Passfort experienced a major incident on November 18, 2025 affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more component, lasting 8h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:25 PM UTC
Cloudflare is aware of and they are investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. They are working to understand the full impact and mitigate this problem.
- investigating Nov 18, 2025, 12:42 PM UTC
We are seeing services recover from Cloudflare end but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. Please note this outage may impact SSO login users and other data provider integrations.
- identified Nov 18, 2025, 01:15 PM UTC
Cloudflare has identified the issue and a fix is being implemented.
- identified Nov 18, 2025, 02:11 PM UTC
We are continuing to await full service restoration from Cloudflare. Please note, Cloudflare is completely external to Moody's and therefore we cannot provide any timeframe on full service restoration. More details of the outage can be found on the Cloudflare status page here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- identified Nov 18, 2025, 02:12 PM UTC
Cloudflare is continuing to work on restoring service.
- monitoring Nov 18, 2025, 02:49 PM UTC
Cloudflare have updated their status page with the following: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 18, 2025, 09:15 PM UTC
This incident has been resolved.