Passfort Outage History

Started May 30, 2026, 12:10 PM UTC· resolved May 30, 2026, 02:50 PM UTC

1. investigating May 30, 2026, 12:10 PM UTC

   We are currently investigating this issue

2. monitoring May 30, 2026, 01:25 PM UTC

   A fix has been implemented and we are monitoring the results

3. resolved May 30, 2026, 02:50 PM UTC

   This incident has been resolved

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Started May 21, 2026, 11:06 AM UTC· resolved May 21, 2026, 02:16 PM UTC

1. investigating May 21, 2026, 11:06 AM UTC

   We are currently investigating an issue affecting the search service, where delays in the indexing process are preventing newly created profiles from appearing in search results and the Entity Management view. Users may experience: - Newly created profiles not visible in search - Records not appearing in the Entity Management section - Delays in profile availability across environments Our engineering team is actively investigating the root cause. We will provide further updates as more information becomes available.

2. monitoring May 21, 2026, 12:50 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 21, 2026, 02:16 PM UTC

   This incident has been resolved.

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Started May 12, 2026, 01:11 PM UTC· resolved May 13, 2026, 10:35 AM UTC

1. investigating May 12, 2026, 01:11 PM UTC

   We are currently experiencing a temporary disruption to the email delivery service. We are in contact with the provider to restore service as soon as possible. This would be impacting features such as Customer form requests which are sent via email.

2. investigating May 12, 2026, 02:42 PM UTC

   We are continuing to investigate this issue.

3. investigating May 12, 2026, 02:52 PM UTC

   We are continuing to investigate this issue.

4. investigating May 12, 2026, 03:59 PM UTC

   We are continuing to investigate this issue.

5. investigating May 12, 2026, 08:47 PM UTC

   We are continuing to investigate this issue.

6. monitoring May 12, 2026, 09:54 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved May 13, 2026, 10:35 AM UTC

   This incident has been resolved.

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Started May 06, 2026, 10:20 AM UTC· resolved May 06, 2026, 01:57 PM UTC

1. investigating May 06, 2026, 10:20 AM UTC

   We are currently investigating this issue.

2. investigating May 06, 2026, 10:20 AM UTC

   We are continuing to investigate this issue.

3. monitoring May 06, 2026, 10:27 AM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring May 06, 2026, 11:57 AM UTC

   We are continuing to monitor for any further issues.

5. resolved May 06, 2026, 01:57 PM UTC

   This incident has been resolved.

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Started Apr 21, 2026, 09:41 AM UTC· resolved Apr 21, 2026, 04:13 PM UTC

1. investigating Apr 21, 2026, 09:41 AM UTC

   We’re aware of an issue causing slow performance on the Maxsight EU platform, such as delays in loading pages or profiles staying in the "automating" status longer than expected. Our team is actively working to resolve this and restore full functionality as quickly as possible. Thank you for your patience.

2. investigating Apr 21, 2026, 10:27 AM UTC

   We are continuing to investigate this issue.

3. investigating Apr 21, 2026, 11:11 AM UTC

   We are continuing to investigate this issue.

4. investigating Apr 21, 2026, 11:44 AM UTC

   We are continuing to investigate this issue.

5. investigating Apr 21, 2026, 12:39 PM UTC

   We are continuing to investigate this issue.

6. investigating Apr 21, 2026, 01:10 PM UTC

   We are continuing to investigate this issue.

7. investigating Apr 21, 2026, 01:42 PM UTC

   Our engineers are continuing to investigate the issue.

8. identified Apr 21, 2026, 01:55 PM UTC

   The issue has been identified and a fix is being implemented.

9. identified Apr 21, 2026, 03:46 PM UTC

   The issue has been identified and a fix is being implemented. We are started seeing improvements in the system.

10. monitoring Apr 21, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

11. resolved Apr 21, 2026, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Apr 19, 2026, 06:31 PM UTC· resolved Apr 19, 2026, 07:13 PM UTC

1. investigating Apr 19, 2026, 06:31 PM UTC

   We are currently experiencing intermittent disruption to our service. Our engineering team is working to identify the root cause and implement a solution. We will post an update in 30 minutes.

2. monitoring Apr 19, 2026, 06:45 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 19, 2026, 07:13 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 09, 2026, 08:10 AM UTC· resolved Apr 10, 2026, 03:32 PM UTC

1. investigating Apr 09, 2026, 08:10 AM UTC

   We are currently investigating an issue causing automation delays for some clients. As a result, users may see profiles are stuck in the "automating" status for long periods of time. Our engineers are working to resolve this issue as soon as possible.

