Passfort experienced a notice incident on May 12, 2026 affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more component, lasting 21h 23m. The incident has been resolved; the full update timeline is below.
Affected components
🇪🇺 EU - eu.maxsight.com🇦🇪 UAE - ae.maxsight.com🇺🇸 USA - us.maxsight.com🇺🇸 USA - xus.maxsight.com🇪🇺 EU - xeu.maxsight.com
Update timeline
- investigating May 12, 2026, 01:11 PM UTC
We are currently experiencing a temporary disruption to the email delivery service. We are in contact with the provider to restore service as soon as possible. This would be impacting features such as Customer form requests which are sent via email.
- investigating May 12, 2026, 02:42 PM UTC
We are continuing to investigate this issue.
- investigating May 12, 2026, 02:52 PM UTC
We are continuing to investigate this issue.
- investigating May 12, 2026, 03:59 PM UTC
We are continuing to investigate this issue.
- investigating May 12, 2026, 08:47 PM UTC
We are continuing to investigate this issue.
- monitoring May 12, 2026, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 10:35 AM UTC
This incident has been resolved.