Pax8 incident

P2 - Pax8 website (www.pax8.com), not the app, is down

Critical Resolved View vendor source →

Pax8 experienced a critical incident on December 18, 2024 affecting Pax8.com, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 07:34 AM UTC
Resolved
Dec 18, 2024, 10:00 AM UTC
Duration
2h 26m
Detected by Pingoru
Dec 18, 2024, 07:34 AM UTC

Affected components

Pax8.com

Update timeline

  1. investigating Dec 18, 2024, 07:34 AM UTC

    The Pax8 website is currently down. We are investigating this issue. We will continue to post updates here.

  2. identified Dec 18, 2024, 08:07 AM UTC

    The underlying issue has been traced back to our hosting provider. We are currently working on implementing a fix.

  3. monitoring Dec 18, 2024, 09:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2024, 10:00 AM UTC

    This incident has been resolved.