Paubox experienced a minor incident on October 21, 2026 affecting Paubox Dashboard, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Paubox Dashboard
Update timeline
- investigating Oct 21, 2026, 03:36 PM UTC
We are investigating an issue where MFA codes are not being received.
- identified Oct 21, 2026, 03:52 PM UTC
We have identified the issue and are working on a fix. Both TOTP (authenticator apps) and passkey options are functional as we pursue this.
- resolved Oct 21, 2026, 04:26 PM UTC
Roughly 133 codes got stuck in our internal queues - they have been released and the MFA service is now functioning as expected. The back end is being rewritten this quarter to ensure the issue cannot reoccur.