Passfort experienced a major incident on March 4, 2026 affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more component, lasting 7h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2026, 09:09 AM UTC
Maxsight is currently experiencing a higher number of API errors related to RDC/GRID, which is also impacting the Maxsight portal. Our engineering team is actively investigating the issue to identify the root cause and implement a resolution. We will provide another update within 30 minutes.
- investigating Mar 04, 2026, 09:11 AM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 09:25 AM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 09:41 AM UTC
Please note that this issue is also impacting GRID screening where users are being presented an "Internal Server Error". Our engineers are continuing to investigate the issue.
- investigating Mar 04, 2026, 10:00 AM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 10:53 AM UTC
We are continuing to investigate this issue.
- identified Mar 04, 2026, 11:25 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 04, 2026, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 04, 2026, 02:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 04, 2026, 03:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 04, 2026, 04:45 PM UTC
This incident has been resolved.