ParentSquare incident

Errors with Voice Messaging for Smart Alerts

ParentSquare experienced a minor incident on January 2, 2026 affecting Smart Alerts, lasting 50m. The incident has been resolved; the full update timeline is below.

Started: Jan 02, 2026, 08:00 PM UTC
Resolved: Jan 02, 2026, 08:51 PM UTC
Duration: 50m
Detected by Pingoru: Jan 02, 2026, 08:00 PM UTC

Affected components

Smart Alerts

Update timeline

identified Jan 02, 2026, 08:00 PM UTC

We have identified the issue leading to some customers seeing an error when trying to record voice message from mobile devices for smart alerts. The team is working on a fix. We will update shortly.
resolved Jan 02, 2026, 08:51 PM UTC

This incident has been resolved.