Pax8 experienced a minor incident on December 1, 2025 affecting Pax8 Platform, lasting 22h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Pax8 Platform
Update timeline
- investigating Dec 01, 2025, 04:34 PM UTC
Pax8 is currently experiencing intermittent issues during provisioning while accepting the new Microsoft Customer Agreement for certain customers. We are working to engineer a reliability fix and retry failed provisioning for those affected.
- monitoring Dec 01, 2025, 11:27 PM UTC
The bulk of the provisioning issues have been resolved. We will be monitoring this through tomorrow 12/2.
- resolved Dec 02, 2025, 02:40 PM UTC
We have confirmed that the Microsoft Customer Agreement issues have been resolved.