Maxsight All Regions- Grid screening delays

Update timeline

1. investigating Dec 10, 2025, 10:47 AM UTC

   We are currently investigating an issue which is causing Grid screening checks to be stuck in automating status for longer than expected. Our engineers are working to resolve this as soon as possible.

2. investigating Dec 10, 2025, 03:09 PM UTC

   We are continuing to investigate this issue.

3. identified Dec 11, 2025, 09:04 AM UTC

   We are seeing improvements in Grid check performance but we are continuing to investigate and ensure full resolution.

4. identified Dec 11, 2025, 02:34 PM UTC

   We are seeing an increase in number of Grid checks being stuck in progress for longer than expected. We are working to resolve this matter and restore service to normality as quickly as possible.

5. identified Dec 11, 2025, 03:05 PM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Dec 11, 2025, 04:04 PM UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring Dec 11, 2025, 04:32 PM UTC

   We are seeing significant improvement since deployment of the fix but we are continuing to monitor the situation until confirmation of full resolution

8. monitoring Dec 12, 2025, 09:46 AM UTC

   We are continuing to monitor for any further issues.

9. monitoring Dec 12, 2025, 10:05 AM UTC

   Although we are seeing improvements in GRID screening completion, we are still observing checks taking longer than expected to complete. We are continuing to work on a permanent solution.

10. monitoring Dec 12, 2025, 10:19 AM UTC

    We are continuing to monitor for any further issues.

11. monitoring Dec 12, 2025, 03:54 PM UTC

    We are continuing to monitor for any further issues.

12. resolved Dec 15, 2025, 09:18 AM UTC

    A fix has been deployed and the issue has been resolved.