Paubox incident

Outbound email customers reporting delays

Resolved after 1 hour 20 minutes, affecting Outbound Security, on March 18, 2026.

resolved Mar 18, 2026, 04:29 PM UTC

This incident has been resolved. Queues have returned to normal and delayed mail is being delivered.

Started
Mar 18, 2026, 03:08 PM UTC
Resolved
Mar 18, 2026, 04:29 PM UTC
Duration
1h 20m
Detected by Pingoru
Mar 18, 2026, 03:08 PM UTC

Affected components

Outbound Security

Update timeline

  1. investigating Mar 18, 2026, 03:08 PM UTC

    Outbound email customers are reporting delays in excess of 10 minutes. We are investigating.

  2. identified Mar 18, 2026, 03:19 PM UTC

    The issue has been identified and a fix is in progress.

  3. monitoring Mar 18, 2026, 03:47 PM UTC

    A fix has been implemented and we are monitoring results - current email testing is coming in under 5 minutes.

  4. resolved Mar 18, 2026, 04:29 PM UTC

    This incident has been resolved. Queues have returned to normal and delayed mail is being delivered.

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