Paubox experienced a minor incident on March 29, 2026 affecting Inbound Security, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Security
Update timeline
- investigating Mar 29, 2026, 09:05 PM UTC
We are currently investigating inbound mail delays.
- identified Mar 29, 2026, 09:18 PM UTC
We have identified a database issue and are implementing a fix.
- monitoring Mar 29, 2026, 09:35 PM UTC
A fix is in place and we are monitoring results.
- monitoring Mar 29, 2026, 10:09 PM UTC
We are continuing to monitor - the deferred mail queue has dropped ~60% from the highest spike and new mail is flowing. We anticipate full resolution within the hour.
- resolved Mar 29, 2026, 10:32 PM UTC
Inbound queues are healthy again. We'll complete an internal post mortem tomorrow and have an RCA available upon request.