Pax8 incident

Microsoft Co-Term Checkout functionality degradation

Minor Resolved View vendor source →

Pax8 experienced a minor incident on July 7, 2025 affecting Pax8 Platform and Subscriptions, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 04:46 PM UTC
Resolved
Jul 07, 2025, 07:40 PM UTC
Duration
2h 54m
Detected by Pingoru
Jul 07, 2025, 04:46 PM UTC

Affected components

Pax8 PlatformSubscriptions

Update timeline

  1. investigating Jul 07, 2025, 04:46 PM UTC

    We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.

  2. identified Jul 07, 2025, 05:09 PM UTC

    We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it.

  3. monitoring Jul 07, 2025, 06:58 PM UTC

    A fix has been released to production for Microsoft Co-Term functionality during checkout. We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.

  4. resolved Jul 07, 2025, 07:40 PM UTC

    This incident has been resolved.