024

Pax8 Email Communication Impacted

Detected by Pingoru: Jun 25, 2024, 10:33 PM UTC
Resolved: Jun 27, 2024, 02:07 AM UTC
Duration: 1d 3h

Affected: Pax8 Platform

Timeline · 4 updates

monitoring Jun 25, 2024, 10:33 PM UTC

There was an issue preventing certain email communications from Pax8 being sent. Email communication has been restored as of 3:45 MT and the team is actively working on resending affected communications.
monitoring Jun 26, 2024, 12:53 PM UTC

We are continuing to work on resending affected communications.
monitoring Jun 26, 2024, 05:39 PM UTC

Affected email communications are in the process of being resent. A further update will be posted once the process is complete.
resolved Jun 27, 2024, 02:07 AM UTC

This incident has been resolved. Any remaining affected emails will be resolved within the coming days.

Read the full incident report →

Minor June 15, 2024

P2 - Application Slowness

Detected by Pingoru: Jun 15, 2024, 03:21 PM UTC
Resolved: Jun 15, 2024, 03:53 PM UTC
Duration: 32m

Affected: Pax8 Platform

Timeline · 2 updates

investigating Jun 15, 2024, 03:21 PM UTC

We are currently investigating application slowness impacting all users. We will continue to post updates here.
resolved Jun 15, 2024, 03:53 PM UTC

This incident has been resolved.

Read the full incident report →