Passfort Outage History

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Passfort had 47 outages in the last 2 years totaling 769h 55m of downtime — averaging 1.9 incidents per month.

There were 47 Passfort outages since June 2, 2025 totaling 769h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.passfort.com

Notice May 12, 2026

Temporary Disruption to Email Delivery

Detected by Pingoru
May 12, 2026, 01:11 PM UTC
Resolved
May 13, 2026, 10:35 AM UTC
Duration
21h 23m
Affected: 🇪🇺 EU - eu.maxsight.com🇦🇪 UAE - ae.maxsight.com🇺🇸 USA - us.maxsight.com🇺🇸 USA - xus.maxsight.com🇪🇺 EU - xeu.maxsight.com
Timeline · 7 updates
  1. investigating May 12, 2026, 01:11 PM UTC

    We are currently experiencing a temporary disruption to the email delivery service. We are in contact with the provider to restore service as soon as possible. This would be impacting features such as Customer form requests which are sent via email.

  2. investigating May 12, 2026, 02:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 12, 2026, 02:52 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 12, 2026, 03:59 PM UTC

    We are continuing to investigate this issue.

  5. investigating May 12, 2026, 08:47 PM UTC

    We are continuing to investigate this issue.

  6. monitoring May 12, 2026, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 13, 2026, 10:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Degraded performance: Orbis checks & company search affecting assessments

Detected by Pingoru
May 06, 2026, 10:20 AM UTC
Resolved
May 06, 2026, 01:57 PM UTC
Duration
3h 36m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 5 updates
  1. investigating May 06, 2026, 10:20 AM UTC

    We are currently investigating this issue.

  2. investigating May 06, 2026, 10:20 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 06, 2026, 10:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 06, 2026, 11:57 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 06, 2026, 01:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 19, 2026

Maxsight intermittent service disruption

Detected by Pingoru
Apr 19, 2026, 06:31 PM UTC
Resolved
Apr 19, 2026, 07:13 PM UTC
Duration
41m
Affected: 🇦🇪 UAE - ae.maxsight.com
Timeline · 3 updates
  1. investigating Apr 19, 2026, 06:31 PM UTC

    We are currently experiencing intermittent disruption to our service. Our engineering team is working to identify the root cause and implement a solution. We will post an update in 30 minutes.

  2. monitoring Apr 19, 2026, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 19, 2026, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 1, 2026

Elevated API errors

Detected by Pingoru
Mar 01, 2026, 03:56 PM UTC
Resolved
Mar 01, 2026, 04:51 PM UTC
Duration
54m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 4 updates
  1. investigating Mar 01, 2026, 03:56 PM UTC

    Maxsight is experiencing a higher number of API errors. This is also impacting the portal. Our engineering team is currently working to identify the root cause and implement a solution. We will post an update in 30 minutes.

  2. investigating Mar 01, 2026, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 01, 2026, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 01, 2026, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

Issue with Maxsight Pages and Login Errors

Detected by Pingoru
Feb 20, 2026, 10:52 AM UTC
Resolved
Feb 20, 2026, 12:39 PM UTC
Duration
1h 47m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 2 updates
  1. monitoring Feb 20, 2026, 10:52 AM UTC

    We have implemented a fix to address an issue that was causing Maxsight pages to not load and preventing some users from logging in. Users reported encountering either an "Internal Server Error" when attempting to log in or observing blank white screens when already logged into the platform. We are actively monitoring the results of the fix to ensure the issue has been fully resolved.

  2. resolved Feb 20, 2026, 12:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

EU Performance issues and slow automation

Detected by Pingoru
Feb 11, 2026, 09:48 AM UTC
Resolved
Feb 11, 2026, 03:54 PM UTC
Duration
6h 5m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 4 updates
  1. investigating Feb 11, 2026, 09:48 AM UTC

    We are currently investigating an issue which is causing performance issues and profiles to be stuck automating for longer than expected. Our engineers are working to resolve this as quickly as possible.