2. investigating Apr 09, 2026, 09:12 AM UTC

   We are continuing to investigate this issue.

3. investigating Apr 09, 2026, 10:11 AM UTC

   We are continuing to investigate this issue.

4. identified Apr 09, 2026, 10:18 AM UTC

   Our engineers have identified the cause of the issue and are assessing the best solution to restore service as quickly as possible. We will continue to provide updates here as we make further progress.

5. identified Apr 09, 2026, 11:07 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Apr 09, 2026, 11:35 AM UTC

   We are continuing to work on a fix for this issue.

7. identified Apr 09, 2026, 12:37 PM UTC

   We are continuing to work on a fix for this issue.

8. identified Apr 09, 2026, 01:04 PM UTC

   We are continuing to work on a fix for this issue.

9. identified Apr 09, 2026, 02:02 PM UTC

   We are continuing to work on a fix for this issue.

10. identified Apr 09, 2026, 02:32 PM UTC

    We are continuing to work on a fix for this issue.

11. identified Apr 09, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

12. identified Apr 09, 2026, 04:03 PM UTC

    We are continuing to work on a fix for this issue.

13. monitoring Apr 09, 2026, 04:05 PM UTC

    A fix has been implemented and we are monitoring the results.

14. monitoring Apr 10, 2026, 11:35 AM UTC

    A fix has been implemented and we are monitoring the results.

15. monitoring Apr 10, 2026, 01:49 PM UTC

    A fix has been implemented and we are monitoring the results.

16. resolved Apr 10, 2026, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Apr 02, 2026, 01:33 PM UTC· resolved Apr 17, 2026, 02:04 PM UTC

1. investigating Apr 02, 2026, 01:33 PM UTC

   We are currently investigating an issue with UAE institutions being unable to download the audit report for an entity/profile. Our engineers are working to resolve this as soon as possible.

2. investigating Apr 07, 2026, 08:04 AM UTC

   We are continuing to investigate this issue.

3. investigating Apr 07, 2026, 08:59 AM UTC

   We are continuing to investigate this issue.

4. investigating Apr 07, 2026, 10:29 AM UTC

   We are continuing to investigate this issue.

5. investigating Apr 07, 2026, 11:02 AM UTC

   We are continuing to investigate this issue.

6. investigating Apr 07, 2026, 01:06 PM UTC

   We are continuing to investigate this issue.

7. identified Apr 07, 2026, 02:12 PM UTC

   The issue has been identified and a fix is being implemented.

8. identified Apr 09, 2026, 08:08 AM UTC

   We are continuing to work on a fix for this issue.

9. identified Apr 09, 2026, 09:12 AM UTC

   We are continuing to work on a fix for this issue.

10. identified Apr 09, 2026, 10:10 AM UTC

    We are continuing to work on a fix for this issue.

11. identified Apr 09, 2026, 11:07 AM UTC

    We are continuing to work on a fix for this issue.

12. identified Apr 09, 2026, 11:35 AM UTC

    We are continuing to work on a fix for this issue.

13. identified Apr 09, 2026, 01:04 PM UTC

    We are continuing to work on a fix for this issue.

14. identified Apr 09, 2026, 01:46 PM UTC

    Our engineers are currently testing the fix before approving it for deployment.

15. identified Apr 09, 2026, 02:32 PM UTC

    We are continuing to work on a fix for this issue.

16. identified Apr 09, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

17. identified Apr 09, 2026, 04:16 PM UTC

    We are continuing to work on a fix for this issue.

18. investigating Apr 09, 2026, 04:38 PM UTC

    We are currently investigating this issue.

19. investigating Apr 10, 2026, 08:24 AM UTC

    We are currently investigating this issue.

20. investigating Apr 10, 2026, 10:39 AM UTC

    We are currently investigating this issue.

21. investigating Apr 10, 2026, 11:34 AM UTC

    We are currently investigating this issue.

22. investigating Apr 10, 2026, 01:49 PM UTC

    We are currently investigating this issue.

23. investigating Apr 13, 2026, 09:25 AM UTC

    We are continuing to investigate this issue.

24. investigating Apr 13, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

25. investigating Apr 15, 2026, 09:23 AM UTC

    We are continuing to investigate this issue.

26. resolved Apr 17, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Mar 04, 2026, 09:09 AM UTC· resolved Mar 04, 2026, 04:45 PM UTC

1. investigating Mar 04, 2026, 09:09 AM UTC

   Maxsight is currently experiencing a higher number of API errors related to RDC/GRID, which is also impacting the Maxsight portal. Our engineering team is actively investigating the issue to identify the root cause and implement a resolution. We will provide another update within 30 minutes.

