Slow Platform Performance

Update timeline

1. investigating Mar 05, 2026, 09:27 AM UTC

   We are currently investigating an issue causing the platform to run very slowly and users are being presented with a white loading screen. Our engineers are actively investigating this to return service to normal as quickly as possible.

2. investigating Mar 05, 2026, 10:09 AM UTC

   We are continuing to investigate this issue.

3. investigating Mar 05, 2026, 10:45 AM UTC

   We are continuing to investigate this issue.

4. investigating Mar 05, 2026, 11:14 AM UTC

   We are continuing to investigate this issue.

5. investigating Mar 05, 2026, 12:18 PM UTC

   We are continuing to investigate this issue.

6. investigating Mar 05, 2026, 01:06 PM UTC

   We are continuing to investigate this issue.

7. monitoring Mar 05, 2026, 01:43 PM UTC

   A fix has been implemented and we are monitoring the results.

8. monitoring Mar 05, 2026, 02:33 PM UTC

   We are continuing to monitor for any further issues.

9. resolved Mar 05, 2026, 03:57 PM UTC

   This incident has been resolved.

10. postmortem Mar 13, 2026, 09:59 AM UTC

    #### **Summary** We experienced slow platform performance, including unresponsive pages, blank screens and difficulties logging in. #### **Impact** A recent platform update introduced a configuration change that unexpectedly caused additional load on a core system component, leading to degraded performance. #### **Resolution** Our engineering team investigated the issue once identified, they reduced the load from the updated component by adjusting its operational capacity. This restored normal platform performance. #### **Prevention Measures** * The adjusted configuration has been locked in to maintain platform stability. * We are implementing architectural improvements to the underlying process that caused the bottleneck. These changes will eliminate the source of contention and allow the platform to handle this workload more efficiently going forward.