Passfort incident

Platform Performance Issues

Resolved after 4 hours 24 minutes, affecting 🇪🇺 EU - eu.maxsight.com, on February 2, 2026.

monitoring Feb 02, 2026, 02:01 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 02, 2026, 10:38 AM UTC
Resolved
Feb 02, 2026, 03:02 PM UTC
Duration
4h 24m
Detected by Pingoru
Feb 02, 2026, 10:38 AM UTC

Affected components

🇪🇺 EU - eu.maxsight.com

Update timeline

  1. investigating Feb 02, 2026, 10:38 AM UTC

    We are currently investigating performance issues with Maxsight where users are observing slowness in the UI when using the platform. Our team are working to resolve this as soon as possible.

  2. monitoring Feb 02, 2026, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Feb 02, 2026, 11:57 AM UTC

    We are still observing slow performances and we are continuing to investigate this further.

  4. monitoring Feb 02, 2026, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 02, 2026, 03:02 PM UTC

    This incident has been resolved.

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