  2. monitoring Feb 11, 2026, 10:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 11, 2026, 12:57 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 11, 2026, 03:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Maxsight slowness in automating profiles - EU

Detected by Pingoru
Feb 03, 2026, 04:16 PM UTC
Resolved
Feb 03, 2026, 05:39 PM UTC
Duration
1h 22m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 3 updates
  1. investigating Feb 03, 2026, 04:16 PM UTC

    We are currently investigating the slowness issue with Maxsight in automating profiles where users are observing slowness when using the platform.

  2. monitoring Feb 03, 2026, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Platform Performance Issues

Detected by Pingoru
Feb 02, 2026, 10:38 AM UTC
Resolved
Feb 02, 2026, 03:02 PM UTC
Duration
4h 24m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 5 updates
  1. investigating Feb 02, 2026, 10:38 AM UTC

    We are currently investigating performance issues with Maxsight where users are observing slowness in the UI when using the platform. Our team are working to resolve this as soon as possible.

  2. monitoring Feb 02, 2026, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Feb 02, 2026, 11:57 AM UTC

    We are still observing slow performances and we are continuing to investigate this further.

  4. monitoring Feb 02, 2026, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 02, 2026, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 5, 2025

Cloudflare API and Dashboard Issues

Detected by Pingoru
Dec 05, 2025, 09:09 AM UTC
Resolved
Dec 05, 2025, 09:22 AM UTC
Duration
12m
Affected: 🇪🇺 EU - eu.maxsight.comMoody's SSO - login.moodys.com🇦🇪 UAE - ae.maxsight.com🇺🇸 USA - us.maxsight.com
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:09 AM UTC

    We have been made aware of an incident on Cloudflare side which is impacting the use of their dashboards and APIs. This may impact some parts of the Maxsight services. Details of the Cloudflare incident can be found on their status page here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q Please note, this is external to Moody's and therefore we will not be able to provide an ETA on the resolution. We will keep our Status page updated with the latest communication from Cloudflare.

  2. monitoring Dec 05, 2025, 09:15 AM UTC

    Cloudflare have advised that a fix has now been implemented and they are monitoring the results.

  3. resolved Dec 05, 2025, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2025

Maxsight - Delay in Check completion

Detected by Pingoru
Dec 03, 2025, 10:22 AM UTC
Resolved
Dec 08, 2025, 12:53 PM UTC
Duration
5d 2h
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 5 updates
  1. investigating Dec 03, 2025, 10:22 AM UTC

    We are currently investigating an issue which is causing checks to delay completion and being stuck in "automating" for longer than expected. Our engineers are working to resolve this as quickly as possible.

  2. investigating Dec 03, 2025, 12:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 03, 2025, 02:59 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 03, 2025, 03:46 PM UTC

    We are observing platform recovery with checks beginning to complete and complete automation. However, World-Check checks may still experience delays as well as Dow Jones checks. We are continuing to investigate the delays with the mentioned data providers.

  5. resolved Dec 08, 2025, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Cloudflare Global Network experiencing issues

Detected by Pingoru
Nov 18, 2025, 12:42 PM UTC
Resolved
Nov 18, 2025, 09:15 PM UTC
Duration
8h 32m
Affected: 🇪🇺 EU - eu.maxsight.com🇦🇪 UAE - ae.maxsight.com🇺🇸 USA - us.maxsight.com
Timeline · 7 updates
  1. investigating Nov 18, 2025, 12:25 PM UTC

    Cloudflare is aware of and they are investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. They are working to understand the full impact and mitigate this problem.

  2. investigating Nov 18, 2025, 12:42 PM UTC

    We are seeing services recover from Cloudflare end but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. Please note this outage may impact SSO login users and other data provider integrations.

  3. identified Nov 18, 2025, 01:15 PM UTC

    Cloudflare has identified the issue and a fix is being implemented.

  4. identified Nov 18, 2025, 02:11 PM UTC

    We are continuing to await full service restoration from Cloudflare. Please note, Cloudflare is completely external to Moody's and therefore we cannot provide any timeframe on full service restoration. More details of the outage can be found on the Cloudflare status page here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  5. identified Nov 18, 2025, 02:12 PM UTC

    Cloudflare is continuing to work on restoring service.

