Pax8 experienced a minor incident on March 31, 2026 affecting Orders, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2026, 09:14 PM UTC
We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state. Your order has been placed. You can verify by checking your order history. We are actively investigating the root cause and will provide updates as they become available.
- identified Mar 31, 2026, 09:25 PM UTC
We have identified the root cause of the checkout loading state issue and are actively working on a fix.
- monitoring Mar 31, 2026, 10:12 PM UTC
A fix has been deployed to production for the checkout loading state issue. We are actively monitoring to confirm the issue has been fully resolved.
- resolved Apr 01, 2026, 12:03 AM UTC
We can confirm the checkout loading state issue has been resolved.