Passfort experienced a minor incident on April 9, 2026 affecting 🇪🇺 EU - eu.maxsight.com, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2026, 08:10 AM UTC
We are currently investigating an issue causing automation delays for some clients. As a result, users may see profiles are stuck in the "automating" status for long periods of time. Our engineers are working to resolve this issue as soon as possible.
- investigating Apr 09, 2026, 09:12 AM UTC
We are continuing to investigate this issue.
- investigating Apr 09, 2026, 10:11 AM UTC
We are continuing to investigate this issue.
- identified Apr 09, 2026, 10:18 AM UTC
Our engineers have identified the cause of the issue and are assessing the best solution to restore service as quickly as possible. We will continue to provide updates here as we make further progress.
- identified Apr 09, 2026, 11:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2026, 11:35 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2026, 12:37 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2026, 01:04 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2026, 02:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2026, 02:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2026, 02:54 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2026, 04:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 09, 2026, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 10, 2026, 11:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 10, 2026, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 03:32 PM UTC
This incident has been resolved.