Passfort incident

Maxsight - Delay in Check completion

Minor Resolved View vendor source →

Passfort experienced a minor incident on December 3, 2025 affecting 🇪🇺 EU - eu.maxsight.com, lasting 5d 2h. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 10:22 AM UTC
Resolved
Dec 08, 2025, 12:53 PM UTC
Duration
5d 2h
Detected by Pingoru
Dec 03, 2025, 10:22 AM UTC

Affected components

🇪🇺 EU - eu.maxsight.com

Update timeline

  1. investigating Dec 03, 2025, 10:22 AM UTC

    We are currently investigating an issue which is causing checks to delay completion and being stuck in "automating" for longer than expected. Our engineers are working to resolve this as quickly as possible.

  2. investigating Dec 03, 2025, 12:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 03, 2025, 02:59 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 03, 2025, 03:46 PM UTC

    We are observing platform recovery with checks beginning to complete and complete automation. However, World-Check checks may still experience delays as well as Dow Jones checks. We are continuing to investigate the delays with the mentioned data providers.

  5. resolved Dec 08, 2025, 12:53 PM UTC

    This incident has been resolved.