Passfort incident

Maxsight EU & US - Unable to download Audit Reports

Minor Resolved View vendor source →

Passfort experienced a minor incident on February 2, 2026 affecting 🇪🇺 EU - eu.maxsight.com and 🇺🇸 USA - us.maxsight.com, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 09:45 AM UTC
Resolved
Feb 03, 2026, 12:12 PM UTC
Duration
1d 2h
Detected by Pingoru
Feb 02, 2026, 09:45 AM UTC

Affected components

🇪🇺 EU - eu.maxsight.com🇺🇸 USA - us.maxsight.com

Update timeline

  1. investigating Feb 02, 2026, 09:45 AM UTC

    We are currently investigating an issue which is preventing users from being able to download audit reports for a profile/entity. The team are working to resolve this issue as quickly as possible.

  2. investigating Feb 02, 2026, 11:55 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 02, 2026, 12:50 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Feb 02, 2026, 12:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Feb 02, 2026, 02:11 PM UTC

    We are still observing issues with the audit report downloads. Our engineers are continuing to investigate.

  6. investigating Feb 02, 2026, 03:18 PM UTC

    We are continuing to investigate this issue.

  7. investigating Feb 02, 2026, 03:19 PM UTC

    We are continuing to investigate this issue.

  8. investigating Feb 02, 2026, 04:17 PM UTC

    We are continuing to investigate this issue.

  9. investigating Feb 03, 2026, 09:08 AM UTC

    We are continuing to investigate this issue.

  10. monitoring Feb 03, 2026, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  11. resolved Feb 03, 2026, 12:12 PM UTC

    This incident has been resolved.