Resolved after 21 hours 23 minutes, affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more, on May 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 12, 2026, 01:11 PM UTC
We are currently experiencing a temporary disruption to the email delivery service. We are in contact with the provider to restore service as soon as possible. This would be impacting features such as Customer form requests which are sent via email.
- investigating May 12, 2026, 02:42 PM UTC
We are continuing to investigate this issue.
- investigating May 12, 2026, 02:52 PM UTC
We are continuing to investigate this issue.
- investigating May 12, 2026, 03:59 PM UTC
We are continuing to investigate this issue.
- investigating May 12, 2026, 08:47 PM UTC
We are continuing to investigate this issue.
- monitoring May 12, 2026, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 10:35 AM UTC
This incident has been resolved.
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