Pax8 incident

P2 - Degraded Features including Catalog in New Experience

Major Resolved View vendor source →

Pax8 experienced a major incident on December 13, 2024 affecting Catalog, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 11:09 AM UTC
Resolved
Dec 13, 2024, 11:39 AM UTC
Duration
29m
Detected by Pingoru
Dec 13, 2024, 11:09 AM UTC

Affected components

Catalog

Update timeline

  1. investigating Dec 13, 2024, 11:09 AM UTC

    We are currently investigating degraded Catalog features in the platform impacting users in with the 'New Experience' enabled. Users can continue to use the catalog by temporarily disabling 'New Experience'. We will continue to post updates here.

  2. identified Dec 13, 2024, 11:18 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 13, 2024, 11:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 13, 2024, 11:30 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 13, 2024, 11:39 AM UTC

    This issue has been resolved.