Slow Performance in EU

Update timeline

1. investigating Apr 21, 2026, 09:41 AM UTC

   We’re aware of an issue causing slow performance on the Maxsight EU platform, such as delays in loading pages or profiles staying in the "automating" status longer than expected. Our team is actively working to resolve this and restore full functionality as quickly as possible. Thank you for your patience.

2. investigating Apr 21, 2026, 10:27 AM UTC

   We are continuing to investigate this issue.

3. investigating Apr 21, 2026, 11:11 AM UTC

   We are continuing to investigate this issue.

4. investigating Apr 21, 2026, 11:44 AM UTC

   We are continuing to investigate this issue.

5. investigating Apr 21, 2026, 12:39 PM UTC

   We are continuing to investigate this issue.

6. investigating Apr 21, 2026, 01:10 PM UTC

   We are continuing to investigate this issue.

7. investigating Apr 21, 2026, 01:42 PM UTC

   Our engineers are continuing to investigate the issue.

8. identified Apr 21, 2026, 01:55 PM UTC

   The issue has been identified and a fix is being implemented.

9. identified Apr 21, 2026, 03:46 PM UTC

   The issue has been identified and a fix is being implemented. We are started seeing improvements in the system.

10. monitoring Apr 21, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

11. resolved Apr 21, 2026, 04:13 PM UTC

    This incident has been resolved.