Paubox incident

Some Email API customers reporting HTTP response timeouts

Minor Resolved View vendor source →

Paubox experienced a minor incident on September 29, 2025 affecting REST API, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 07:37 PM UTC
Resolved
Sep 29, 2025, 10:18 PM UTC
Duration
2h 40m
Detected by Pingoru
Sep 29, 2025, 07:37 PM UTC

Affected components

REST API

Update timeline

  1. investigating Sep 29, 2025, 07:37 PM UTC

    We are investigating reports of HTTP response timeouts on Email API.

  2. identified Sep 29, 2025, 08:25 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Sep 29, 2025, 09:24 PM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved Sep 29, 2025, 10:18 PM UTC

    We have been unable to recreate timeout errors post update.