Resolved after 1 day 2 hours, affecting 🇪🇺 EU - eu.maxsight.com and 🇺🇸 USA - us.maxsight.com, on February 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 02, 2026, 09:45 AM UTC
We are currently investigating an issue which is preventing users from being able to download audit reports for a profile/entity. The team are working to resolve this issue as quickly as possible.
- investigating Feb 02, 2026, 11:55 AM UTC
We are continuing to investigate this issue.
- investigating Feb 02, 2026, 12:50 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 02, 2026, 12:58 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 02, 2026, 02:11 PM UTC
We are still observing issues with the audit report downloads. Our engineers are continuing to investigate.
- investigating Feb 02, 2026, 03:18 PM UTC
We are continuing to investigate this issue.
- investigating Feb 02, 2026, 03:19 PM UTC
We are continuing to investigate this issue.
- investigating Feb 02, 2026, 04:17 PM UTC
We are continuing to investigate this issue.
- investigating Feb 03, 2026, 09:08 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 03, 2026, 11:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 12:12 PM UTC
This incident has been resolved.
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