Passfort had 54 outages in the last 2 years totaling 630h 55m of downtime — averaging 2.2 incidents per month.
There were 54 Passfort outages since October 2, 2025 totaling 630h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
A potential Cloudflare-related issue has been identified in the UAE environment. Users may unable to access the Maxsight UAE application.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue preventing file upload and download in our UAE environment.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Moody's for Compliance clients may experience assessments remaining stuck in "in progress" status without completing. Our engineering team is actively working on the issue and will provide an update as soon as more information is available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and this incident was resolved at 0615 BST.
We are currently investigating an issue with users being presented with "Something isn't right" error when attempting to view reports. Our engineers are working to restore service as soon as possible.
This incident has been resolved.
Clients may experience profiles in risk calculation remaining in the Automating state for longer than expected. Our Engineering team is currently investigating the issue and working to restore normal processing as quickly as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with users being unable to access Moody's for Compliance through https://xus.maxsight.com. Our engineers are working to resolve this as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with users being unable to access Moody's for Compliance through https://xus.maxsight.com. Our engineers are working to resolve this as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are actively investigating an issue causing slowness in screening. Users may experience delays in receiving screening results and with screening decisioning.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Audit is temporarily unavailable.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Clients may experience profiles in risk calculation remaining in the Automating state for longer than expected. Our Engineering team is currently investigating the issue and working to restore normal processing as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue that prevents users from adding entities to the portfolio in Moodys for Compliance. We will provide a further update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are actively investigating a performance issue causing slow system response times and login difficulties, including instances where users encounter a white screen.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Clients may experience profiles remaining in the Automating state for longer than expected. Our Engineering team is currently investigating the issue and working to restore normal processing as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue where custom fields are not populating with the required values. As a result, some assessments that depend on specific custom fields may not progress to the next steps. Our engineering team has identified the root cause and is actively working on a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating delays affecting the processing of Custom Query Fields. As a result, custom query field logic is temporarily not running. Our engineering team is working diligently to resolve the issue and restore functionality as quickly as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Maxsight is experiencing a higher number of errors with the Orbis data provider. Our engineering team is currently working to identify the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing performance issues on https://xus.maxsight.com/ affecting assessment runs and resulting in longer screening times. Our engineering team is actively working to identify and resolve the issue as quickly as possible. Thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are actively monitoring.
This incident has been resolved.
We are currently experiencing a severe delay in screening inquiries returning results in Moody's for Compliance within the US environment. This is being investigated as an urgent priority by our engineers.
Screening inquiries are now returning results at expected speeds. We are continuing to investigate the root-cause behind the original delays.
Screening inquiries are now returning results at the expected speeds. The issue was caused by a number of inquiries generating an error and continuously retrying. We will be working to improve the error handling and retry logic to prevent similar issues in the future.
We are currently investigating an issue preventing clients on EU Maxsight from downloading audit reports. Our engineers are working to resolve this as quickly as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently experiencing an issue affecting the display of new profiles and entities on the Entity Management page. The issue is resulting in newly created profiles not immediately appearing in the Entity management screen and search/filtering the page may show outdated results. Our engineers are working to resolve this as quickly as possible.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing performance issues within M4C. This may result in slower screening processes and delays in completing tasks after screening matches are acknowledged. Please rest assured that our team is actively working to resolve the issue as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We’re currently experiencing an issue with the address search feature when adding a new entity in Maxsight. This is due to a disruption with our external provider, and we’re actively working with them to resolve the issue as quickly as possible. Thank you for your patience.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue
A fix has been implemented and we are monitoring the results
This incident has been resolved