Pax8 experienced a minor incident on June 25, 2025 affecting Catalog, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 25, 2025, 01:22 PM UTC
We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.
- monitoring Jun 25, 2025, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 26, 2025, 08:59 AM UTC
We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.
- monitoring Jun 26, 2025, 07:01 PM UTC
Catalog Update – Functionality Restoring Gradually Over the next 2 hours, normal catalog functionality will be progressively restored. This will not occur all at once — but partners will begin to see expected behavior as data refreshes across the system. We appreciate your patience as full updates propagate for all partners. A final confirmation will be shared once the rollout is complete.
- monitoring Jun 26, 2025, 09:41 PM UTC
Catalog Update – Data Refresh Delays Catalog data updates are taking longer than expected. Our teams are monitoring the process closely and will provide updates as soon as full functionality is restored. Thank you for your continued patience — we’ll keep you informed.
- monitoring Jun 27, 2025, 12:48 PM UTC
Catalog data updates are completed. Our teams are monitoring the situation closely before marking the incident as 'Resolved'. Thank you for your continued patience — we’ll keep you informed.
- monitoring Jun 27, 2025, 04:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 27, 2025, 04:18 PM UTC
This incident has been resolved.