2. investigating Mar 04, 2026, 09:11 AM UTC

   We are continuing to investigate this issue.

3. investigating Mar 04, 2026, 09:25 AM UTC

   We are continuing to investigate this issue.

4. investigating Mar 04, 2026, 09:41 AM UTC

   Please note that this issue is also impacting GRID screening where users are being presented an "Internal Server Error". Our engineers are continuing to investigate the issue.

5. investigating Mar 04, 2026, 10:00 AM UTC

   We are continuing to investigate this issue.

6. investigating Mar 04, 2026, 10:53 AM UTC

   We are continuing to investigate this issue.

7. identified Mar 04, 2026, 11:25 AM UTC

   The issue has been identified and a fix is being implemented.

8. monitoring Mar 04, 2026, 12:51 PM UTC

   A fix has been implemented and we are monitoring the results.

9. monitoring Mar 04, 2026, 02:26 PM UTC

   We are continuing to monitor for any further issues.

10. monitoring Mar 04, 2026, 03:06 PM UTC

    We are continuing to monitor for any further issues.

11. resolved Mar 04, 2026, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Mar 01, 2026, 03:56 PM UTC· resolved Mar 01, 2026, 04:51 PM UTC

1. investigating Mar 01, 2026, 03:56 PM UTC

   Maxsight is experiencing a higher number of API errors. This is also impacting the portal. Our engineering team is currently working to identify the root cause and implement a solution. We will post an update in 30 minutes.

2. investigating Mar 01, 2026, 04:22 PM UTC

   We are continuing to investigate this issue.

3. monitoring Mar 01, 2026, 04:49 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 01, 2026, 04:51 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 25, 2026, 10:19 AM UTC· resolved Feb 25, 2026, 02:15 PM UTC

1. investigating Feb 25, 2026, 10:19 AM UTC

   We are currently experiencing slow performance issues on the platform which is also causing profiles to be stuck in "automating" for long periods of time. Our engineers are investigating to resolve this issue as quickly as possible.

2. identified Feb 25, 2026, 11:00 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 25, 2026, 11:51 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Feb 25, 2026, 12:16 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Feb 25, 2026, 12:47 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Feb 25, 2026, 02:15 PM UTC

   This incident has been resolved.

7. postmortem Mar 06, 2026, 09:30 AM UTC

   **Summary** We experienced a temporary service slowdown that impacted automation processing for some customers. The issue was caused by a sudden increase in workload that exceeded the system’s current handling capacity, resulting in intermittent delays. **Impact** During the incident, some automation requests took longer than expected to complete. No data loss occurred, and normal functionality was restored once the issue was resolved. **Resolution** Our engineering team investigated the issue and confirmed that the slowdown was related to higher‑than‑usual processing demand. We took immediate action to increase system capacity, which reduced processing delays and restored performance to normal levels. **Prevention Measures** To reduce the likelihood of similar incidents in the future, we are taking the following steps: * Reviewing capacity thresholds for Associate Automation to better handle workload spikes * Improving monitoring and alerting on queue size and processing capacity * Evaluating autoscaling and deployment configurations to ensure scaling changes persist across deployments We appreciate your patience and remain committed to providing a reliable and scalable service.

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Started Feb 20, 2026, 10:52 AM UTC· resolved Feb 20, 2026, 12:39 PM UTC

1. monitoring Feb 20, 2026, 10:52 AM UTC

   We have implemented a fix to address an issue that was causing Maxsight pages to not load and preventing some users from logging in. Users reported encountering either an "Internal Server Error" when attempting to log in or observing blank white screens when already logged into the platform. We are actively monitoring the results of the fix to ensure the issue has been fully resolved.

2. resolved Feb 20, 2026, 12:39 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 11, 2026, 09:48 AM UTC· resolved Feb 11, 2026, 03:54 PM UTC

1. investigating Feb 11, 2026, 09:48 AM UTC

   We are currently investigating an issue which is causing performance issues and profiles to be stuck automating for longer than expected. Our engineers are working to resolve this as quickly as possible.

2. monitoring Feb 11, 2026, 10:20 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Feb 11, 2026, 12:57 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Feb 11, 2026, 03:54 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 03, 2026, 04:16 PM UTC· resolved Feb 03, 2026, 05:39 PM UTC

1. investigating Feb 03, 2026, 04:16 PM UTC

   We are currently investigating the slowness issue with Maxsight in automating profiles where users are observing slowness when using the platform.

