Resolved after 7 hours 35 minutes, affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more, on March 4, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Mar 04, 2026, 09:09 AM UTC
Maxsight is currently experiencing a higher number of API errors related to RDC/GRID, which is also impacting the Maxsight portal. Our engineering team is actively investigating the issue to identify the root cause and implement a resolution. We will provide another update within 30 minutes.
- investigating Mar 04, 2026, 09:11 AM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 09:25 AM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 09:41 AM UTC
Please note that this issue is also impacting GRID screening where users are being presented an "Internal Server Error". Our engineers are continuing to investigate the issue.
- investigating Mar 04, 2026, 10:00 AM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 10:53 AM UTC
We are continuing to investigate this issue.
- identified Mar 04, 2026, 11:25 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 04, 2026, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 04, 2026, 02:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 04, 2026, 03:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 04, 2026, 04:45 PM UTC
This incident has been resolved.
Your product runs on more than Passfort
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services