Hosted/webmail customers reporting incorrect statuses

Update timeline

1. investigating Mar 18, 2026, 07:43 PM UTC

   Customers using our hosted/webmail platform and smtp server solution have reported all their mail in logs is marked as queued. We are investigating.

2. identified Mar 18, 2026, 07:49 PM UTC

   We have identified the cause and are implementing a fix.

3. monitoring Mar 18, 2026, 08:23 PM UTC

   A fix has been implemented and we are monitoring results.

4. resolved Mar 18, 2026, 10:48 PM UTC

   We observed status updates universally, but we discovered 2 customers still experiencing too many "queued" emails. Because the larger issue is resolved, we'll close this incident - but we are working on a fix and will communicate directly with the affected parties.