Pax8 incident

Watch Guard and Pro Serve Products cannot be purchased

Minor Resolved View vendor source →

Pax8 experienced a minor incident on October 10, 2025 affecting Catalog, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 04:25 PM UTC
Resolved
Oct 10, 2025, 10:34 PM UTC
Duration
6h 8m
Detected by Pingoru
Oct 10, 2025, 04:25 PM UTC

Affected components

Catalog

Update timeline

  1. investigating Oct 10, 2025, 04:25 PM UTC

    We’re aware of an issue affecting the ability to checkout Watch Guard and Pax8 Professional Services products. Our team is actively investigating the cause and working on a fix. We’ll provide an update as soon as more information is available.

  2. monitoring Oct 10, 2025, 05:56 PM UTC

    The issue affecting checkout for WatchGuard and Pax8 Professional Services products has been resolved. We believe all products should now be purchasable.

  3. resolved Oct 10, 2025, 10:34 PM UTC

    This incident has been resolved.