Paubox incident

Inbound mail delays reported

Minor Resolved View vendor source →
Started
Mar 29, 2026, 09:05 PM UTC
Resolved
Mar 29, 2026, 10:32 PM UTC
Duration
1h 27m
Detected by Pingoru
Mar 29, 2026, 09:05 PM UTC

Affected components

Inbound Security

Update timeline

  1. investigating Mar 29, 2026, 09:05 PM UTC

    We are currently investigating inbound mail delays.

  2. identified Mar 29, 2026, 09:18 PM UTC

    We have identified a database issue and are implementing a fix.

  3. monitoring Mar 29, 2026, 09:35 PM UTC

    A fix is in place and we are monitoring results.

  4. monitoring Mar 29, 2026, 10:09 PM UTC

    We are continuing to monitor - the deferred mail queue has dropped ~60% from the highest spike and new mail is flowing. We anticipate full resolution within the hour.

  5. resolved Mar 29, 2026, 10:32 PM UTC

    Inbound queues are healthy again. We'll complete an internal post mortem tomorrow and have an RCA available upon request.

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