- Detected by Pingoru
- Aug 12, 2026, 10:15 PM UTC
- Resolved
- Aug 12, 2026, 11:37 PM UTC
- Duration
- 1h 22m
Affected: Support Systems
Timeline · 4 updates
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investigating Aug 12, 2026, 10:15 PM UTC
We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.
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identified Aug 12, 2026, 10:43 PM UTC
We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels
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identified Aug 12, 2026, 11:18 PM UTC
We are continuing to work on a fix for this issue. We will post another update within the next hour.
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resolved Aug 12, 2026, 11:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 07:02 PM UTC
- Resolved
- Jul 28, 2026, 07:17 PM UTC
- Duration
- 14m
Affected: Smart Sites
Timeline · 3 updates
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investigating Jul 28, 2026, 07:02 PM UTC
We are investigating reports that document folders in Smart Sites may appear empty and that new document uploads are failing. We will provide an update shortly.
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identified Jul 28, 2026, 07:08 PM UTC
We have identified the cause of the issue and are implementing a fix.
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resolved Jul 28, 2026, 07:17 PM UTC
The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2026, 01:30 PM UTC
- Resolved
- Jun 23, 2026, 01:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 23, 2026, 03:55 PM UTC
ParentSquare was temporarily unavailable for users during an approximately 25 minute time period following a feature release. The team identified the root cause of the performance degradation and rolled back the feature. ParentSquare is fully operational post rollback.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 03:31 PM UTC
- Resolved
- Jun 15, 2026, 05:11 PM UTC
- Duration
- 1h 40m
Affected: Phone Calls
Timeline · 4 updates
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investigating Jun 15, 2026, 03:31 PM UTC
We are investigating reports that some users are not receiving phone calls as quickly as expected. We will provide an update shortly.
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investigating Jun 15, 2026, 04:14 PM UTC
We are continuing to investigate reports that some users are not receiving phone calls as quickly as expected. We will provide another update shortly.
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investigating Jun 15, 2026, 05:11 PM UTC
We have completed our investigation and determined that phone calls were operating normally during this time.
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resolved Jun 15, 2026, 05:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 08:50 PM UTC
- Resolved
- Jun 10, 2026, 09:19 PM UTC
- Duration
- 29m
Affected: Texts
Timeline · 4 updates
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investigating Jun 10, 2026, 08:50 PM UTC
We are investigating reports that some users are not receiving text messages as quickly as expected. We will provide an update shortly.
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identified Jun 10, 2026, 08:55 PM UTC
We have identified the cause of the issue and are implementing a fix.
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monitoring Jun 10, 2026, 09:01 PM UTC
We have implemented a fix and are monitoring the results.
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resolved Jun 10, 2026, 09:19 PM UTC
We confirmed that the issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 04:57 PM UTC
- Resolved
- Apr 24, 2026, 05:50 PM UTC
- Duration
- 52m
Affected: Web ApplicationTextsEmailsPhone CallsSmart AlertsAuto NoticesSmart SitesData SyncSupport SystemsiOS and Android Mobile ApplicationsSocial Network Sharing
Timeline · 3 updates
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identified Apr 24, 2026, 04:57 PM UTC
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
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identified Apr 24, 2026, 05:45 PM UTC
We are continuing to work on a fix for this issue.
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resolved Apr 24, 2026, 05:50 PM UTC
The maintenance is complete and all systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 08:11 PM UTC
- Resolved
- Apr 23, 2026, 07:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 23, 2026, 08:11 PM UTC
We received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 06:04 PM UTC
- Resolved
- Apr 20, 2026, 05:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 20, 2026, 06:04 PM UTC
We received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 01:59 AM UTC
- Resolved
- Apr 17, 2026, 04:58 AM UTC
- Duration
- 2h 58m
Affected: Phone Calls
Timeline · 2 updates
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investigating Apr 17, 2026, 01:59 AM UTC
We are investigating reports that some users are receiving multiple calls for the same notification. We will provide an update shortly
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resolved Apr 17, 2026, 04:58 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 12:24 PM UTC
- Resolved
- Apr 09, 2026, 12:24 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 09, 2026, 01:03 PM UTC
We received reports of users getting 502 errors when accessing ParentSquare. Engineers investigated and quickly resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 08:35 PM UTC
- Resolved
- Apr 08, 2026, 11:21 PM UTC
- Duration
- 2h 45m
Timeline · 2 updates
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monitoring Apr 08, 2026, 08:35 PM UTC
Google is currently experiencing a Gmail service disruption that may cause a delay sending emails to gmail.com addresses and other Google-hosted email accounts. We're actively monitoring the disruption. You may also experience a delay sending any ParentSquare support requests by email. Until the disruption is resolved, please contact ParentSquare Support through the in-application "Chat With Us" option in the help menu.
