Resolved after 1 day 1 hour, affecting Inbound Security, on September 9, 2025.
After thorough investigation we found: - A new log entry was added each time a piece of mail was deferred - “No Delivery Status Found” mail log rows didn’t get updated when the email was later delivered - Instead, a brand new mail log entry with the “Delivered” status was written
Affected components
Update timeline
- identified Sep 09, 2025, 06:18 PM UTC
Some inbound customers are reporting delays and deferrals on receiving mail. We have identified the cause and are working on a resolution.
- monitoring Sep 09, 2025, 10:21 PM UTC
A fix has been shipped and we are monitoring results.
- monitoring Sep 10, 2025, 03:06 PM UTC
while we released a fix last night, some customers continue to report missing mail log statuses from Monday 9/8 to Tuesday 9/9 - we are still reviewing these reports
- resolved Sep 10, 2025, 07:23 PM UTC
After thorough investigation we found: - A new log entry was added each time a piece of mail was deferred - “No Delivery Status Found” mail log rows didn’t get updated when the email was later delivered - Instead, a brand new mail log entry with the “Delivered” status was written
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