ParentSquare experienced a minor incident on January 26, 2026 affecting Smart Alerts, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Alerts
Update timeline
- investigating Jan 26, 2026, 11:09 PM UTC
We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.
- resolved Jan 27, 2026, 12:19 AM UTC
This incident has been resolved.