Elevated API errors for GRID Screenings

Update timeline

1. investigating Mar 04, 2026, 09:09 AM UTC

   Maxsight is currently experiencing a higher number of API errors related to RDC/GRID, which is also impacting the Maxsight portal. Our engineering team is actively investigating the issue to identify the root cause and implement a resolution. We will provide another update within 30 minutes.

2. investigating Mar 04, 2026, 09:11 AM UTC

   We are continuing to investigate this issue.

3. investigating Mar 04, 2026, 09:25 AM UTC

   We are continuing to investigate this issue.

4. investigating Mar 04, 2026, 09:41 AM UTC

   Please note that this issue is also impacting GRID screening where users are being presented an "Internal Server Error". Our engineers are continuing to investigate the issue.

5. investigating Mar 04, 2026, 10:00 AM UTC

   We are continuing to investigate this issue.

6. investigating Mar 04, 2026, 10:53 AM UTC

   We are continuing to investigate this issue.

7. identified Mar 04, 2026, 11:25 AM UTC

   The issue has been identified and a fix is being implemented.

8. monitoring Mar 04, 2026, 12:51 PM UTC

   A fix has been implemented and we are monitoring the results.

9. monitoring Mar 04, 2026, 02:26 PM UTC

   We are continuing to monitor for any further issues.

10. monitoring Mar 04, 2026, 03:06 PM UTC

    We are continuing to monitor for any further issues.

11. resolved Mar 04, 2026, 04:45 PM UTC

    This incident has been resolved.