Passfort incident

Degraded Performance - Search & Entity Management (Indexing Delay)

Passfort experienced a minor incident on May 21, 2026 affecting 🇪🇺 EU - eu.maxsight.com, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started: May 21, 2026, 11:06 AM UTC
Resolved: May 21, 2026, 02:16 PM UTC
Duration: 3h 10m
Detected by Pingoru: May 21, 2026, 11:06 AM UTC

Affected components

🇪🇺 EU - eu.maxsight.com

Update timeline

investigating May 21, 2026, 11:06 AM UTC

We are currently investigating an issue affecting the search service, where delays in the indexing process are preventing newly created profiles from appearing in search results and the Entity Management view. Users may experience: - Newly created profiles not visible in search - Records not appearing in the Entity Management section - Delays in profile availability across environments Our engineering team is actively investigating the root cause. We will provide further updates as more information becomes available.
monitoring May 21, 2026, 12:50 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 21, 2026, 02:16 PM UTC

This incident has been resolved.