  6. monitoring Nov 18, 2025, 02:49 PM UTC

    Cloudflare have updated their status page with the following: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  7. resolved Nov 18, 2025, 09:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 17, 2025

Intermittent service disruption

Detected by Pingoru
Nov 17, 2025, 02:28 AM UTC
Resolved
Nov 17, 2025, 10:23 AM UTC
Duration
7h 54m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 4 updates
  1. investigating Nov 17, 2025, 02:28 AM UTC

    We are currently investigating intermittent disruption to our service.

  2. monitoring Nov 17, 2025, 03:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 17, 2025, 09:15 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 17, 2025, 10:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Maxsight EU - Slow automation on profiles

Detected by Pingoru
Nov 14, 2025, 10:42 AM UTC
Resolved
Nov 14, 2025, 02:49 PM UTC
Duration
4h 6m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 4 updates
  1. investigating Nov 14, 2025, 10:42 AM UTC

    We are currently seeing automation delays in Maxsight EU specifically for associate profiles. Our engineers are working to resolve this issue and restore normal service as quickly as possible.

  2. investigating Nov 14, 2025, 10:53 AM UTC

    Upon further investigation, we believe the slow automation is not just affecting associate profiles but also some root/parent profiles. We are continuing to work on a fix to resolve this as quickly as possible.

  3. monitoring Nov 14, 2025, 12:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Maxsight EU - Applications stuck automating

Detected by Pingoru
Nov 12, 2025, 10:24 AM UTC
Resolved
Nov 12, 2025, 12:47 PM UTC
Duration
2h 23m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 3 updates
  1. investigating Nov 12, 2025, 10:24 AM UTC

    We are currently experiencing performance issues where some applications are remaining in "automating" status for longer than expected. Our engineers are actively investigating and working to resolve this issue as soon as possible.

  2. monitoring Nov 12, 2025, 11:06 AM UTC

    Performance has now improved and we are continuing to monitor the situation.

  3. resolved Nov 12, 2025, 12:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 11, 2025

Potential issues with connection to Maxsight Services for EU & US

Detected by Pingoru
Nov 11, 2025, 12:01 PM UTC
Resolved
Nov 11, 2025, 12:01 PM UTC
Duration
—
Affected: 🇪🇺 EU - eu.maxsight.com🇺🇸 USA - us.maxsight.com
Timeline · 1 update
  1. resolved Nov 11, 2025, 12:01 PM UTC

    We’ve made an update in our EU and US environment that may affect how clients connect to our services. In case of connection issues while using the APIs directly or via browser, any affected service should be restarted. Further resolution would involve clearing DNS cache if necessary. Most users should not be affected.

Read the full incident report →

Notice November 10, 2025

Maxsight EU - Login Issues

Detected by Pingoru
Nov 10, 2025, 08:53 AM UTC
Resolved
Nov 10, 2025, 01:46 PM UTC
Duration
4h 52m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 3 updates
  1. investigating Nov 10, 2025, 08:53 AM UTC

    We are currently investigating issues with users being unable to access to Maxsight. We are treating this as the high priority to resolve as quickly as possible and will provide further updates shortly.

  2. monitoring Nov 10, 2025, 09:28 AM UTC

    This issue appears to be impacting a small group of clients and remains under continuous monitoring.

  3. resolved Nov 10, 2025, 01:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

GRID Reporting unavailable due to AWS Outage

Detected by Pingoru
Oct 20, 2025, 02:58 PM UTC
Resolved
Oct 21, 2025, 08:38 AM UTC
Duration
17h 39m
Affected: 🇺🇸 USA - us.maxsight.com
Timeline · 2 updates
  1. identified Oct 20, 2025, 02:58 PM UTC

    Customers using the GRID Reporting may experience problems viewing dashboards and exporting data. This is due to a global AWS outage outside of Moody’s control. We are actively monitoring the situation and will provide updates as recovery progresses. Please note that this does not impact Maxsight Reports and is specific to the GRID Report product.

  2. resolved Oct 21, 2025, 08:38 AM UTC

    This incident has been resolved.

Read the full incident report →