2. monitoring Feb 03, 2026, 04:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 03, 2026, 05:39 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 02, 2026, 10:38 AM UTC· resolved Feb 02, 2026, 03:02 PM UTC

1. investigating Feb 02, 2026, 10:38 AM UTC

   We are currently investigating performance issues with Maxsight where users are observing slowness in the UI when using the platform. Our team are working to resolve this as soon as possible.

2. monitoring Feb 02, 2026, 11:25 AM UTC

   A fix has been implemented and we are monitoring the results.

3. identified Feb 02, 2026, 11:57 AM UTC

   We are still observing slow performances and we are continuing to investigate this further.

4. monitoring Feb 02, 2026, 02:01 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Feb 02, 2026, 03:02 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 02, 2026, 09:45 AM UTC· resolved Feb 03, 2026, 12:12 PM UTC

1. investigating Feb 02, 2026, 09:45 AM UTC

   We are currently investigating an issue which is preventing users from being able to download audit reports for a profile/entity. The team are working to resolve this issue as quickly as possible.

2. investigating Feb 02, 2026, 11:55 AM UTC

   We are continuing to investigate this issue.

3. investigating Feb 02, 2026, 12:50 PM UTC

   We are continuing to investigate this issue.

4. monitoring Feb 02, 2026, 12:58 PM UTC

   A fix has been implemented and we are monitoring the results.

5. investigating Feb 02, 2026, 02:11 PM UTC

   We are still observing issues with the audit report downloads. Our engineers are continuing to investigate.

6. investigating Feb 02, 2026, 03:18 PM UTC

   We are continuing to investigate this issue.

7. investigating Feb 02, 2026, 03:19 PM UTC

   We are continuing to investigate this issue.

8. investigating Feb 02, 2026, 04:17 PM UTC

   We are continuing to investigate this issue.

9. investigating Feb 03, 2026, 09:08 AM UTC

   We are continuing to investigate this issue.

10. monitoring Feb 03, 2026, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

11. resolved Feb 03, 2026, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Dec 10, 2025, 10:47 AM UTC· resolved Dec 15, 2025, 09:18 AM UTC

1. investigating Dec 10, 2025, 10:47 AM UTC

   We are currently investigating an issue which is causing Grid screening checks to be stuck in automating status for longer than expected. Our engineers are working to resolve this as soon as possible.

2. investigating Dec 10, 2025, 03:09 PM UTC

   We are continuing to investigate this issue.

3. identified Dec 11, 2025, 09:04 AM UTC

   We are seeing improvements in Grid check performance but we are continuing to investigate and ensure full resolution.

4. identified Dec 11, 2025, 02:34 PM UTC

   We are seeing an increase in number of Grid checks being stuck in progress for longer than expected. We are working to resolve this matter and restore service to normality as quickly as possible.

5. identified Dec 11, 2025, 03:05 PM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Dec 11, 2025, 04:04 PM UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring Dec 11, 2025, 04:32 PM UTC

   We are seeing significant improvement since deployment of the fix but we are continuing to monitor the situation until confirmation of full resolution

8. monitoring Dec 12, 2025, 09:46 AM UTC

   We are continuing to monitor for any further issues.

9. monitoring Dec 12, 2025, 10:05 AM UTC

   Although we are seeing improvements in GRID screening completion, we are still observing checks taking longer than expected to complete. We are continuing to work on a permanent solution.

10. monitoring Dec 12, 2025, 10:19 AM UTC

    We are continuing to monitor for any further issues.

11. monitoring Dec 12, 2025, 03:54 PM UTC

    We are continuing to monitor for any further issues.

12. resolved Dec 15, 2025, 09:18 AM UTC

    A fix has been deployed and the issue has been resolved.

Read the full incident report →

Started Dec 05, 2025, 09:09 AM UTC· resolved Dec 05, 2025, 09:22 AM UTC

1. investigating Dec 05, 2025, 09:09 AM UTC

   We have been made aware of an incident on Cloudflare side which is impacting the use of their dashboards and APIs. This may impact some parts of the Maxsight services. Details of the Cloudflare incident can be found on their status page here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q Please note, this is external to Moody's and therefore we will not be able to provide an ETA on the resolution. We will keep our Status page updated with the latest communication from Cloudflare.

2. monitoring Dec 05, 2025, 09:15 AM UTC

   Cloudflare have advised that a fix has now been implemented and they are monitoring the results.

