Resolved after 11 hours, affecting Outbound Security, on December 3, 2025.
Mail log data has been restored. We are continuing to monitor the deferred queue while it processes the backlog.
Affected components
Update timeline
- investigating Dec 03, 2025, 05:07 PM UTC
Some customers report outbound mail delays in excess of 10 min - we are investigating
- identified Dec 03, 2025, 05:17 PM UTC
We have identified the issue and are working on a fix.
- identified Dec 03, 2025, 07:30 PM UTC
We're continuing to work on the fix for this issue.
- monitoring Dec 03, 2025, 08:45 PM UTC
A fix is in place a new mail is flowing normally - we expect another 3-4 hours for the deferred queue to unspool. We'll continue to monitor and update you if anything changes.
- investigating Dec 03, 2025, 10:13 PM UTC
Customers are reporting missing outbound mail log data - we are investigating.
- monitoring Dec 03, 2025, 11:27 PM UTC
Mail log data has been restored. We are continuing to monitor the deferred queue while it processes the backlog.
- resolved Dec 04, 2025, 04:08 AM UTC
The deferral queue has cleared and outbound is functioning normally.
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