Passfort incident

UAE - Unable to download Audit Reports

Minor Resolved View vendor source →

Passfort experienced a minor incident on April 2, 2026 affecting 🇦🇪 UAE - ae.maxsight.com, lasting 15d. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 01:33 PM UTC
Resolved
Apr 17, 2026, 02:04 PM UTC
Duration
15d
Detected by Pingoru
Apr 02, 2026, 01:33 PM UTC

Affected components

🇦🇪 UAE - ae.maxsight.com

Update timeline

  1. investigating Apr 02, 2026, 01:33 PM UTC

    We are currently investigating an issue with UAE institutions being unable to download the audit report for an entity/profile. Our engineers are working to resolve this as soon as possible.

  2. investigating Apr 07, 2026, 08:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 07, 2026, 08:59 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 07, 2026, 10:29 AM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 07, 2026, 11:02 AM UTC

    We are continuing to investigate this issue.

  6. investigating Apr 07, 2026, 01:06 PM UTC

    We are continuing to investigate this issue.

  7. identified Apr 07, 2026, 02:12 PM UTC

    The issue has been identified and a fix is being implemented.

  8. identified Apr 09, 2026, 08:08 AM UTC

    We are continuing to work on a fix for this issue.

  9. identified Apr 09, 2026, 09:12 AM UTC

    We are continuing to work on a fix for this issue.

  10. identified Apr 09, 2026, 10:10 AM UTC

    We are continuing to work on a fix for this issue.

  11. identified Apr 09, 2026, 11:07 AM UTC

    We are continuing to work on a fix for this issue.

  12. identified Apr 09, 2026, 11:35 AM UTC

    We are continuing to work on a fix for this issue.

  13. identified Apr 09, 2026, 01:04 PM UTC

    We are continuing to work on a fix for this issue.

  14. identified Apr 09, 2026, 01:46 PM UTC

    Our engineers are currently testing the fix before approving it for deployment.

  15. identified Apr 09, 2026, 02:32 PM UTC

    We are continuing to work on a fix for this issue.

  16. identified Apr 09, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  17. identified Apr 09, 2026, 04:16 PM UTC

    We are continuing to work on a fix for this issue.

  18. investigating Apr 09, 2026, 04:38 PM UTC

    We are currently investigating this issue.

  19. investigating Apr 10, 2026, 08:24 AM UTC

    We are currently investigating this issue.

  20. investigating Apr 10, 2026, 10:39 AM UTC

    We are currently investigating this issue.

  21. investigating Apr 10, 2026, 11:34 AM UTC

    We are currently investigating this issue.

  22. investigating Apr 10, 2026, 01:49 PM UTC

    We are currently investigating this issue.

  23. investigating Apr 13, 2026, 09:25 AM UTC

    We are continuing to investigate this issue.

  24. investigating Apr 13, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  25. investigating Apr 15, 2026, 09:23 AM UTC

    We are continuing to investigate this issue.

  26. resolved Apr 17, 2026, 02:04 PM UTC

    This incident has been resolved.