Passfort incident
Degraded Performance - Search & Entity Management (Indexing Delay)
Resolved after 3 hours 10 minutes, affecting 🇪🇺 EU - eu.maxsight.com, on May 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 21, 2026, 11:06 AM UTC
We are currently investigating an issue affecting the search service, where delays in the indexing process are preventing newly created profiles from appearing in search results and the Entity Management view. Users may experience: - Newly created profiles not visible in search - Records not appearing in the Entity Management section - Delays in profile availability across environments Our engineering team is actively investigating the root cause. We will provide further updates as more information becomes available.
- monitoring May 21, 2026, 12:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 02:16 PM UTC
This incident has been resolved.
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