Paubox incident

Inbound customers report delay in quarantine logging

Paubox experienced a notice incident on February 23, 2026 affecting Inbound Security, lasting 8h 31m. The incident has been resolved; the full update timeline is below.

Started: Feb 23, 2026, 05:45 PM UTC
Resolved: Feb 24, 2026, 02:17 AM UTC
Duration: 8h 31m
Detected by Pingoru: Feb 23, 2026, 05:45 PM UTC

Affected components

Inbound Security

Update timeline

identified Feb 23, 2026, 05:45 PM UTC

Inbound email customers have reported a delay in their quarantine log propagation. Emails are marked quarantine in their mail log, but do not appear in quarantine until hours later. There is no mail flow or data loss issue, but we have identified a problem with timestamps and are working to correct it.
monitoring Feb 23, 2026, 09:56 PM UTC

We have shipped a correction and are monitoring the results.
resolved Feb 24, 2026, 02:17 AM UTC

This incident has been resolved.