3. resolved Dec 05, 2025, 09:22 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 03, 2025, 10:22 AM UTC· resolved Dec 08, 2025, 12:53 PM UTC

1. investigating Dec 03, 2025, 10:22 AM UTC

   We are currently investigating an issue which is causing checks to delay completion and being stuck in "automating" for longer than expected. Our engineers are working to resolve this as quickly as possible.

2. investigating Dec 03, 2025, 12:45 PM UTC

   We are continuing to investigate this issue.

3. investigating Dec 03, 2025, 02:59 PM UTC

   We are continuing to investigate this issue.

4. identified Dec 03, 2025, 03:46 PM UTC

   We are observing platform recovery with checks beginning to complete and complete automation. However, World-Check checks may still experience delays as well as Dow Jones checks. We are continuing to investigate the delays with the mentioned data providers.

5. resolved Dec 08, 2025, 12:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 18, 2025, 12:25 PM UTC· resolved Nov 18, 2025, 09:15 PM UTC

1. investigating Nov 18, 2025, 12:25 PM UTC

   Cloudflare is aware of and they are investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. They are working to understand the full impact and mitigate this problem.

2. investigating Nov 18, 2025, 12:42 PM UTC

   We are seeing services recover from Cloudflare end but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. Please note this outage may impact SSO login users and other data provider integrations.

3. identified Nov 18, 2025, 01:15 PM UTC

   Cloudflare has identified the issue and a fix is being implemented.

4. identified Nov 18, 2025, 02:11 PM UTC

   We are continuing to await full service restoration from Cloudflare. Please note, Cloudflare is completely external to Moody's and therefore we cannot provide any timeframe on full service restoration. More details of the outage can be found on the Cloudflare status page here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

5. identified Nov 18, 2025, 02:12 PM UTC

   Cloudflare is continuing to work on restoring service.

6. monitoring Nov 18, 2025, 02:49 PM UTC

   Cloudflare have updated their status page with the following: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

7. resolved Nov 18, 2025, 09:15 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 17, 2025, 02:28 AM UTC· resolved Nov 17, 2025, 10:23 AM UTC

1. investigating Nov 17, 2025, 02:28 AM UTC

   We are currently investigating intermittent disruption to our service.

2. monitoring Nov 17, 2025, 03:37 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Nov 17, 2025, 09:15 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Nov 17, 2025, 10:23 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 14, 2025, 10:42 AM UTC· resolved Nov 14, 2025, 02:49 PM UTC

1. investigating Nov 14, 2025, 10:42 AM UTC

   We are currently seeing automation delays in Maxsight EU specifically for associate profiles. Our engineers are working to resolve this issue and restore normal service as quickly as possible.

2. investigating Nov 14, 2025, 10:53 AM UTC

   Upon further investigation, we believe the slow automation is not just affecting associate profiles but also some root/parent profiles. We are continuing to work on a fix to resolve this as quickly as possible.

3. monitoring Nov 14, 2025, 12:22 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 14, 2025, 02:49 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 12, 2025, 10:24 AM UTC· resolved Nov 12, 2025, 12:47 PM UTC

1. investigating Nov 12, 2025, 10:24 AM UTC

   We are currently experiencing performance issues where some applications are remaining in "automating" status for longer than expected. Our engineers are actively investigating and working to resolve this issue as soon as possible.

2. monitoring Nov 12, 2025, 11:06 AM UTC

   Performance has now improved and we are continuing to monitor the situation.

3. resolved Nov 12, 2025, 12:47 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 11, 2025, 12:01 PM UTC· resolved Nov 11, 2025, 12:01 PM UTC

1. resolved Nov 11, 2025, 12:01 PM UTC

   We’ve made an update in our EU and US environment that may affect how clients connect to our services. In case of connection issues while using the APIs directly or via browser, any affected service should be restarted. Further resolution would involve clearing DNS cache if necessary. Most users should not be affected.

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Started Nov 10, 2025, 08:53 AM UTC· resolved Nov 10, 2025, 01:46 PM UTC

1. investigating Nov 10, 2025, 08:53 AM UTC

   We are currently investigating issues with users being unable to access to Maxsight. We are treating this as the high priority to resolve as quickly as possible and will provide further updates shortly.

2. monitoring Nov 10, 2025, 09:28 AM UTC

   This issue appears to be impacting a small group of clients and remains under continuous monitoring.

3. resolved Nov 10, 2025, 01:46 PM UTC

   This incident has been resolved.

Read the full incident report →