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resolved Apr 08, 2026, 11:21 PM UTC
Google's Gmail service disruption has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 01:24 PM UTC
- Resolved
- Apr 08, 2026, 01:59 PM UTC
- Duration
- 35m
Affected: Web Application
Timeline · 3 updates
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investigating Apr 08, 2026, 01:24 PM UTC
We are investigating reports that some users are not able to log into ParentSquare. We will provide an update shortly.
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monitoring Apr 08, 2026, 01:32 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 08, 2026, 01:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 01:34 PM UTC
- Resolved
- Mar 31, 2026, 03:20 PM UTC
- Duration
- 1h 46m
Affected: Web Application
Timeline · 3 updates
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investigating Mar 31, 2026, 01:34 PM UTC
We are investigating reports that the page for downloading custom versions of the ParentSquare app is showing errors. We are investigating and will provide an update shortly.
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investigating Mar 31, 2026, 03:18 PM UTC
The issue has been resolved, thank you for your patience.
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resolved Mar 31, 2026, 03:20 PM UTC
We confirmed that the issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 01:37 PM UTC
- Resolved
- Mar 25, 2026, 01:37 PM UTC
- Duration
- —
Affected: Web Application
Timeline · 1 update
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resolved Mar 25, 2026, 01:37 PM UTC
Earlier today we experienced a brief issue that caused errors for some customers. This was the result of a system change that created an unexpected inconsistency. Our team quickly identified the issue and implemented a fix. All systems are now operating normally. We are reviewing this as part of our standard process to help prevent similar issues in the future. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2026, 12:44 AM UTC
- Resolved
- Mar 06, 2026, 01:21 AM UTC
- Duration
- 36m
Affected: Web Application
Timeline · 3 updates
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investigating Mar 06, 2026, 12:44 AM UTC
We are investigating reports that some users are experiencing errors when attempting to access Add-on pages in ParentSquare. We will provide an update shortly.
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monitoring Mar 06, 2026, 01:01 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 06, 2026, 01:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 05:43 PM UTC
- Resolved
- Feb 24, 2026, 06:30 PM UTC
- Duration
- 46m
Affected: Emails
Timeline · 3 updates
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investigating Feb 24, 2026, 05:43 PM UTC
We are investigating reports that some users are not receiving email notifications as quickly as expected. We will provide an update shortly.
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monitoring Feb 24, 2026, 05:57 PM UTC
We have identified the issue as a temporary service degradation. Delivery rates have returned to normal levels, and we are monitoring the situation to ensure continued stability. We will provide a final update once we are confident the issue is fully resolved.
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resolved Feb 24, 2026, 06:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 10:54 PM UTC
- Resolved
- Feb 19, 2026, 03:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Feb 19, 2026, 10:54 PM UTC
Smart Sites was unavailable for a brief period. ParentSquare engineers investigated the issue and were quickly able to stabilize the systems. We apologize for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 02:17 PM UTC
- Resolved
- Feb 17, 2026, 06:39 PM UTC
- Duration
- 4h 21m
Affected: Smart Sites
Timeline · 7 updates
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investigating Feb 17, 2026, 02:17 PM UTC
We are currently investigating this issue.
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identified Feb 17, 2026, 04:11 PM UTC
The Live Edit feature is temporarily disabled while the ParentSquare team implements a fix
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identified Feb 17, 2026, 04:32 PM UTC
We are continuing to work on a fix for this issue.
