Passfort incident

Degraded Performance - Search & Entity Management (Indexing Delay)

Minor Ongoing View vendor source →

Passfort is currently experiencing a minor incident affecting 🇪🇺 EU - eu.maxsight.com, which began 11 min ago. The vendor's full update timeline is below.

Started
May 21, 2026, 11:06 AM UTC
Resolved
Ongoing
Duration
● 10m
Detected by Pingoru
May 21, 2026, 11:06 AM UTC

Affected components

🇪🇺 EU - eu.maxsight.com

Update timeline

  1. investigating May 21, 2026, 11:06 AM UTC

    We are currently investigating an issue affecting the search service, where delays in the indexing process are preventing newly created profiles from appearing in search results and the Entity Management view. Users may experience: - Newly created profiles not visible in search - Records not appearing in the Entity Management section - Delays in profile availability across environments Our engineering team is actively investigating the root cause. We will provide further updates as more information becomes available.