Resolved after 3 hours 20 minutes, affecting Inbound Security, on September 18, 2025.
This incident is now resolved. Any mail that was delayed has been delivered or is delivering now. Where applicable, a new Inbound Security Mail Log entry with "Delivered" status was created. Please disregard older, duplicate "No Delivery Status Found" mail log entries for the same email due to this issue.
Affected components
Update timeline
- investigating Sep 18, 2025, 01:32 AM UTC
We're currently investigating delays for some inbound mail. Customers viewing their Paubox dashboard's Inbound Security Mail Log may see a mix of emails with "Delivered" status and "No Delivery Status Found".
- identified Sep 18, 2025, 04:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2025, 04:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2025, 04:52 AM UTC
This incident is now resolved. Any mail that was delayed has been delivered or is delivering now. Where applicable, a new Inbound Security Mail Log entry with "Delivered" status was created. Please disregard older, duplicate "No Delivery Status Found" mail log entries for the same email due to this issue.
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