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identified Feb 17, 2026, 05:28 PM UTC
The ParentSquare team has identified the underlying issue and have started to restore the impacted functionality
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monitoring Feb 17, 2026, 05:33 PM UTC
The fix has been implemented and the ParentSquare team is monitoring.
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monitoring Feb 17, 2026, 05:33 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 17, 2026, 06:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 04:13 PM UTC
- Resolved
- Feb 05, 2026, 05:11 PM UTC
- Duration
- 57m
Affected: Smart Sites
Timeline · 2 updates
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investigating Feb 05, 2026, 04:13 PM UTC
We are experiencing some slowness across Smart Sites this morning. Our engineers are investigating.
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resolved Feb 05, 2026, 05:11 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 08:08 PM UTC
- Resolved
- Jan 28, 2026, 09:44 PM UTC
- Duration
- 1h 35m
Affected: Web Application
Timeline · 3 updates
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investigating Jan 28, 2026, 08:08 PM UTC
We are currently investigating reports of users being unable to authenticate via Microsoft SSO. Our engineering team is looking into the root cause, and we are working to resolve this as quickly as possible.
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identified Jan 28, 2026, 08:21 PM UTC
We have identified the issue affecting Microsoft SSO logins. We are currently implementing a fix to restore service.
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resolved Jan 28, 2026, 09:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 10:42 PM UTC
- Resolved
- Jan 27, 2026, 10:59 PM UTC
- Duration
- 17m
Affected: Smart Alerts
Timeline · 3 updates
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investigating Jan 27, 2026, 10:42 PM UTC
One of our service provider is experiencing delays of ~25 minutes for Smart Alerts voice deliveries. We are actively working to resolve these delays as quickly as possible.
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identified Jan 27, 2026, 10:44 PM UTC
We have moved all new Smart Alerts to other service providers that are not experiencing delays while we work to get the delayed Smart Alerts delivered as quickly as possible.
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resolved Jan 27, 2026, 10:59 PM UTC
Calls are now delivering normally, although there may still be a slight delay in calls showing as successfully delivered.
Read the full incident report →
- Detected by Pingoru
- Jan 26, 2026, 11:09 PM UTC
- Resolved
- Jan 27, 2026, 12:19 AM UTC
- Duration
- 1h 9m
Affected: Smart Alerts
Timeline · 2 updates
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investigating Jan 26, 2026, 11:09 PM UTC
We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.
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resolved Jan 27, 2026, 12:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 25, 2026, 07:59 PM UTC
- Resolved
- Jan 26, 2026, 01:21 AM UTC
- Duration
- 5h 22m
Affected: Phone CallsSmart Alerts
Timeline · 5 updates
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investigating Jan 25, 2026, 07:59 PM UTC
We are actively investigating an issue that may have caused delays or intermittent failures for Voice Alerts.
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investigating Jan 25, 2026, 08:58 PM UTC
We are continuing to investigate this issue.
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identified Jan 25, 2026, 09:01 PM UTC
We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.
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monitoring Jan 25, 2026, 11:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 26, 2026, 01:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2026, 08:00 PM UTC
- Resolved
- Jan 02, 2026, 08:51 PM UTC
- Duration
- 50m
Affected: Smart Alerts
Timeline · 2 updates
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identified Jan 02, 2026, 08:00 PM UTC
We have identified the issue leading to some customers seeing an error when trying to record voice message from mobile devices for smart alerts. The team is working on a fix. We will update shortly.
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resolved Jan 02, 2026, 08:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2025, 05:15 PM UTC
- Resolved
- Dec 04, 2025, 06:23 PM UTC
- Duration
- 1h 8m
Affected: Texts
Timeline · 2 updates
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monitoring Dec 04, 2025, 05:15 PM UTC
We are currently monitoring an issue with text messages being delayed through one of our providers. This only impacts text messages related to posts and direct messages. No other texts messages have been impacted.
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resolved Dec 04, 2025, 06:23 PM UTC
This incident has been resolved.
Read the full incident report →
