Pax8 incident

User-Facing Delay in Data Refresh Across Application

Minor Resolved View vendor source →

Pax8 experienced a minor incident on December 2, 2025 affecting Pax8 Platform and Catalog and 1 more component, lasting 7h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 02:27 PM UTC
Resolved
Dec 02, 2025, 09:52 PM UTC
Duration
7h 24m
Detected by Pingoru
Dec 02, 2025, 02:27 PM UTC

Affected components

Pax8 PlatformCatalogSubscriptions

Update timeline

  1. identified Dec 02, 2025, 02:27 PM UTC

    We are aware of delays in updated information reaching the front end. Our teams are actively working to improve system performance and restore normal update times. We’ll share further updates as we make progress.

  2. monitoring Dec 02, 2025, 04:18 PM UTC

    We’ve released a fix and are seeing significant performance improvements. Our teams will continue to monitor the system to ensure stability and full resolution.

  3. resolved Dec 02, 2025, 09:52 PM UTC

    We are back to normal behavior.